2/10 Terrible
Verified traveller
Travelled with family
11 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fecal matter and urine stains on bed linen
We got to this nasty hotel late in the early morning about 1:30am and went straight to sleep. When I checked the bathroom the toilet had feces all over. I went to the front desk and told them about it and they said they would come and clean the room. I then went back to inspect the room and saw that the sheets had urine stains on the side. When I was leaving to go to my event I told the front desk person who said she would change my room and give me a discount. When I returned I went to the new room and I layed down to take a nap because I was tired. When I woke up my left eye was swollen. I called my other family members who said I could stay with them at their hotel. I packed my belongings and upon checking out a day earlier than I should I told the desk clerk who was not the same person who was there in the morning who also stated she would give me a discount. She then asked me if I had pictures I told her no because my phone storage was full and I didn’t have room. She then started typing something and then said unfortunately I can’t give you a discount because you booked through a third part and the third party have to give you the discount. She then said our hotel is very clean and we have high ratings. When I contacted hotel. Com I was told that the hotel refused to offer a discount because I didn’t have any pictures. Yes I knew I should have taken pictures but the morning staff saw the rooms condition and that is why they changed the room. But lesson learned.
Verified traveller
Stayed 2 nights in Aug 2025