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Disappointing Experience at a Hotel in Southkey / Mid Valley We stayed here over the weekend during Ramadan. The location is fantastic, sitting above the beautiful Southkey Mid Valley mall, but unfortunately the overall hotel experience was surprisingly disappointing. Around 10pm, almost everything in the hotel stopped operating. We went up to the bar for what was advertised as a complimentary drink with a nice view. When we ordered cocktails at about 10:30pm, we were told there were no snacks or food available because it was “hotel policy” that everything stops at 10pm. The mall downstairs had already closed, and room service had also stopped at 10pm, leaving guests with drinks but absolutely no food options. This is particularly puzzling during Ramadan when many people eat later in the evening after sundown. More importantly, this feels like a missed opportunity for the hotel from a business perspective. Every evening you can see numerous Grab riders picking up takeaway orders in the area, which clearly shows strong demand for food at night. Instead of capturing this demand from both hotel guests and visitors, everything shuts down early. Whether it is food, room service, bar snacks, or late-night dining, there are clearly opportunities here for the hotel to improve service and generate additional revenue, yet these seem completely overlooked. The room condition and housekeeping were also concerning. For a hotel that presents itself as a grand property, the room

Hotel is near komtar jbcc & city square is walking distance to it.The other side is near eating place that opens 24hrs. Toilet hotel abit of wear & tear condition.

Everything was awesome. The rooms are so comfy and the kids loved the private themed room we choose! We would love to come back one day.

All is good, clean room, great location with lots of food choices. Only issue is that the pillow remains uncomfortable even after 2 years and numerous feedbacks. It’s too high and for sure cause stiff neck after a night sleep. This is something which is crucial and hope the management really look at it seriously. They shld provide alternatives.

The apartment is spacious.

Clean room