Excellent hotel, very clean, great food, nice pool, spacious rooms, for the most part, excellent staff. Massimo at the front desk was amazing, such a friendly man, recommended the best restaurant for dinner!
The shuttle was very inconvenient though, it needs to run every 30 minutes, instead of hourly and not leave early! Since you are in the mountain, it is the only to the main part of Sorrento and a cab ride will cost you $35 Euros one way!
The pool man was very unfriendly and was more concerned with cleaning than ensuring people were having a good time. He closed umbrellas while people were still using them and just made us feel uncomfortable all the time and not once during our week stay did he greet us.
Despite the issues with the shuttle and pool man, I would highly recommend this hotel. It's service and cleanliness is hard to beat. It was also nice to be away from the busy city and tourists.