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Our stay at Centara Reserve was truly unforgettable, and that’s largely thanks to the incredible people who made it so special. Fah went above and beyond in every way, and the fact that she shared a birthday with Donovan made the experience even more meaningful. She made sure it was celebrated in such a thoughtful, personal way that we’ll never forget. Her warmth, attention to detail, and genuine care really stood out. Sai, the manager, was equally amazing. You can tell how much pride he takes in creating an exceptional guest experience. Everything felt seamless, elevated, and truly special because of his leadership. Together, they created moments that went far beyond what you expect from a luxury stay. We left feeling so well taken care of and already can’t wait to come back.

I would give the staff MORE than 5 stars if I could! They were all amazing. Not one staff member that we interacted with was anything less than incredible. They were kind, friendly, helpful, going out of their way repeatedly to help. Sheraton Samui, you have an awesome staff!

מעולה

This is an amazing property and the staff are wonderful. Fully enjoyed our stay here.

The breakfast menu was one of the best we’ve been to, lots of food ready and lots of staff. Tip - best to get there by 0800 if you arrive after 9 am we found it too busy and lots of food ran out. The pool is devine and at a nice depth of 1.4mtrs and the beach is right there. Te best part was massages on site, and a really good price. We never used the second lagoon pool, even though it had a swimbar. Our rooms were clean and large, oirs had both a bath and shower.

We stayed for 13 nights as a family of 5. Hotel was nice and in a very good location. We had a family room which I did feel was too small for 2x adults and 3x children - there was not enough space to hang all our bits up. Hotel needs a bit of decoration, you can see its getting old. Found room to be a little dirty in the toilet/shower area it needs a proper deep clean. Staff by the pool very good - found the staff around the beach bar a bit miserable. Some could do with some training. Breakfast was nice enough to choose from. We did have a lovely holiday but probably wouldn't return here.