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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, pool loungers
Business centre
Executive Kitchenette | Private kitchen
Garden
Family Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Parking available
  • Breakfast available

Explore the area

View map
143 Wills Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Strand Park
    ‪18 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪20 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(5 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Kitchenette

Executive Kitchenette

Executive Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Traditional Cottage

Traditional Cottage

Traditional Cottage

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Apartment

1 bedroom, in-room safe, desk, laptop workspace

Standard Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

Executive Room

  • Sleeps 2

Standard Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

9.4 out of 10
Exceptional
(19 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

  • Sleeps 4

1 Double 1 Single, Non-Smoking, Pet Friendly Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3

1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

  • Sleeps 6

2 Queen 1 Bunk Bed, Non-Smoking, Executive Room, Family Room, Wi-Fi, Air-Conditioned

  • Sleeps 6

Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

  • Sleeps 2

Executive 1 Queen Bed Suite Room With Kitchen Bathtub Wifi Non Smoking

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Standard Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3

Loft

  • Sleeps 2

Deluxe Family Room

  • Sleeps 6

Standard Room, Multiple Beds (Pet Friendly)

  • Sleeps 3

Traditional Cottage

  • Sleeps 4

Family Room

  • Sleeps 6

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About the area

Townsville

A stay at City Oasis Inn Townsville, SureStay Collection by BW places you in the heart of Townsville, within a 5-minute drive of Queens Gardens and Castle Hill. .This hotel is 0.9 mi (1.5 km) from Maritime Museum of Townsville and 1 mi (1.7 km) from Strand Park.

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • The Strand Beach - 11 min walk - 1.0 km
  • Queensland Country Bank Stadium - 16 min walk - 1.4 km
  • Strand Park - 18 min walk - 1.5 km
  • Magnetic Island Ferry Terminal - 20 min walk - 1.7 km

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 13 min drive

Restaurants

  • ‪City Life Cafe - ‬7 min walk
  • ‪Pedlar Project - ‬7 min walk
  • ‪Heydeys - ‬8 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪The TapHouse Townsville - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

Hotel with free parking, 8-minute walk to Castle Hill
City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with safes and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 42 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite to eat at Sidewalk Cafe & Bar, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge between 7:00 AM and 9:30 AM on weekdays.
Sidewalk Cafe & Bar - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 33 per night
Cribs (infant beds) are available for AUD 25 per night

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 238 out of 527 reviews
Rating 8 - Good. 226 out of 527 reviews
Rating 6 - Okay. 40 out of 527 reviews
Rating 4 - Poor. 18 out of 527 reviews
Rating 2 - Terrible. 5 out of 527 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, amenities
Quite and in walking distance to city centre
Stayed 3 nights in Jul 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great proximity to fun stuff in town.
Stayed 1 night in Jul 2025

10/10 Excellent

Marie-Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Jane

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2025

8/10 Good

Gareth

Stayed 1 night in Jul 2025

10/10 Excellent

Lawrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so pleasing to see owners and staff who take pride in the appearance and maintenance of a property. This is spotlessly clean and you can see that maintenance is a high priority. Nothing was a problem and the location was ideal for my work. Value for money and such friendly service. Congratulations to everyone involved.
Stayed 3 nights in Jul 2025

4/10 Poor

Kelly

Travelled with group
Liked: Cleanliness
The staff were rather rude, told we couldnt have anyone but us in the room we paid for! There's NO elevator. Took two of us 45 minutes to get everything up to our room on the 2nd floor. The door at the top kept closing, it's a one way door, so had to walk around and go through from the front. The room onky had a tiny fridge & a kettle, no spoons, plates etc. A few small glasses in the fridge. Someone quietly slipped the "house rules" under out door. No knock just found it when we went to go out. We didn't hear anyone! Weird vibes.
Stayed 1 night in Jun 2025

6/10 Okay

Kylie-maree

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reception friendly. Fan wasnt working, moved to a downgraded room from one we paid for.
Stayed 1 night in Jun 2025

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

YAJUN, Inala

Liked: Cleanliness, amenities, property conditions & facilities
very clean, staff & management very helpful with late check in, fully recommend
Stayed 1 night in May 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Lorean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional in assisting me with my needs.
Stayed 1 night in Apr 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool and backyard area. Neat, tidy and helpful staff.
Stayed 3 nights in Mar 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Mar 2025

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025

4/10 Poor

Aaron

Travelled with partner
Felt like i was looked down apon and made to use money on bankcard for deposit on room when i had cash for deposit then to recieve cash deposit back..not use to be treated like that.....
Stayed 2 nights in Nov 2024

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025

6/10 Okay

Emily

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was a lot smaller than I thought it would be with very few amenities (no toaster, cutlery etc). However, I loved the pool and the spa, and the staff were friendly and approachable.
Stayed 6 nights in Dec 2024

10/10 Excellent

Elly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jan 2025

6/10 Okay

DANIELA

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice. Great pool, my Son and I loved it.
Stayed 2 nights in Nov 2024

2/10 Terrible

Ian

Travelled with group
Very small and very noisy
Stayed 1 night in Nov 2024