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The entire staff are great people and do everything they can to make my stay as comfortable as possible. I’ve been here for a few months now and don’t have a single complaint.

The hotel is beautiful, all the areas are clean. The staff was nice, helpful and fast. Everything is perfect except the soundproofing of the room. I've been woken up in the next room since 4:30. You can hear absolutely everything, including small noises such as the mobile phone charger being pulled out of the socket. Putting things on the table, etc...

Staff were very friendly and spoke perfect English. Breakfasts were wholesome, though less choice than some other establishments elsewhere. Still good value for money.

Everything was fine. Excellent and friendly service Two suggestions to the manager: 1. This category of hotel usually offers tea/coffee facilities in the room- keep this standard 2.The bed was quite uncomfortable- two single mattresses of poor quality . On a king or queen bed- put a matching mattress not two put together

The property is brand new and the restaurant is amazing! Fantastic stay.

A beautiful hotel in a beautiful area! Hardly easily accessible, but worth the climb into the Erzgebirge! Facilities all shiny and new; rooms very nice. I think, however, that they made a big mistake by setting up an electronic order menu in the restaurant. It’s just exactly like McDonald’s: you make your selections on an electronic board and pay at the board. Everything is ala carte. Then you take your beverages out of a cooler and grab a bottle opener. Tap beer, for some reason, still has to be ordered at the bar and paid in cash. Meals are delivered to the table on a plastic tray—- just likeMcDonalds. Way to ruin a rustic hotel experience!!!