Shangri-La Suzhou

5.0 star property

Room options

View all photos for Deluxe King

In-room safe, desk, blackout curtains, soundproofing

Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin

View from room

Deluxe Twin

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Deluxe King

In-room safe, desk, blackout curtains, soundproofing

Horizon Deluxe King

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe Twin

In-room safe, desk, blackout curtains, soundproofing

Horizon Deluxe Twin

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed, City View (Skyline)

Premier Room, 1 King Bed, City View (Skyline)

Premier Room, 1 King Bed, City View (Skyline)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King

Executive Suite King

Executive Suite King

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Premier Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Horizon, Premier Room, 1 King Bed

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Room (2 Beds)

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room (2 Beds)

  • Sleeps 2

View all photos for Deluxe Super Deluxe Room (Double Bed)

In-room safe, desk, blackout curtains, soundproofing

Deluxe Super Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Family Friendly Super Deluxe Room (Double Bed)

In-room safe, desk, blackout curtains, soundproofing

Family Friendly Super Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Family Friendly Executive Suite

In-room safe, desk, blackout curtains, soundproofing

Family Friendly Executive Suite

  • Sleeps 2

View all photos for Tanglele Family Deluxe Double Bed Room (Dreamy Pink)

In-room safe, desk, blackout curtains, soundproofing

Tanglele Family Deluxe Double Bed Room (Dreamy Pink)

  • Sleeps 2

View all photos for Premier Room, 1 King Bed, Hill View (Skyline)

Premier Room, 1 King Bed, Hill View (Skyline)

Premier Room, 1 King Bed, Hill View (Skyline)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Connecting Family Room

In-room safe, desk, blackout curtains, soundproofing

Connecting Family Room

  • Sleeps 2

View all photos for Executive Suite (2 Beds)

In-room safe, desk, blackout curtains, soundproofing

Executive Suite (2 Beds)

  • Sleeps 2

View all photos for Tangxiaohu Family Deluxe Room (Double Bed)

In-room safe, desk, blackout curtains, soundproofing

Tangxiaohu Family Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Qiyu Vr Featured Deluxe Double Bed Room

In-room safe, desk, blackout curtains, soundproofing

Qiyu Vr Featured Deluxe Double Bed Room

  • Sleeps 2

View all photos for Qiyu Vr Featured Deluxe Twin Room

In-room safe, desk, blackout curtains, soundproofing

Qiyu Vr Featured Deluxe Twin Room

  • Sleeps 2

View all photos for City Panorama Suite

In-room safe, desk, blackout curtains, soundproofing

City Panorama Suite

  • Sleeps 2

View all photos for Happy Birthday Theme Suite Room

In-room safe, desk, blackout curtains, soundproofing

Happy Birthday Theme Suite Room

  • Sleeps 2

View all photos for Happy Birthday Theme Room

In-room safe, desk, blackout curtains, soundproofing

Happy Birthday Theme Room

  • Sleeps 2

View all photos for Hihg Floor Loft Room

Living area

Hihg Floor Loft Room

  • Sleeps 2

View all photos for Horizon Deluxe Twin Room

In-room safe, desk, blackout curtains, soundproofing

Horizon Deluxe Twin Room

  • Sleeps 2

View all photos for Executive Suite King Room

In-room safe, desk, blackout curtains, soundproofing

Executive Suite King Room

  • Sleeps 2

View all photos for Horizon Deluxe King Room

In-room safe, desk, blackout curtains, soundproofing

Horizon Deluxe King Room

  • Sleeps 2

View all photos for Super Deluxe Queen Room

In-room safe, desk, blackout curtains, soundproofing

Super Deluxe Queen Room

  • Sleeps 2

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includes taxes & fees
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About the area

Suzhou

With a stay at Shangri-La Suzhou in Suzhou (Huqiu District), you'll be a 4-minute drive from Lingering Garden and 8 minutes from Shantang Street. .This family-friendly hotel is 5.7 mi (9.1 km) from Suzhou University and 6.1 mi (9.8 km) from Suzhou Museum.

What's nearby

  • Suzhou Water Park - 2 min drive - 2.4 km
  • Lingering Garden - 4 min drive - 3.7 km
  • Shantang Street - 7 min drive - 6.6 km
  • Humble Administrator's Garden - 10 min drive - 9.8 km
  • Suzhou Museum - 10 min drive - 9.8 km

Getting around

  • Shishanlu Station - 10 min walk
  • Suzhou New District Railway Tram Stop - 22 min drive
  • Wuxi (WUX-Shuofang) - 41 min drive

Restaurants

  • ‪やきとり大吉 - ‬4 min walk
  • ‪神宮 - ‬2 min walk
  • ‪一炉一会炉端烧 - ‬1 min walk
  • ‪朝日屋 - ‬3 min walk
  • ‪南風 - ‬2 min walk

About this property

Shangri-La Suzhou

Shangri-La Suzhou offers 390 accommodations with laptop-compatible safes and bathrobes. Premium satellite television is provided. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Make yourself at home in one of the 390 guestrooms. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Cafe Soo, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. This hotel has 11 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge.
Cafe Soo - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Nishimura - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Cafe Soo
  • Nishimura
  • Shang Palace

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 51 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 349.8 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 per person
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Suzhou Hotel
Shangri La Hotel Suzhou
Shangri-La Suzhou Suzhou
Shangri-La Suzhou Hotel Suzhou

Shangri-La Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 114 out of 185 reviews
Rating 8 - Good. 55 out of 185 reviews
Rating 6 - Okay. 11 out of 185 reviews
Rating 4 - Poor. 3 out of 185 reviews
Rating 2 - Terrible. 2 out of 185 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

KIM GEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and friendly hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Yizhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Aijun, Sammamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, friendly staff and good location for restaurants and malls and museum.
Stayed 4 nights in Mar 2025

2/10 Terrible

Jun

Business traveller
Terrible Service
Stayed 3 nights in Feb 2025

10/10 Excellent

Yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Petr

Stayed 3 nights in Nov 2024

6/10 Okay

Oberschneider

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Stayed 2 nights in Oct 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Stayed 4 nights in Oct 2024

4/10 Poor

Sinisa

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Stayed 4 nights in Jun 2024

10/10 Excellent

EK TECK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

xiaoyong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Stayed 2 nights in Apr 2024

8/10 Good

XIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Stayed 5 nights in Apr 2024

8/10 Good

WON CHUL

Liked: Cleanliness
Breakfast good, but no bbutter
Stayed 1 night in Dec 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Stayed 4 nights in Nov 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Cleaness
Stayed 2 nights in May 2023

10/10 Excellent

XIN

Stayed 6 nights in Apr 2023

10/10 Excellent

Adam

Stayed 2 nights in Jun 2022

10/10 Excellent

Khelu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely vacay

Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Stayed 2 nights in Dec 2019

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay

A wonderful experience from the beginning. They always make your stay worthwhile
Stayed 2 nights in Jun 2019

8/10 Good

June

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
Stayed 1 night in May 2019

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely suggest this location.

First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.
Stayed 3 nights in Mar 2019

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommended

Good Location, comfortable rooms and good breakfast
Stayed 2 nights in Jun 2018

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommended

Good Location, comfortable rooms and good breakfast
Stayed 3 nights in Jun 2018