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Mercure Sunshine Coast Kawana Waters

4.5 star property

Photo gallery for Mercure Sunshine Coast Kawana Waters

Exterior
Property entrance
Exterior
Exterior
Standard Room, Multiple Beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Place, Sunshine Coast University Private Hospital
    ‪5 min walk‬
  • Place, Sunshine Coast University Hospital
    ‪7 min walk‬
  • Place, Sunshine Coast Stadium
    ‪3 min drive‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(89 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

8.8 out of 10
Excellent
(34 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Room (Zip Room)

Room (Zip Room)

Room (Zip Room)

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe)

Family Suite (Deluxe)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Sunshine Coast

With a stay at Mercure Sunshine Coast Kawana Waters, you'll be centrally located in Sunshine Coast, a 8-minute walk from Sunshine Coast University Hospital and 12 minutes by foot from NightQuarter. .This luxury hotel is 4 mi (6.4 km) from Kawana Beach and 4.5 mi (7.2 km) from Moffat Beach.

What's nearby

  • Sunshine Coast University Private Hospital - 5 min walk - 0.5 km
  • Sunshine Coast University Hospital - 7 min walk - 0.6 km
  • NightQuarter - 10 min walk - 0.9 km
  • Sunshine Coast Stadium - 3 min drive - 2.7 km
  • Venue 114 - 3 min drive - 1.9 km

Getting around

  • Landsborough Station - 20 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 21 min drive

Restaurants

  • ‪Oporto - ‬7 min walk
  • ‪Summerhouse Birtinya - ‬3 min drive
  • ‪KFC - ‬4 min drive
  • ‪Banjo’s Bakery Cafe - ‬2 min drive
  • ‪Your Mates Brewing Co. - ‬4 min drive

About this property

Mercure Sunshine Coast Kawana Waters

Luxury hotel with free parking, 8-minute walk to Sunshine Coast University Hospital
Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 81 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This hotel also features a picnic area, barbecue grills, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.
Mercure Sunshine Coast Kawana Waters has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 15 to 29 for adults, and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 25621752654

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check-in was fast and friendly, room was clean and spacious!
Stayed 1 night in Jan 2026

6/10 Okay

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The shower was verging on dangerous, water went everywhere, and made the floor slippery. Otherwise, a clean room, very comfortable.
Stayed 1 night in Jan 2026

10/10 Excellent

Gordon

Stayed 1 night in Nov 2025

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First off the staff were ALL really good. Very helpful and friendly. The hotel not so much. Old and worn down, very small. The rooms were small but clean. You enter the hotel via the car park- weird. No one to help you with bags, just do it yourself. Which is fine is a lesser, cheaper hotel. We won’t stay here again, not for the high price. Again though, excellent friendly staff.
Stayed 1 night in Nov 2025

8/10 Good

Damian

Liked: Cleanliness
Clean unit, great staff good food close to Mooloolaba where the surf club and beach located
Stayed 1 night in Nov 2025

10/10 Excellent

Aarti, Doolandella

Stayed 3 nights in Oct 2025

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets were not clean, but since we arrived very late due to a flight delay we couldn't do anything about it. The curtains were also hanging off the rail. Overall very disappointing.
Stayed 1 night in Nov 2025

2/10 Terrible

Maurice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Service was terrible, we found that some off the staff were extremely rude. The chefs cooking was excellent. We will never stay at Mercure again. And i belive the room we received was not the room booked.
Stayed 2 nights in Nov 2025

6/10 Okay

Peta

Disliked: Cleanliness
Check in staff was good. Room was ready early which was appreciated after a long drive. Shame about the bathroom toilet was dirty and the bathroom door which left us wondering what else hadn’t been cleaned. Other thing was happy hour signs 4.30pm to 6 but bar didn’t open till 5pm. Overall ok for a one night stay
Stayed 1 night in Nov 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes our room was great thank you
Stayed 1 night in Nov 2025

6/10 Okay

Sean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is fine, but it is just a hotel, the pictures of playgrounds, BBQs and ping pong tables in the listing are not part of the property and are all found a walk away from the property in public parklands, something to be aware of if you're booking as a family thinking these are ammenities on site, maintained by the hotel, and exclusive for guest use. When there are a lot of properties across the Sunshine Coast that do offer ammenities like this it made this listing feel a bit deceptive.
Stayed 1 night in Nov 2025

6/10 Okay

Kerrilee, Hervey Bay

The room was very dirty,
Stayed 1 night in Nov 2025

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

2/10 Terrible

Michele

Disliked: Cleanliness, amenities, property conditions & facilities
Room - black mold all over ceiling in sleeping area. Single bed had suspect marks along side of ensemble possibly mold. No handsoap at the basin. No shampoo in the shower. This place was really good 2 yrs ago. Disgusting complained to staff, unable to offer me another room as she said they were fully booked. I asked to speak to management and she said they wouldn’t do anything more. She took photos of ceiling and said she would report to management. Imagine my surprise at hearing nothing from management today. I phone around 3pm snd was told he the manager had gone home. This is possibly the root cause of the problem. I have requested a full refund; I have photos of black mold on ceiling as well. This is a health risk and I most certainly expected to hear from someone in management. I am very disappointed and now very angry at spending my hard earn cash in such a filthy and poorly run establishment. To allow their rooms to be let to unsuspecting public is a travesty. I am happy to provide medical papers on the effects of inhaling black mold over 12 hrs. I spoke to the duty manager this morning on departure, he took notes, told me he could do nothing. Have me the managers email. Just not good enough. Surely this was passed on to the manager after it was reported to two staff. Do not stay in this establishment!!! I await contact from management
Black mold on ceiling of room 118
Stayed 1 night in Nov 2025

10/10 Excellent

Monique

Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, amenities
Quick Check in, good service spotless rooms
Stayed 3 nights in Oct 2025

10/10 Excellent

Lynda

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
I booked two rooms for friends who had a family member undergoing surgery at SCUH. Contact with the hotel was smooth and very flexible. The late check in was not a problem and they found the. Beds very comfortable. Thank you very much. Would highly recommend
Stayed 1 night in Nov 2025

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly reception staff that gave a warm welcome. Room was clean and spacious.
Stayed 1 night in Nov 2025

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front reception staff very welcoming and helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Fiona

Liked: Staff & service
Disliked: Amenities
Was missing my TV remote on arrival. I couldn’t visit the bar area and I couldn’t eat in restaurant for dinner a function was on that night. You could hear doors bang when people left there room.
Stayed 1 night in Oct 2025

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Oct 2025

4/10 Poor

Flavia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room appeared not to have been properly cleaned. There was dirt—and what looked to be black mould—in the window sill, there was dust in the bed head, and dirt spots in the toilet floor. Took photos, went to the reception and showed the photos to them. They offered to come upstairs and wipe it clean, but by then I had lost confidence in the property. This is what the dirt I could see, imagine what I couldn’t see. I asked for a refund, which was promptly actioned. I have zero complaints about the reception staff; they were efficient and professional. My issue is with the cleanliness and care of the room. For the rate we pay, the least I expect is a clean room. Especially if that was really black mould, that’s dangerous. Very disappointing.
Window sill behind the curtains
Window sill behind the curtains
Dust in the window sill
Bathroom floor
Stayed 1 night in Oct 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Coleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location especially for SCUH. Stafg were very friendly and check in/out was easy. Car park was tight but was able to find a park. Would recommend and I would stay again.
Stayed 1 night in Oct 2025