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On our two week trip to the region, this was easily our favorite lodging due to the superior customer service and the exquisitely comfortable beds and more. Armando, Reynaldo, and Javier were the staff who we interacted with and all went above and beyond for customer service, whether it was resolving problems in translation or getting additional blankets or personally escorting us to a doctor and pharmacy when one of us was sick on a holiday weekend and very little was open so we had to keep searching. We were never abandoned to find our own way, even when we were walking slowly. The location was perfect, with so many small shops and restaurants and bakeries nearby and the main plaza with even more options less than 2 blocks away. The interior courtyard was a relaxing place to sit. Unfortunately we weren't able to try the restaurant/cafe as it's only open on limited days and times due to staffing. We were on the ground floor (room 10) which is right on the street level. Noise never bothered us, even when there was a tianguis right outside our window. The only drawback was the 6 cm gap at the bottom of the curtain which let in light and distracting movement of passersby. We truly hope we can return without being sick and have more time to enjoy this beautiful area and the hotel.

I loved everything! Wonderful place to spend with your beloved.

Excelente ubicación, muy limpio

Spectacular view, good food and drinks

Great hospitality from the staff here at the hacienda. Came for a family wedding and half the family stayed at this hotel and we all loved it

I couldn’t have been more impressed! The location is perfect—right in the heart of the city. It made exploring so convenient and stress-free. The room itself was an absolute dream. Super cozy, with comfy bedding that made it hard to get out of bed in the morning! The room had a warm and inviting vibe, and I really appreciated all the little touches that made it feel like a home away from home. What really stood out, though, was the staff. From check-in to check-out, everyone was so friendly, attentive, and went above and beyond to make sure my stay was enjoyable. They were always ready to help with recommendations or any little request, which made me feel truly valued as a guest. Overall, I highly recommend this hotel. It’s a perfect spot for both relaxation and exploring the city, with fantastic rooms and even better service. Can’t wait to return!