See all properties
Save

Hotel Ma'xanab

4.0 star property

Photo gallery for Hotel Ma'xanab

Interior entrance
Sundeck
Hallway
Interior detail
Suite First Floor Ocean Front | Terrace/patio

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

View map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
  • Tulum Beach
    ‪5 min walk‬
  • Ven a la Luz Sculpture
    ‪19 min walk‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Suite Ground Floor Jungle view

Suite Ground Floor Jungle view

Suite Ground Floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground Floor Ocean Front

Suite Ground Floor Ocean Front

Suite Ground Floor Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 15 Ground floor Garden View

Suite 15 Ground floor Garden View

Suite 15 Ground floor Garden View

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite First Floor Garden View

Suite First Floor Garden View

Suite First Floor Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Garden view

Suite Ground floor Garden view

Suite Ground floor Garden view

10.0 out of 10
Exceptional
(4 reviews)
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First floor Jungle view

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite First floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean Front

Suite First Floor Ocean Front

Suite First Floor Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Ocean view

Suite Ground floor Ocean view

Suite Ground floor Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean View

Suite First Floor Ocean View

Suite First Floor Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Be Tulum Beach & Spa Resort

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.5 out of 5, Wonderful, 466 reviews
The price is AU$446
includes taxes & fees
11 Sept - 12 Sept
Be Tulum Beach & Spa Resort

About the area

Tulum

Located in Tulum (Zona Hotelera), Hotel Ma'xanab is steps from Tulum Beach and a 3-minute drive from Tulum National Park. .This beach hotel is 5.5 mi (8.9 km) from Tulum Mayan Ruins and 3.2 mi (5.2 km) from Playa Paraiso.

What's nearby

  • Tulum Beach - 5 min walk - 0.5 km
  • Ven a la Luz Sculpture - 19 min walk - 1.6 km
  • Las Palmas Public Beach - 7 min drive - 5.4 km
  • Playa Paraiso - 8 min drive - 6.1 km
  • Tulum Mayan Ruins - 13 min drive - 10.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 55 min drive

Restaurants

  • ‪Checkpoint Ciao - ‬14 min walk
  • ‪Chambao - ‬6 min walk
  • Mia Restaurant & Beach Club
  • Porfirio’s
  • ‪Holy Deer Café by Deer Tulum - ‬13 min walk

About this property

Hotel Ma'xanab

Adults-only beachfront hotel with outdoor pool
Hotel Ma'xanab offers 16 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate dining areas. Memory foam beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.
Make yourself at home in one of the 16 individually decorated guestrooms, featuring MP3 docking stations and free minibar items. Your memory foam bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar. A complimentary cooked-to-order breakfast is served daily from 7:30 AM to 11:00 AM.
Featured amenities include multilingual staff and a safe deposit box at the front desk. Free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:30 AM and 11:00 AM.
Hotel Ma'xanab has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 11:00 AM to 6:00 PM
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Hotel Ma'xanab Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 333 out of 359 reviews
Rating 8 - Good. 16 out of 359 reviews
Rating 6 - Okay. 3 out of 359 reviews
Rating 4 - Poor. 4 out of 359 reviews
Rating 2 - Terrible. 3 out of 359 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.
Stayed 5 nights in May 2025

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe.
Stayed 4 nights in May 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice!! Convenient and within walking distance for food and activities
Stayed 4 nights in Apr 2025

10/10 Excellent

Allan Ceja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful hotel. I never experienced staying on a place like this before. Totally worked it. All the staff is super friendly, begining with Fabiola, her service was outstanding, she made us feel like home ever since we arrived. Also the other 2 (apologies for not remembering their names) persons working at reception helped us a lot with recommendations and also with reservations for nice restaurants. As well as the waiters and staff working at the restaurant, Beach and pool especially Mario, Leo and Milo. We definitely have to come back to Ma'xanab 🙌 we really relaxed and enjoyed our stay. Like other reviews said, every penny spent at Ma'xanab is totally worked it.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a natural and relaxing vibe! Great service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Taner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to start. Everything, literally everything, about this hotel is a 10/10. From staff, to grounds, to the room, beach, pool, and everything in between was nothing short of amazing. Try everything on the menu, it’s delicious. Don’t know what to drink, have the bartenders serve you a surprise. This is the only hotel I will be returning back to in Tulum.
Stayed 4 nights in Apr 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautifully styled, impeccably upkept and managed, the staff was friendly and happy, and the food and drinks were delicious. 10/10 stay for us! I really cannot say enough good things about Ma'xanab other than I can't wait to go back!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 4 days. It was hands down the most beautiful hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.
Stayed 5 nights in Mar 2025

4/10 Poor

Andrea

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the higher price vs some of the other hotels on the main road. The shower was facing the backyard with no way to cover the glass so someone on the balcony on the room next to us could see us naked. Power went out so AC stopped working. Breakfast was delicious, welcome drink was nonalcoholic.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Tulum beachfront stay

Excellent staff and beautiful beachfront location, with just 16 very nice rooms! Breakfasts at the beachfront restaurant/bar were tasty and cooked to order. Our balcony had a generously sized daybed and very clean plunge pool, heated in the evenings. The hotel is very good about providing clean drinking water in the room -- both cold in the fridge and at room temperature on the counter.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny. It is tucked away in Tulum, close to some delicious restaurants. But if you never leave the hotel, you won’t be disappointed. The staff is so friendly and attentive. The service is quick and reliable. Let me tell you about the food…so delicious. Free breakfast in the room every morning, divine! Had a small pool and bed outside, which was amazing. Couldn’t recommend more…it was perfect!
Stayed 5 nights in Mar 2025

10/10 Excellent

Leticia Rabiela Garcia

Stayed 3 nights in Mar 2025

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Truly Exceptional Stay at Maxanab Hotel – 7 Stars! Nothing short of amazing! The staff went above and beyond, reaching out before my stay to arrange seamless transportation to and from the hotel. While I can’t say for sure if I got the best deal on pricing, it was worth it just to bypass the chaos of airport transportation offers. Once there, I was impressed by the personalized service. The staff knew our names, which at first felt a bit unusual, but I quickly realized it was a thoughtful way to ensure guests’ safety and comfort. The hotel felt intimate and exclusive—almost like a private retreat. The front desk staff are always attentive, monitoring who comes and goes, adding an extra layer of security. The room itself was spacious and well-appointed with a wonderful turndown service. I appreciated their attention to detail. The beachfront was simply perfect—pristine, peaceful, and exactly what you’d hope for in Tulum. The on-site restaurant exceeded expectations, both in quality and service. The included breakfast was a full meal—entree, fruit, and beverage. Compared to food options outside the hotel, dining at Maxanab was both superior in quality and better value for the price. On my next visit, I’ll definitely dine at the resort more often! Overall, this stay was incredible, and I wouldn’t hesitate to return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small boutique hotel in a good location. Close to all the hot spots in Tulum but no loud clubs immediately nearby, which is nice. Staff is friendly and helpful. Service is excellent in the room, at the restaurant, and on the beach. Restaurant food was good, both for breakfast and for lunch service on the beach. This was our second stay at Hotel Ma'xanab and it was great both times. We will go back.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience during our stay was nothing short of amazing. The hotel staff were extremely friendly and easily accessible. The hotel room was very spacious and clean. The beach access and amenities make this hotel stay totally worth it.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer, Kathleen

Stayed 6 nights in Feb 2025

10/10 Excellent

Ozgur, San Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best experiences in Tulum start here and with the amazingly helpful staff at hotel Ma’ Xanab
Stayed 6 nights in Feb 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a terrific stay!

What a wonderfully helpful bunch! Always a smile and always eager to help—and we probably went a little overboard asking for help. Great beach, great food and great location too. Highly recommend!
Stayed 5 nights in Feb 2025

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service. The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction. The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily. The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles. Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
Stayed 5 nights in Feb 2025

8/10 Good

RICARDO JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this hotel in terms of cleaning and and the property conditions in general. However we really disappointing with the amount of noise at night coming into our room from the traffic on the main street and we re not being able to sleep because of that. Staff didnt do anything to help us or move to another room with less noise since they have those available unless we pay more for.
Stayed 5 nights in Jan 2025

10/10 Excellent

janeen

Stayed 5 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025