Southern Vermont Accommodation with Pool

Great staff. Newly updated decor

Older motel not too far from the center of town. Motel is operated remotely. If I hadn't run into a resident guide, I would have had a problem getting into my room. There was a phone number on the wall in the community kitchen. I stayed in room one closest to the main road. Typical Expedia room either by the road, next to an elevator shaft or across from the indoor pool (I have snagged all three types of rooms over the years). Room was clean and the bed was comfortable. There were few outlets and the only and closest outlet to the bed was a worn-out double outlet next to the room door. The outlet was so worn out that my iPhone charger just fell out of the plug. I ended up using the outlet in the bathroom.

Historic hotel in the heart of downtown, close to everything-- restaurants, galleries, stores, train station. Great location, wonderful staff, movie theater and pub on site!

Room was clean.

The girl at the front desk was very helpful and made our stay very pleasant.

I am a family travel blogger who stays in hotels frequently with my husband and two young daughters. This was the most disappointing hotel experience we have had. We booked this stay for Mother’s Day weekend and arrived expecting a comfortable, family-friendly experience. From the moment we arrived, the property appeared noticeably run-down compared to what was advertised online. When we entered the lobby, there was a sign at the front desk stating, “Helping another customer. Be right back.” We waited approximately 15 minutes with no staff member present before leaving to take our children elsewhere and returning later. Upon returning, the front desk informed us that although I had reserved a king room with a sleeper sofa, the reservation had been entered for only two guests. I explained that we were traveling with our young kids and expected the sleeper sofa to accommodate them. Rather than offering flexibility or assistance, we were told the only option was to purchase an additional adjoining room. What made this especially frustrating was that the hotel appeared nearly empty, with very few cars in the parking lot and clearly many available rooms. As a traveling family arriving on Mother’s Day weekend, the interaction felt unnecessarily rigid and financially motivated rather than customer-focused or accommodating. We no longer felt comfortable staying at the property and chose instead to leave. Because the reservation was made through Hotels.com we were not given a refund.