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Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.

Spacious room Japanese style rooms, incredible onsen and shower spa with great Mountain views walkable to shops and town

Extremely friendly staff. Rooms have what you need. Very clean. I love the fire pit!!

Amazing personal service from start to finish. Christo and his front of house staff are accommodating of all requests. We were kindly picked up at Kurahemei station. Shuttled to our ski areas or the 7/11 for snacks or the Nihonte restaurant. We were even assisted with our transfer to our next destination Shiga Kogen with our own tour guide the delightful Luna. Our room was lovely with a magnificent view of Lake Noriji. The temperature of the room was always perfect, not sure how this was managed.

We had a great one night stay... the room was quiet as requested, hotel spotless and staff helpful. Good breakfast with all food choices well stocked. Hotel ideal for stop over and could also work for a longer stay.

I have never had a bad stay at this hotel. I’ve visited this hotel 3 times since July of 2025. This last stay I had mistakenly hit the button for Single Smoking Room. When I discovered my mistake, the front desk staff quickly sorted me, and didn’t charge extra for a double room Non Smoking! The restaurants here are also delicious!