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The elevator was broken, the air conditioning wasn't working properly, and the guest in the other room was drunk and shouting.

The room and facilities were clean, my only complaint would be the area itself, out of control of the hotel. There was someone sleeping on the sidewalk in front of the hotel when we arrived and there really isn’t much to offer in the area. We only stopped for the night to catch the ferry the next day and thought that there would be more to see.

Gorgeous pool area. The rooms super cleans and well designed. Loved the ambiance music early morning. The staff was great and the food delicious. I will definitely come back.

The pictures shown are on purpose misleading, focusing on some fitness model. The facilities felt like they had seen better days and are now decaying, not being maintained properly. The floor of our room seemed like it had rust/was permanently dirty. The room was not so clean, and we found hair in the duvet and pillows. Not just one, but quite some here and there in our bed. The couch had stains and marks. Same for our white towels, they all had stains. For what we paid (around $170 per night), really not worth it. We stayed at 3-star hotels around Costa Rica that were much better, by no means was this a 4.5 star property. The breakfast felt also poor, just a dish to chose from a menu, and not a huge quantity. Everywhere else in Costa Rica they were offering fresh fruits as well in advance, and if we hadn’t asked for juice ourselves, they wouldn’t have offered, in contrast to all other places we have been. Finally it can feel quite noisy on the rooms of lower floor, next to street/restaurant. I was really surprised with all this after all the good reviews I had seen, making me wonder if we were unlucky with the room, or something else was happening.

The property is beautiful

Great facilities, wonderful pool and lots of places to walk. Very relaxing and comfortable.