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This is a excellent, clean, and modern hotel with kind and helpful staff. However I had a major issue with booking on Expedia! Once I confirmed the booking (pay upon arrival) the hotel messaged me and demanded I issue them a 50% deposit outside of the Expedia app in order to hold the booking for me if I arrived any later then the 3PM check-in time. This is highly irregular behavior and totally unprofessional. I have never had any other hotel do this anywhere in the world.

The staff is amazing…all local Mayans from Tekit. The pool, grounds, architecture and design, lighting and jungle-manicured landscaping was carefully designed by professionals. They have cenotes and ancient caves on their vast property…so lots to explore. Their food was outstanding as well. I would say the only downside for us was they were reroofing the area above the restaurant above the pool area and the smell was so overwhelming, we could not enjoy the pool at all.

Best establishment...have stayed there several times

Just as we remember it but under new ownership. I missed the personalization of the founder Valerie Pickles. She would stop by at breakfast and greet the visitors. I heard the new owner wasn’t feeling well so we didn’t get to meet her. The wonderful included breakfast did not include the signature pickle on the Ham, cheese and egg burrito. Now it was scrambled eggs but just as good. Jamaica juice, some fruit and good strong coffee too! The grounds are lush and so well established. Always a good nights sleep in the thatched roof bungalows! I miss the binder of recommendations that also included history on the place. We miss you Valerie but send good wishes to the new owner. What a gem the Pickled Onion is! We ate dinner there twice- margaritas were a bit sour for my liking, and the empanada appetizer was cold both nights. But the food is good and worth stopping by for!

Room has windows on all sides, and mine had other rooms all around. Folks were walking around at night and early in the morning with lights. I didn’t sleep well. Breakfast was fine, but not great.