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This was a short break for My wife and daughter as a treat. The staff were not engaged at all and the service at breakfast each day was very poor. They had to ask for bowls for cereal and the pastries had run out mid way through service and had to get more prepared. Staff were not visible and tables left for long periods of time before eventually being cleared. They seemed very uninterested in making the stay a pleasure for the guests. The one main dinner they had was adequate but not good. The swimming pool changing rooms were not clean with toilets out of order and the smell of drains, towels very thin. No shampoo in the rooms and curtains that didn't drawer easily. Towel rail was stained and looked old. The general condition of the room and hotel in general was poor. I booked a deluxe room but it didn't look very deluxe. It seemed like they were constantly penny pinching and suggested the resort is under serious financial pressure. The mud treatment they booked was not worth it as the mud product was too dry and didn't spread across the skin. Most ended up on the floor as it dropped off. All in all it was not the treat I hoped to give my wife and daughter and I am disappointed to have used my one key cash on it.

Amazing property, located just 5 mins walk from the Ipswich Railway Station. The rooms are spacious, immaculately clean, delicious breakfast and an amazing breakfast.

Really helpful and friendly staff. Breakfast was really nice. The bed was comfortable. Really liked seeing the elephant out front aswell, really nice touch. Rooms are in need of a bit of modernisation, only 1 plug socket in the whole room.

Great hotel and helpful staff

Fabulous hotel (resort!). Pool is a good size, pool area is relaxing although a bit confusing when the ‘reserved’ notices have been left on from the day time. Peaceful area, quiet. Restaurant- staff are phenomenal (had breakfast and 3 course meal), very attentive. Go down early for breakfast- when not busy the food isn’t turned around very quick so can be a bit dry.

Lovely little hotel complex. Staff gave us a call to check with us about dinner and arrival time which was very kind. We were given the disability access/family room when we had booked a standard double. There was an extra bed which took up a lot of space and the bathroom was a wetroom with a high toilet so very inconvenient for us and unfortunately not the comfortable night we were hoping for.