Book Southgate hotels

The staff were very pleasant and helpful

Room was booked on line through Expedia. I booked it for my cousin who has the same last name. She was coming to Orangeville because her Mother had died the day before. When booking, it auto filled my name so I called the hotel to specifically let them know my error. The hotel (I have the name of the staff remember) said I had to change the booking with Expedia. I contacted Expedia and was on the phone for 45 min and then they dropped the call! Disgusting service! If my credit card shows a charge for the room that night I will explode and fight it.

All good

Staying for a ball tournament always a great choice. Clean room, updated bathroom. Disappointed about the lack of breakfast (they used to offer it) and the “recreation room Not being set up (pool tables not able to be used). Other than that it’s good.

Amazing breakfast. Parking was convenient and right at the property.

I called the night before to be assured that i could check in late as I would be traveling from out of the country and was told it would not be a problem. Upon arrival, there was a sign that said staff would not be there after 11pm with a number to call. I called the number about 10 times and no one picked up. I could see my room key sitting on the desk so i grabbed it at which point someone came out to greet me, the maintenance man. There was a slight language barrier which i don't fault him for it. He escorted us to the room and opened the door, a wave of heat exited which was unbearable. The room was 89°F/32°C (heated by a space heater). I advised the maintenance man that there was no way we could stay in that room. He called the manager, which was the same number that no one picked up for at the beginning and was told to switch our room. He then had to go back downstairs and get us a new room key which was a few doors down. Once in that room, the temperature was 66°F/18°C. I turned the thermostat to heat the room up and at no point did it ever let out any hot air but there was another space heater in this room. I'm assuming that the heat did not work at all on the hotel. There were also stains on the furniture in this new room. It was at this time we decided this was not the place for us. We told the maintenance man who then had to contact the manager again. For a luxury resort, i do not feel they were very luxurious. I hope this review helps anyone for future bookings.