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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, pool loungers
Sports facility
Reception
Executive Apartment, 1 Queen Bed | Private kitchen
Family Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
143 Wills Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queens Gardens
    ‪8 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪9 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(6 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Kitchenette

Executive Kitchenette

Executive Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Apartment 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Apartment 1 Queen Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Traditional Cottage

Traditional Cottage

Traditional Cottage

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment

Television

Standard Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Single Beds and 2 Single Beds
  • Free Wi-Fi

Executive Room

  • Sleeps 2
  • Free Wi-Fi

Standard Room

  • Sleeps 2
  • Free Wi-Fi

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

9.4 out of 10
Exceptional
(19 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

  • Sleeps 4
  • Free Wi-Fi

1 Double 1 Single, Non-Smoking, Pet Friendly Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3
  • Free Wi-Fi

1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

  • Sleeps 6
  • Free Wi-Fi

2 Queen 1 Bunk Bed, Non-Smoking, Executive Room, Family Room, Wi-Fi, Air-Conditioned

  • Sleeps 6
  • Free Wi-Fi

Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

  • Sleeps 2
  • Free Wi-Fi

Executive 1 Queen Bed Suite Room With Kitchen Bathtub Wifi Non Smoking

  • Sleeps 2
  • Free Wi-Fi

1 Double 1 Single, Non-Smoking, Standard Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3
  • Free Wi-Fi

Standard Room, Multiple Beds (Pet Friendly)

  • Sleeps 3
  • Free Wi-Fi

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About the area

Townsville

With a stay at City Oasis Inn Townsville, SureStay Collection by BW, you'll be centrally located in Townsville, a short 8-minute walk from Castle Hill and 15 minutes by foot from Queens Gardens. .This hotel is 0.9 mi (1.5 km) from Maritime Museum of Townsville and 1 mi (1.7 km) from Strand Park.

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • Queens Gardens - 8 min walk - 0.7 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Queensland Country Bank Stadium - 16 min walk - 1.4 km
  • Strand Park - 18 min walk - 1.5 km

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 16 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Cafe Spuntino - ‬4 min walk
  • ‪A Touch of Salt - ‬8 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪City Lane - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with safes and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 42 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite to eat at Sidewalk Cafe & Bar, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge between 7:00 AM and 9:30 AM on weekdays.
Sidewalk Cafe & Bar - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)
  • Limited on-site self parking

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total pets

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for AUD 33 per night

Cribs (infant beds) are available for AUD 25 per night

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

City Oasis Inn

City Oasis Inn Townsville

City Oasis Townsville

City Oasis

City Oasis Hotel

City Oasis Inn

City Oasis Inn Townsville SureStay Collection by BW

City Oasis Inn Townsville, SureStay Collection by BW Hotel

City Oasis Inn Townsville, SureStay Collection by BW Townsville

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 535 reviews
Rating 8 - Good. 227 out of 535 reviews
Rating 6 - Okay. 41 out of 535 reviews
Rating 4 - Poor. 20 out of 535 reviews
Rating 2 - Terrible. 5 out of 535 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good room and friendly staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Kloe

Stayed 1 night in Nov 2025

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness
Dark & dingy. 3 inch cockroach. Enough said.
Stayed 1 night in Nov 2025

4/10 Poor

Ian

Travelled with family and small children
Disliked: Amenities
The room was tiny and the bathroom was barely bigger than a wardrobe, also there was no sink in the bathroom and all teeth cleaning, shaving etc.. had to be done in the small sink in the kitchen.
Stayed 4 nights in Nov 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly and clean pool was awesome
Stayed 2 nights in Nov 2025

8/10 Good

jodi

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when in Townsville. This time I stayed in a larger room which had a bath. Loved my soak. Also brought my dog this time which is fantastic. The grounds are well looked after. Cafe is good for breakfast. Staff are always friendly and helpful. My only suggestions would be a handrail for the spa and pool. I’ve had a knee operation and can’t hop in the spa and pool as I can’t get myself out of it without a rail. I would love to get in it. I’m sure there are other travellers like me. Also some cookies with the tea & coffee sachets would be great. See you next time
Stayed 1 night in Nov 2025

10/10 Excellent

Tenneil

Stayed 3 nights in Oct 2025

8/10 Good

Iain

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff were really helpful, providing good information on the town. Easy to park, room was good and spacious, clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean room
Stayed 1 night in Sep 2025

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected and beyond. Liked the discrete swimming pool/spa.
Stayed 3 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfy and it was quiet. There's no elevator, but it's only two flights to the top floor. As a car-free traveller, I liked the central location and got everywhere by walking and city bus.
Stayed 4 nights in Sep 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.
Stayed 2 nights in Sep 2025

8/10 Good

Rachel

Stayed 1 night in Sep 2025

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Callum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff and clean tidy facilities
Stayed 2 nights in Aug 2025

8/10 Good

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little gem. I stayed in a standard room with a QB & SB. It was fine for the night. Ground floor with parking at front door. Comfortable bed. Gorgeous garden and pool area. Also free entry to Strand Gym and Tobruk Baths. Also has pet friendly rooms. Cafe open for breakfast has the basics needed. Friendly staff. Enjoyed my stay after a long flight. Have already booked to stay again. Good value for money
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we expected for the price. Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sio

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Aug 2025

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, amenities
Quite and in walking distance to city centre
Stayed 3 nights in Jul 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great proximity to fun stuff in town.
Stayed 1 night in Jul 2025

10/10 Excellent

Marie-Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Jane

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2025

8/10 Good

Gareth

Stayed 1 night in Jul 2025

10/10 Excellent

Lawrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so pleasing to see owners and staff who take pride in the appearance and maintenance of a property. This is spotlessly clean and you can see that maintenance is a high priority. Nothing was a problem and the location was ideal for my work. Value for money and such friendly service. Congratulations to everyone involved.
Stayed 3 nights in Jul 2025

4/10 Poor

Kelly

Travelled with group
Liked: Cleanliness
The staff were rather rude, told we couldnt have anyone but us in the room we paid for! There's NO elevator. Took two of us 45 minutes to get everything up to our room on the 2nd floor. The door at the top kept closing, it's a one way door, so had to walk around and go through from the front. The room onky had a tiny fridge & a kettle, no spoons, plates etc. A few small glasses in the fridge. Someone quietly slipped the "house rules" under out door. No knock just found it when we went to go out. We didn't hear anyone! Weird vibes.
Stayed 1 night in Jun 2025