Ascott Waterplace Surabaya Surabaya, IDN - Best Price Guarantee

Room type	Options	Nightly price	Book
Executive Apartment, 3 Bedrooms Room with view 113 square metres 1 King Bed, 1 Queen Bed and 2 Twin Beds Room sleeps 5 guests (up to 1 child) Room cleanliness: Wonderful! 4.3 1 King Bed, 1 Queen Bed and 2 Twin Beds 1216-sq-foot room with city views Layout - 3 bedrooms, living room, and dining area Internet - Free WiFi Entertainment - 32-inch LED TV, cable channels, and DVD player Food & Drink - Kitchenette with refrigerator, stovetop, oven, and microwave Sleep - Bed sheets Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers Practical - Washing machine, safe, and iron/ironing board; free rollaway/extra beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Wheelchair accessible Smoking And Non-Smoking		Select dates to see price
Other room types
Executive Apartment, 2 Bedrooms Room with view 100 square metres 1 King Bed and 1 Queen Bed Room sleeps 5 guests (up to 1 child) Room cleanliness: Wonderful! 4.3 1 King Bed and 1 Queen Bed 1076-sq-foot room with city views Layout - 2 bedrooms, living room, and dining area Internet - Free WiFi Entertainment - 32-inch LED TV, cable channels, and DVD player Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware Sleep - Bed sheets Bathroom - 2 bathrooms, separate bathtub and shower, bathrobes, and slippers Practical - Washing machine, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Wheelchair accessible Smoking And Non-Smoking		Select dates to see price
Deluxe Apartment, 2 Bedrooms Room with view 90 square metres 1 King Bed and 2 Twin Beds Room sleeps 5 guests (up to 1 child) Room cleanliness: Wonderful! 4.3 1 King Bed and 2 Twin Beds 968-sq-foot room with city views Layout - 2 bedrooms, living room, and dining area Internet - Free WiFi Entertainment - 32-inch LED TV, cable channels, and DVD player Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware Sleep - Bed sheets Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers Practical - Washing machine, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Wheelchair accessible Smoking And Non-Smoking		Select dates to see price
Executive Apartment, 1 King Bed Room with view 53 square metres 1 King Bed Room sleeps 3 guests (up to 1 child) Room cleanliness: Wonderful! 4.3 1 King Bed 570-sq-foot room with city views Layout - Bedroom, living room, and dining area Internet - Free WiFi Entertainment - 32-inch LED TV, cable channels, and DVD player Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware Sleep - Bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers Practical - Washing machine, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Wheelchair accessible Smoking And Non-Smoking		Select dates to see price
Deluxe Apartment, 1 King Bed Room with view 46 square metres 1 King Bed Room sleeps 2 guests (up to 1 child) Room cleanliness: Wonderful! 4.3 1 King Bed 495-sq-foot soundproofed room with city and pool views Layout - Bedroom, living room, and dining area Internet - Free WiFi Entertainment - 32-inch LED TV, cable channels, and DVD player Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware Sleep - Bed sheets Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead Practical - Washing machine, safe, and iron/ironing board; free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Wheelchair accessible Need to Know - No rollaway/extra beds available Smoking And Non-Smoking		Select dates to see price
Penthouse, 1 Bedroom Room with view 112 square metres 1 King Bed Room sleeps 3 guests (up to 1 child) Room cleanliness: Wonderful! 4.3 1 King Bed 1206-sq-foot room with city views Layout - Bedroom, living room, and dining area Internet - Free WiFi Entertainment - 32-inch LED TV, cable channels, and DVD player Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware Sleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers Practical - Washing machine, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Wheelchair accessible Non-Smoking		Select dates to see price

Hotel Amenities

Lift
Fitness facilities
Hair salon
ATM/banking
Concierge services
Total number of rooms - 182
Number of floors - 33
Number of buildings/towers - 1
Airport transport (surcharge)
Breakfast available (surcharge)
Laundry facilities
Garden
Children's pool
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Free use of nearby fitness centre
24-hour front desk
Dry cleaning/laundry service
Swimming pool
Smoke-free property
Airport transport
Grocery/convenience store
Tours/ticket assistance
Free WiFi
Number of restaurants - 1
24-hour business centre
Number of meeting rooms - 2
Waterslide
Number of outdoor pools - 2
Parking (limited spaces)
Free self parking
Computer station
Number of coffee shops/cafes - 1
Luggage storage
Train station pickup (surcharge)
Free pool cabanas
Pool sunloungers
Terrace
Children's club (free)
Train station drop-off (surcharge)
Water dispenser
Vegetable garden
Living plant wall
Eco-friendly cleaning products used
Coin laundry nearby
Secured bicycle storage
Bicycle parking available
Vegetarian breakfast available
Locally-owned & organised tours & activities
At least 80% of all lighting comes from LEDs
Vegan menu options available
Vegetarian menu options available
Bulk dispenser for toiletries
No single-use plastic soft drink bottles
No single-use plastic stirrers
Biodegradable/compostable stirrers
No single-use plastic straws
Biodegradable/compostable straws
No single-use plastic water bottles
Reusable cups only
Reusable tableware only
Water-efficient toilets only

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

English
Indonesian

Parking

Free self parking , Parking (limited spaces)

Room Amenities

Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Air conditioning
Room service (limited hours)
Television
Cable/satellite TV service
Alarm clock
Fridge
Daily housekeeping
Phone
Bathrobes
Free toiletries
Hair dryer
Iron/ironing board
In-room safe
Kitchenette
Desk
Separate sitting area
Soundproofed rooms
Free bottled water
Microwave
Cookware, dishware and utensils
DVD player
Slippers
Separate dining area
Stovetop
Cable TV service
Free WiFi
TV size 32
TV size (measurement) inch
Number of living rooms
Separate bedroom
LED TV
Electric kettle
Washing machine
Towels provided
Linens provided
Toaster
Housekeeping on request
Free tea bags/instant coffee
Laundry detergent
Laptop-friendly workspace
Eco-friendly cleaning products provided
Eco-friendly toiletries
LED light bulbs
Grab bar – In bathtub
Accessible bathtub
Wardrobe
Toothbrush and toothpaste available
Change of towels (on request)
Change of bed sheets (on request)
Energy-saving switches

Where to Eat

Continental breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Ascott Waterplace Surabaya has a restaurant on site.

Room service (during limited hours) is available.

Nearby Things to do

Playground on site
Health or beauty spa nearby

Accessibility

Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk

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Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age is: 15

Check-in time ends at anytime

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! One child 5 years old or younger stays free when using existing bedding.
Cribs (infant beds) are not available.

Pet Policy

No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, and cash. Heating is not provided. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

No cots (infant beds) available

Children stay free

Service animals not allowed

Property Registry Number – +62317393001

One child stays free

Debit cards

UnionPay

Events/parties not allowed

Staffed front desk

Smoke detector

Grey water recycling system

Children stay free - maximum age 5

Property uses a professional cleaning service

Property is cleaned with disinfectant

Staff wear personal protective equipment

Shield between guests and staff in main contact areas

Social distancing measures are in place

Contactless check-in is available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property does not follow sanitisation practices of any association

Sustainability/community reinvestment (10% revenue or more)

Guest education on local ecosystems and culture

Water dispenser use by guests actively encouraged

Fees

You'll be asked to pay the following charges at the property:

Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

Fee for continental breakfast: approximately IDR 172840 for adults and IDR 86420 for children
Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

We should mention

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

The property is professionally cleaned.

Contactless check-in and contactless check-out are available.

Information missing or incorrect? Tell us! Opens in a new window

Ascott Waterplace Surabaya

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Get an overview of this hotel
Luxury suburban aparthotel, walk to Pakuwon Mall

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Languages spoken

Ascott Waterplace Surabaya

Hotel Amenities