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Mercure Sunshine Coast Kawana Waters

4.5 star property

Photo gallery for Mercure Sunshine Coast Kawana Waters

Restaurant
Exterior
Exterior
Property entrance
Standard Room, 1 King Bed

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Place, Sunshine Coast University Private Hospital
    ‪5 min walk‬
  • Place, Sunshine Coast University Hospital
    ‪7 min walk‬
  • Place, NightQuarter
    ‪10 min walk‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(92 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

8.8 out of 10
Excellent
(34 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Room (Zip Room)

Room (Zip Room)

Room (Zip Room)

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe)

Family Suite (Deluxe)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Sunshine Coast

With a stay at Mercure Sunshine Coast Kawana Waters, you'll be centrally located in Sunshine Coast, a short 8-minute walk from Sunshine Coast University Hospital and 12 minutes by foot from NightQuarter. .This luxury hotel is 4 mi (6.4 km) from Kawana Beach and 4.5 mi (7.2 km) from Moffat Beach.

What's nearby

  • Sunshine Coast University Private Hospital - 5 min walk - 0.5 km
  • Sunshine Coast University Hospital - 7 min walk - 0.6 km
  • NightQuarter - 10 min walk - 0.9 km
  • Sunshine Coast Stadium - 3 min drive - 2.7 km
  • Venue 114 - 3 min drive - 1.9 km

Getting around

  • Landsborough Station - 20 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 21 min drive

Restaurants

  • ‪Oporto - ‬7 min walk
  • ‪Summerhouse Birtinya - ‬3 min drive
  • ‪KFC - ‬4 min drive
  • ‪Banjo’s Bakery Cafe - ‬2 min drive
  • ‪Your Mates Brewing Co. - ‬4 min drive

About this property

Mercure Sunshine Coast Kawana Waters

Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 81 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This hotel also features a picnic area, barbecue grills, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.
Mercure Sunshine Coast Kawana Waters has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 15 to 29 for adults, and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 25621752654

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1003 reviews
Rating 8 - Good. 309 out of 1003 reviews
Rating 6 - Okay. 103 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was great for our quick trip
Stayed 1 night in Mar 2026

8/10 Good

Adrian

Great
Stayed 2 nights in Feb 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check-in was fast and friendly, room was clean and spacious!
Stayed 1 night in Jan 2026

6/10 Okay

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The shower was verging on dangerous, water went everywhere, and made the floor slippery. Otherwise, a clean room, very comfortable.
Stayed 1 night in Jan 2026

8/10 Good

Ross

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was spacious and ready when we arrived. Breakfast was good but not much selection of cooked items. Staff were great. Only complaint is that the toilet in our room hadn’t been cleaned from the previous person.
Stayed 1 night in Jan 2026

10/10 Excellent

Akane

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2026

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2026

6/10 Okay

Deidre

Travelled with partner
Liked: Property conditions & facilities
The bathroom shower leaks all over the floor outside the shower. Floor was also dirty around the toilet and under the bed.
Stayed 3 nights in Dec 2025

6/10 Okay

Stephen

Liked: Amenities, property conditions & facilities
Nice and friendly staff, the room had a strange odour though
Stayed 1 night in Dec 2025

6/10 Okay

Heather

Business traveller
Disliked: Property conditions & facilities
Staff were very friendly, had to have the sheets changed due to some marks but was quickly resolved. Easy check in and check out process. Simple rooms but all I needed. Showers need some Reno
Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and tidy. Very comfortable bed. Lovely staff, very friendly. I only stayed one night but I loved it and will be back and will recommend to others
Stayed 1 night in Dec 2025

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean room
Stayed 1 night in Dec 2025

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were filthy. We checked in, went to our room and noticed the floor was dirty, the stove top and splash-back were filthy, there was left over food, open milk bottles, excessive mould throughout the bathroom. It honesty appeared like the room wasn’t cleaned from the prior tenant. The facilities were also well overdue for maintenance - chunks out of walls and nails sticking out. The kettle had a hole in the base and water leaked over the cord - an extreme hazard. The one plus was the breakfast & breakfast staff - food was great & staff were lovely. Overall, I would never stay at this property again.
Stayed 1 night in Dec 2025

6/10 Okay

subhadra

Stayed 2 nights in Dec 2025

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, amenities
Friendly staff. Convenient location. Quiet environment.
Stayed 2 nights in Dec 2025

8/10 Good

Anna

Stayed 1 night in Dec 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in was like they were doing me a favor, loud music playing, noisey humming air conditioning, bathrooms had been cleaned but not were not clean. 2/5 stars plenty of other places to stay next time, disappointing looked nice online!.
Stayed 1 night in Dec 2025

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Genuinely the worst buffet breakfast we have ever had especially for a Mercure hotel! Not great quality food and very limited selection. Staff otherwise friendly and room clean.
Stayed 1 night in Dec 2025

8/10 Good

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean room were great. I’m not great with air con and couldn’t get it to go any warmer than 24.5.
Stayed 1 night in Dec 2025

10/10 Excellent

kyron

Stayed 1 night in Dec 2025

8/10 Good

Menno

Stayed 1 night in Dec 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, amenities
Great location, nice room, loved having a cafe at the bottom.
Stayed 1 night in Nov 2025

6/10 Okay

WJ

Travelled with partner
There was nothing particularly memorable about this property. It was just one more hotel room. On the plus side, the Accessible Room is well designed, with a very usable shower stall. We were irritated when the room was not serviced by housekeeping despite our having hung the tag on the door. When we called at 3pm to ask if the room would be serviced we were told that all the housekeepers had gone home. We were given a stack of towels and told that we'd be given a $10 food and beverage credit for our inconvenience. Since this is the same credit offered if we had volunteered for no housekeeping, and we'd declined to volunteer, how is giving us something we'd already declined deemed to be a worthwhile gesture? Parking was convenient. The location is nothing special as we ended up driving to everywhere we wanted to go.
Stayed 2 nights in Nov 2025

6/10 Okay

Gayle

Stayed 1 night in Dec 2025

8/10 Good

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Proximity to the university hospital a plus. Ideal having a restaurant available. Complex feels a bit tired as though a refurbishment may be needed. Water station on the floor was out of order.
Stayed 1 night in Nov 2025