See all properties
Save

Mercure Sunshine Coast Kawana Waters

4.5 star property

Photo gallery for Mercure Sunshine Coast Kawana Waters

Shower, eco-friendly toiletries, hair dryer, towels
Exterior
Property entrance
Standard Room, Multiple Beds
Superior Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Place, NightQuarter
    ‪10 min walk‬
  • Place, Sunshine Coast Stadium
    ‪4 min drive‬
  • Place, Venue 114
    ‪5 min drive‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(18 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(99 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(39 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Room (Zip Room)

Room (Zip Room)

Room (Zip Room)

8.8 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe)

Family Suite (Deluxe)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Outdoor pool, pool loungers
Holiday Inn & Suites Sunshine Coast by IHG
Maroochydore
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,004 reviews
The price is AU$170
includes taxes & fees
14 June - 15 June
Holiday Inn & Suites Sunshine Coast by IHG

About the area

Sunshine Coast

With a stay at Mercure Sunshine Coast Kawana Waters, you'll be centrally located in Sunshine Coast, a short 8-minute walk from Sunshine Coast University Hospital and 12 minutes by foot from NightQuarter. .This luxury hotel is 4 mi (6.4 km) from Kawana Beach and 4.5 mi (7.2 km) from Moffat Beach.

What's nearby

  • NightQuarter - 10 min walk - 0.9 km
  • Leacy's Bushland Conservation Reserve - 3 min drive - 1.9 km
  • Sunshine Coast Stadium - 4 min drive - 2.7 km
  • Warana Beach - 5 min drive - 2.3 km
  • Venue 114 - 5 min drive - 2.7 km

Getting around

  • Landsborough Station - 20 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 21 min drive

Restaurants

  • ‪Oporto - ‬7 min walk
  • ‪Your Mates Brewing Co. - ‬4 min drive
  • ‪Kitchen - ‬3 min walk
  • ‪KFC - ‬4 min drive
  • ‪Summerhouse Birtinya - ‬3 min drive

About this property

Mercure Sunshine Coast Kawana Waters

Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 81 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This hotel also features a picnic area, barbecue grills, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.
Mercure Sunshine Coast Kawana Waters has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are available for AUD 10.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 15 to 29 for adults, and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 25621752654

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya

Best Western Plus Lake Kawana Hotel Birtinya

Best Western Plus Oceanside Kawana Birtinya

Best Western Plus Oceanside Kawana

Best Western Plus Lake Kawana Birtinya

Best Western Plus Lake Kawana

Best Western Plus Lake Kawana Hotel

Mercure Sunshine Coast Kawana Waters Hotel

Mercure Sunshine Coast Kawana Waters Birtinya

Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1007 reviews
Rating 8 - Good. 307 out of 1007 reviews
Rating 6 - Okay. 101 out of 1007 reviews
Rating 4 - Poor. 47 out of 1007 reviews
Rating 2 - Terrible. 22 out of 1007 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was great for our quick trip
Stayed 1 night in Mar 2026

8/10 Good

Adrian

Great
Stayed 2 nights in Feb 2026

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Speedy check in
Stayed 1 night in Feb 2026

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean, staff were courteous and helpful. Air con was a little noisy, some biscuits would have been nice. Liked the filtered water, would be good to have option at room temperature. Overall a pleasant stay.
Stayed 1 night in Feb 2026

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where lovely, rooms clean and comfortable.
Stayed 1 night in Feb 2026

6/10 Okay

Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
Yes they need more food options.
Stayed 1 night in Jan 2026

6/10 Okay

RICHARD

Liked: Staff & service
Disliked: Cleanliness
Unfortunately the shower floods the bathroom floor while showering every time, the ac cannot be switched off and is very noisey & the room furniture is filthy. Staff were lovely
Stayed 1 night in Feb 2026

6/10 Okay

Robert

Liked: Property conditions & facilities
Disliked: Cleanliness
Vacuum under the bed would be good, I dropped a orange MnM, it rolled under the bed , I recovered it and washed it , just vacuum properly.
Stayed 1 night in Feb 2026

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean the service was great
Stayed 2 nights in Feb 2026

6/10 Okay

ANTHONY

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
We stayed in a ZIP Room for disabled facilities. No Drawers in the room Tiles in bathroom need a deep clean Room was not cleaned on one day of the four day stay King-size bed adequate Towels great Toiletries Fantastic Room needed to be a bit bigger as hard to get around in a wheelchair but not impossible. Could not get a coffee after 9 30 am or after 7 30 pm from restaurant even though we ate there the first night. Expected better from an ACCOR / Mercure facility.
Stayed 4 nights in Feb 2026

10/10 Excellent

Summer

Stayed 2 nights in Feb 2026

10/10 Excellent

Summer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Every staff member was so polite and professional. Rooms were very clean. The amenities and the little snacks they left were great. Most of all I loved that they had refillable water jugs and a water fountain on every level. I didn’t realise how much it makes a difference just to have access to a water fountain 24/7.
Stayed 2 nights in Feb 2026

8/10 Good

Milind

Liked: Cleanliness
Everything thing was good and satisfying.
Stayed 1 night in Feb 2026

8/10 Good

Jennifer

Stayed 1 night in Feb 2026

10/10 Excellent

Dylan

Stayed 1 night in Feb 2026

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
The gentleman on reception when I checked in was just lovely.
Stayed 1 night in Feb 2026

4/10 Poor

Jason

Business traveller
Room
Stayed 1 night in Feb 2026

10/10 Excellent

Helen

Liked: Staff & service
Everything was great, thanks for the great stay😁
Stayed 1 night in Jan 2026

2/10 Terrible

Nathan

Liked: Amenities
Disliked: Staff & service
The front desk staff were shockingly bad. Rude, dismissive, and completely uninterested in helping. Simple questions were met with eye rolls, confusion, or outright attitude. It honestly felt like we were inconveniencing them by existing. No explanations, no apologies, no accountability — just excuses, indifference, and an alarming lack of professionalism. to make matters worse, the hotel has absolutely no active security whatsoever. The combination of no security and a front desk that clearly doesn’t care makes this place feel unsafe and poorly managed.
Stayed 1 night in Jan 2026

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room, comfortable bed, great nibbles on arrival
Stayed 1 night in Jan 2026

6/10 Okay

Shelley

Liked: Cleanliness, property conditions & facilities
There was not enough parking spaces. As a woman on her own, I was asked to park over two blocks away and walk back alone at 1:30am - I felt scared to do that.
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check-in was fast and friendly, room was clean and spacious!
Stayed 1 night in Jan 2026

6/10 Okay

Lyndon

Stayed 2 nights in Jan 2026

10/10 Excellent

William, Gold Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, great accommodation, easy parking and great staff.
Stayed 2 nights in Dec 2025

6/10 Okay

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The shower was verging on dangerous, water went everywhere, and made the floor slippery. Otherwise, a clean room, very comfortable.
Stayed 1 night in Jan 2026