Thirroul luxury accommodation

Needed a place for me and a group of friends to stay for the weekend. Our room was clean. The staff were friendly and helpful.

Needed a place to stay for the night. Our room was clean and had good facilities. The staff were friendly. The restaurant on site was also very convenient.

Bed was too firm for me else all perfect

Room was clean, view was lovely. The attitude of all except two of the staff was below hospitality standard. Lack of friendliness, interest in the guest, no bend over backwards approach. I have run many hospitality venues, from restaurants to having the directorship of an island resort in the Pacific and to me the only ingredient missing from your hotel is engagement with the guest, a smile, a how are you, an interest in the person in front of them. The only person I encountered who was truly hospitable was a young male barman.

We had a 7 day stay we came for our daughter's Wedding - check in was easy, reception staff were lovely and helpful but when it came to our room it didn't take long before we were started to wonder as to when it was last cleaned?? everywhere we looked in our room it was covered in dust - skirting boards, top of fridge every piece of artwork, top of our bed, all around the toilet, we had cobwebs above our curtains, and the dryer filter was full. Our air conditioners weren't cooling the room properly we got told just to turn them down but on further inspection aircon filters were blocked full of dust. I spoke to the 2IC on Sun re: our concerns about our room (except for the aircons this we learnt at a later stage) We were given 2 options 1. They would do a thorough clean of the room the next day or 2. we could leave and go somewhere else; we told them that we would talk about it and let them know our decision the next morning. Our decision was to stay and for them to thoroughly clean the room. We left early the next morning off to do wedding shopping on our return the room had been made up but none of our room concerns had been done. I guess l had insulted them asking for a duster? no duster just both Managers. The manager seemed upset with us and made us feel bad for our complaint l explained our house isn't this unclean. And it wasn't just our room, the passageway just as dirty got told my room is my only concern. We left a day earlier with nothing from them,

Well I was going to say at least I didn’t see any live insects in the room but just before we left one crawled out from under the bed Bathroom was beyond disgusting Place would benefit from a bulldozer