Book Vazhayil hotels

All good but there was a confusion about breakfast. Hotel staff told me that breakfast was not included but when I booked it clearly says breakfast included. Someone the hotel.com communication with Grand hotel did not mention about free breakfast. This caused confusion and time. When sending communication to the hotel please mention about breakfast is included. This will help the process. Please clarify why this confusion.

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We stayed here because the description says 1 minute walk from Peryvar Reserve, it is not. 15 to 20 mins out of Kumily up a very bumpy track. No atmosphere at all. No yoga offered. Evening meal not good, I complained but ignored. Chef shouting in the kitchen. Pool green. Restaurant service not good at all. The best feature is the great taxi driver who works for the hotel. Although it was a VERY expensive service. Check the details before you book.

We booked a luxury double too

Behaved like a new hotel, tried to over price pre booked room stating peak season. Rushed check out resulting in forgetting a wrist watch. Over priced lunch buffet which is not value for money. With a kid in tow unnecessary rush created for check out, checked in an hour late, hotel key card was disabled leading to room not getting open to speed up check out. Made guest wait to check if room amenities were in working condition, meaning guests were not trusted.

The room was spotless, the service A1.The hotel ambiance was very peaceful, beautiful swimming pool, scenery hotel location. The food was good but not enough refined choices. Thanks!