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Grand Hyatt Vail Resort and Spa

4.0 star property

Photo gallery for Grand Hyatt Vail Resort and Spa

Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, pool loungers
Property video
3 bars/lounges
3 restaurants, breakfast, lunch, dinner served; American cuisine
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
1300 Westhaven Drive, Vail, CO, 81657
  • Place, Vail Ski Resort
    ‪1 min walk‬
  • Place, Cascade Village Lift
    ‪2 min walk‬
  • Place, Eagle Bahn Gondola
    ‪20 min walk‬
  • Airport, Vail, CO (EGE-Eagle County Regional)
    ‪34 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

  • 38 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

  • 38 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Mountain View

9.0 out of 10
Wonderful
(21 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Suite, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed

  • 43 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Queen Beds

  • 70 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, Mountain View

  • 59 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

9.2 out of 10
Wonderful
(24 reviews)
  • 32 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • 33 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Gore Creek Suite)

Balcony

Suite, 2 Queen Beds (Gore Creek Suite)

  • 103 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Queen Beds, Mountain View

  • 65 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Blue Sky)

Presidential Suite (Blue Sky)

Presidential Suite (Blue Sky)

  • 173 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 6
  • 1 King Bed

View all photos for Grand Suite, Accessible

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, Accessible

  • 1 bedroom
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, Accessible, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, Accessible, Mountain View

  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Accessible, Mountain View

  • 38 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

  • 59 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View (Connector)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Mountain View (Connector)

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Mountain View (Connector)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, Multiple Beds, Mountain View (Connector)

  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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The Sebastian - Vail

About the area

Vail

With a stay at Grand Hyatt Vail Resort and Spa in Vail (Matterhorn Village), you'll be steps from Cascade Village Lift and 6 minutes by foot from Vail Ski Resort. .This ski hotel is 1.2 mi (1.9 km) from Eagle Bahn Gondola and 1.5 mi (2.4 km) from Vail Valley Medical Center.

What's nearby

  • Vail Ski Resort - 1 min walk - 0.0 km
  • Cascade Village Lift - 2 min walk - 0.2 km
  • Camp Hale - 8 min walk - 0.7 km
  • Eagle Bahn Gondola - 20 min walk - 1.7 km
  • The Steadman Clinic - 2 min drive - 3.3 km

Getting around

  • Denver Intl. Airport (DEN) - 134 min drive

Restaurants

  • ‪Gore Creek Market - ‬1 min walk
  • ‪Garfinkel's - ‬3 min drive
  • ‪The Little Diner - ‬19 min walk
  • ‪Margie’s Haas - ‬17 min walk
  • ‪May Palace - ‬4 min drive

About this property

Grand Hyatt Vail Resort and Spa

Slopeside fun with 3 restaurants and 3 bars/lounges
Grand Hyatt Vail Resort and Spa offers 285 accommodations with iPod docking stations and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Vail hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

3 hot tubs are on site along with an outdoor pool. Other recreational amenities include ski-in/ski-out access, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 285 guestrooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 3 hot tubs. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride on the shuttle (surcharge), which operates within 5 miles.
Grab a bite at Gessner Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and limo/town car service. Planning an event in Vail? This hotel has 40000 square feet (3716 square meters) of space consisting of conference space and 13 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Gessner Restaurant - This fine-dining restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Creekside Pool Bar - This poolside bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.
Fireside Lounge - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Gore Creek Market - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Makoto - This fine-dining restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 5 miles
  • Limo/town car service
  • Valet parking on site (USD 62 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 50 for adults and USD 9 to 20 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Creekside Pool Bar
  • Fireside Lounge
  • Gessner Restaurant
  • Gore Creek Market
  • Makoto

Things to do

  • 24-hour gym
  • 3 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • 40,000 square feet of conference space

Outdoors

  • Firepit
  • In a regional park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hand-held showerhead
  • Lift (107 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in a rate plan with breakfast included will receive a USD 60 breakfast credit.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 70 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 66.05 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • Pool access
  • Ski shuttle
  • Ski storage
  • Hot tub access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 for adults, and USD 9 to 20 for children
  • Fee for in-room wired internet: USD 0.00 per stay (rates may vary)
  • Fee for wired internet in public areas: USD 0.00 per stay (rates may vary)
  • Valet parking fee: USD 62.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 8 years old are only allowed with adult supervision

Property is also known as

Vail Cascade Starwood
Cascade Starwood
Hotel Talisa Vail
Hotel Talisa
Talisa Vail
Vail Cascade Resort And Spa
Vail Cascade Resort Spa Starwood Hotel
Vail Cascade Hotel
Hotel Talisa Luxury Collection Resort Vail
Hotel Talisa Luxury Collection Resort
Talisa Luxury Collection Vail
Talisa Luxury Collection
Grand Hyatt Vail Vail
Grand Hyatt Vail Hotel
Grand Hyatt Vail Hotel Vail

Grand Hyatt Vail Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 925 reviews
Rating 8 - Good. 155 out of 925 reviews
Rating 6 - Okay. 62 out of 925 reviews
Rating 4 - Poor. 39 out of 925 reviews
Rating 2 - Terrible. 24 out of 925 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victor, North Platte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and beautiful location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful mountain views. My family loves the firepits and pool area.
Stayed 1 night in Sep 2025

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome property beds were amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Kristy Denice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountains were impressive and rooms were spacious.
Stayed 2 nights in Sep 2025

4/10 Poor

ABRAHAM

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Shetal

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and so was the person at the front desk. Enjoyed our stay and reccommend this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Bradey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality and great property!
Stayed 1 night in Sep 2025

10/10 Excellent

Douglas, Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful, friendly, property clean and quiet. Los of amenities
Stayed 2 nights in Sep 2025

10/10 Excellent

Charles

Stayed 1 night in Sep 2025

8/10 Good

Christina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I booked a deluxe king Mountain View room based mainly off the pictures of the room online-a balcony, carpeted floors. We brought our dog and when we checked in, we got a large wood floor room with no balcony. Our dog is skittish on wood floors so we try to avoid them when traveling. The front desk told me the hotel was fully booked so we couldn’t switch to a different room. So we had lay down sheets, towels, rugs all over the room so our dog was comfortable. The windows didn’t open and I specifically booked the room thinking we’d have a balcony with fresh mountain air. That was very disappointing, perhaps more up front advertising and descriptions of rooms would be helpful. I paid more for a deluxe room that had none of the features I saw online! Otherwise the hotel was nice. The shuttle ran frequently and was dog friendly. The food/bar was good, albeit very pricey which is Vail in general.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
What I liked most about this Hyatt was the people. SO friendly and helpful, thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly liked everything the hotel had to offer
Stayed 2 nights in Sep 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Staff & service, amenities
Stunning property. Nestled right next to a beautiful walking path and creek. Rooms were great and lobby and amenities were great. We were a little disappointed because the hot tub and pool were not working when we got there and we could not use them the entire stay. Other than that, everybody was very friendly. There was a lot of dining options and the shuttle was extremely helpful getting in and out of town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, amenities
Wonderful
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert, Chino Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue. Keys did not work. 5 minute job took 45-60 minutes. Besides that everything ok.
Stayed 1 night in Sep 2025

10/10 Excellent

jayme

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Muthukumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at the front desk and restaurant. The shuttle bus service was very helpful going to town and back to hotel. Had a very memorable experience. Will surely go back again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about the excellent quality of this Hyatt. We will be back!! The staff were all so friendly and helpful, especially Danielle at the concierge desk. She went above and beyond for us and helped maximize our experience! If I had to give any feedback for improvement, I’d say put grass like astroturfing down under the loungers by the pool that are currently in the dirt and maybe better tv/movie access. Can’t wait to get back there!
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well kept lovely scenery
Stayed 1 night in Sep 2025

8/10 Good

Ana Maria, Surfside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is classified as "5 Star" but it is NOT. It is well kept, but not quite the 5 star status it claims to be. The staff is very professional and friendly but provide very little service. There is no turn-down service and rooms are kept with minimal amenities, to the point that it was uncomfortable to have to be calling for simple things like two wine glasses that were removed from our room (we brought them in because they don't have it in the room despite the fact that there is a wine bottle opener) and one of our bathrobes was removed from the room and never returned. We received a very nice upgrade because the room we selected was misrepresented both in the hotel's website and in the Expedia website. The manager on site, Vaibhav Saxena was extremely nice and accommodating in an effort to make our stay as enjoyable as possible, and to make up for the room issue, he upgraded us to a new larger suite; however, there is where we noticed the lack of adequate amenities that are standard of a 5 star property. We also approached the Concierge to request ideas for what to do during our stay and other than give us brochures (which we had already downloaded from the internet) they were not at all helpful. We did not find this service at all helpful, unlike at many other 5 star properties we stay at. In general, I had a good experience, but it was definitely not the experience I expected and definitely not the experience a 5 star hotel should deliver.
Stayed 5 nights in Aug 2025

10/10 Excellent

Suresh, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though in-room dining options were sparse and unsatisfactory, property itself is very good, nice location, easy hop-on rides, amenities are decent, room size is adequate (not great but reasoanable) and linens are fresh. May be not a typical 5 star standard but for a mountain town, not bad.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Tiffany

Stayed 2 nights in Aug 2025