Book Sultepec hotels

Great service by front desk and bell boy team, extremely swift responses and great attitude

Im currently at the hotel as I write this. When we first arrived, reception said they opened the windows to our room because it was stuffy prior to us getting here. Theres no air conditioning the ceiling fan doesnt work. Its hot in the room, the windows are open but the windows dont have springs so the mosquitoes are getting in, There are currently 2 people sitting outside my window talking and its 2:20 am. There is not a single mirror in the room, not even in the bathroom. Idk if its the itching from mosquitoes or the people talking outside of our room but i haven’t slept at all

We had a nice few days with my husband and mother. However, the adult pool needs cleaning and the food (snacks - ceviche) we ordered in the pool was not what we expected. Perhaps, it is the way they do that in Ixtapan. They exchanged it for another dish but it was not to our taste (meat of Pepito was not of good quality). Other than that, the staff were great. We had an extra bed brought in at no cost. Food in restaurant was great too. Perhaps check if there are still doing renovations when you go as the noise of the drill was a bothersome in the early afternoon when we ate there. It got solved when we moved to eat in the terrace, beautiful sights to the mountains and chant of birds.

Very nice oasis at less than 1.5h from Mexico City. Really great as a weekend escape!

The property is in a terrible conditions, the staff at night was watching inappropriate videos.

El hotel y bungalows es muy viejo, sin remodelar. Es funcional, la alberca es buena para niños y el restaurante tiene buena comida. Los cuartos con mucho ruido exterior, baños con algo de humedad entre lozas y poca presión de agua