Book Southern Highlands hotels

Our stay was great! We had a room with a view of the golf course, our room was clean and freshly renovated. Had everything we needed for an overnight stay. Staff from reception through to bar staff were all very polite and eager to help when needed.

The place is lovely and located in the convenient area. Hotel conditions are good. Smooth check in and out process. :)

We loved the stay. Everything was perfect.

We paid extra for a "premium ensuite room" but were very disappointed with what we got. The room was tiny and didnt even have a chair or television. We didnt even stay the night and checked out not long after checking in.

Room was fine lobby bathroom dirty

We booked an executive king room which we expected and we’re quite disappointed with the room being on level 4 which was the lowest level for this room with outlook directly into units opposite and only slither of ocean view and no views over the district so beware of this. We were advised to check when breakfast would not be busy to attend then, we got it off we got to breakfast around 7:15an and was pretty quite with heaps of tables available. Unfortunately the buffet breakfast was the icing on the cake as we found a thick dark black hair which looked like pubic hair in the mushrooms, which was very much a turn off. They took out room number and offered a free coffee which we accepted. Upon checkout we advised the front desk manager Bushra of our experience who we feel was not empathetic and said she can’t do anything as we paid through Expedia and breakfast was free as an Autumn promotion. We felt like we were being blamed rather than the hotel accepting any responsibility and apologising. She argued that the breakfast was included and we needed to ask for a better room. We had to reiterate it was not actually included and was a paid upgrade for through Expedia, after showing her the booking system she finally said she would refund the breakfast which was absolutely the least they could do and more acceptable than saying they can do nothing as we booked through Expedia which seemed like an excuse. Overall disappointing experience.