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I felt sick because of high altitude. All the staff member were attentive and gave me extra attention for my needs. I really appreciate their help!

Very nice people. Good service. Very clean

Late June (cold winter) 2025: Very Good (and new) hotel that is centrally located. Market is 3 minute walk and restaurants a 7 min walk - neighborhood is safe to walk in at night; has fast WiFi; heat in room via an electric heater (ask for it); good bed and blankets: my wife and I were warm overnight - no need to sleep in extra pajamas (compare with Puno); TV worked fine. Room was decent size and had lots of shelves for storing packs etc. Note that the best rooms are on the 4th and 5th floors - there is no elevator! The lady who runs the hotel will help...but at 12,700 feet elevation, it can be a struggle. There is a cochero inside the building (first floor) to park and SUV or other (safe); NOTE: at 6am we tried getting hot water - after 10-12 minutes we gave up...just has tepid to lukewarm in the shower. Probably 12 noon to 7pm or so would be the best hrs for a hot shower here (and many places in Peru).

The worst “hotel” imaginable. Staff have no idea what they’re doing. No wifi (i mean who needs wifi). I was told to be ready at 6 am sharp for transport to the city. It never came. The hotel reception said that in Peru when we say 6 am we really mean 7 am. Unbelievable. I only woke up at 5 am and was there 15 minutes early. I had to hitch a ride with another couple’s driver (pure luck) to get to the city, My driver is still probably on his way. The worst part is in my haste I left behind my hat. Don’t speak a word of English for those that don’t speak Spanish. Avoid this like the plague.