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Sofia Balkan Palace

5.0 star property

Photo gallery for Sofia Balkan Palace

Front of property
Reception
Daily full breakfast (EUR 23.00 per person)
Bar (on property)
Premium bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
5 Sveta Nedelya Square, Sofia, Sofia, 1000
  • Place, Sofia Central Mineral Baths
    ‪2 min walk‬
  • Place, Church of St. George
    ‪2 min walk‬
  • Place, Alexander Nevski Cathedral
    ‪10 min walk‬
  • Airport, Sofia (SOF)
    ‪13 min drive‬

Room options

Executive King Room

7.8 out of 10
Good
(26 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Executive Twin Room

10.0 out of 10
Exceptional
(6 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

9.0 out of 10
Wonderful
(51 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite with King Bed

Junior Suite with King Bed

Junior Suite with King Bed

7.0 out of 10
Good
(6 reviews)
  • City view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite with King Bed

Premium bedding, minibar, in-room safe, desk

Executive Suite with King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

9.6 out of 10
Exceptional
(9 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

Similar properties

Front of property
Grand Hotel Sofia
Sofia City Center
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
4.6 out of 5, Wonderful, 1,000 reviews
The price is AU$235
includes taxes & fees
17 May - 18 May
Grand Hotel Sofia

About the area

Sofia

With a stay at Sofia Balkan Palace, you'll be centrally located in Sofia, steps from Church of St. George and within a 5-minute walk of Sofia Central Mineral Baths. .This luxury hotel is 0.6 mi (0.9 km) from Bulgarian Parliament and 0.7 mi (1.1 km) from Alexander Nevski Cathedral.

What's nearby

  • Sofia Central Mineral Baths - 2 min walk - 0.2 km
  • Church of St. George - 2 min walk - 0.2 km
  • Ivan Vazov National Theatre - 7 min walk - 0.6 km
  • Alexander Nevski Cathedral - 10 min walk - 0.9 km
  • Bulgarian Parliament - 12 min walk - 1.0 km

Getting around

  • Serdika Station - 2 min walk
  • Sofia Central Station - 8 min drive
  • Sofia Airport (SOF) - 18 min drive

Restaurants

  • ‪Happy Bar & Grill - ‬3 min walk
  • ‪Largo - ‬2 min walk
  • ‪Breakfast Room, Sofia Balkan Palace - ‬1 min walk
  • ‪Spaghetti Kitchen Bar - ‬4 min walk
  • ‪Burrata Italiana Center - ‬3 min walk

About this property

Sofia Balkan Palace

Sofia Balkan Palace offers 241 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 241 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including a fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Stop by the hotel's restaurant, Stardust restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Sofia? This hotel has 13563 square feet (1260 square meters) of space consisting of a conference center and 7 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Stardust restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 31 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Stardust restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Shopping centre

Family friendly

  • Baby bath
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (13,563 square foot of space)

Outdoors

  • Garden
  • In a state park
  • In the mountains
  • Outdoor furniture
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1956
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 59.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per person, per night
  • A tax is imposed by the city: EUR 1.53 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 23.00 per person
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 30 (one-way), (from 1 to 12 years old)
  • Self parking fee: EUR 31.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 59.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Balkan Hotel Sofia
Balkan Luxury Collection
Balkan Sofia
Balkan Sofia Hotel
Hotel Balkan Luxury Collection Hotel
Hotel Balkan Sofia
Sofia Balkan
Sofia Balkan Hotel
Sofia Balkan Luxury Collection
Sofia Hotel Balkan Luxury Collection Hotel
Sheraton Sofia
Sofia Sheraton
Sofia Hotel Balkan Luxury Collection Hotel Sofia
Sofia Balkan Luxury Collection Sofia
Sofia Hotel Balkan a Luxury Collection Hotel

Sofia Balkan Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 100 out of 1001 reviews
Rating 4 - Poor. 60 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Todorka

Liked: Property conditions & facilities
Dust on light fixtures
Stayed 1 night in Jan 2026

10/10 Excellent

monte, St. George

Stayed 3 nights in Oct 2025

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2026

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities
Great hotel, very well located, especially to the metro (90 seconds walk) - the only thing that let us (and overheard others), the hot food at the buffet breakfast was consistently not hot, they need to work on that. Other breakfast items were perfect, fruits, pastries etc.
Stayed 4 nights in Jan 2026

10/10 Excellent

Todorka

Staff
Stayed 1 night in Jan 2026

10/10 Excellent

Sarah

Stayed 6 nights in Jan 2026

6/10 Okay

khaled

Disliked: Cleanliness, amenities, property conditions & facilities
The room was okay, spacious and fancy But the pillow cases are teared up, found some hair in the towels, and the light and curtains control is not the best, the room didn’t had the perfect sound proof windows or doors as i can hear people in the corridor talking, also i could hear the sirens from the streets
Stayed 2 nights in Jan 2026

10/10 Excellent

anthonyE, San Antonio

Stayed 1 night in Jan 2026

10/10 Excellent

Dave

Stayed 4 nights in Jan 2026

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities
Room was amazing, very comfortable and the view was incredible. Only a few minor cons. The laundry service is very expensive, the building is on centralized air and in winter won’t allow you to go below 23*C so the room got quite warm, and the bellhops did not offer any help with the luggage on check in (only appearing after a suitcase got caught in the revolving door and I had to press the emergency stop).
Stayed 3 nights in Jan 2026

8/10 Good

vered

Travelled with family
Liked: Cleanliness, staff & service, amenities
perfect location. clean & comfortable.
Stayed 3 nights in Jan 2026

8/10 Good

Patrick, San Antonio

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing building, modern but classical rooms. We loved it
Stayed 1 night in Dec 2025

4/10 Poor

Shimon

Travelled with group
Disliked: Cleanliness, staff & service, amenities
No cleanup 3 2/4 days. No soap at soap dispenser. Smell of sewer. Bad attitude of front office. Shameful 3rd bed for the 3rd person. Lies about “do not disturb” sign.
Stayed 3 nights in Dec 2025

10/10 Excellent

anthony E., San Antonio

Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star everything!
Stayed 1 night in Nov 2025

10/10 Excellent

Orit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the Balkan Palace at Sofia very much- the location was great, staff was helpful and very nice, room was big and cofortable and the heating fllor next to the shower was a very nice surprise! Defintely will recommend on this hotel for friends and familiy
Stayed 4 nights in Nov 2025

10/10 Excellent

Geoffrey, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious well appointed, clean and comfortable. The hotel is grand and centrally located. The breakfast was outstanding,
Stayed 4 nights in Nov 2025

10/10 Excellent

Paulo

Stayed 5 nights in Nov 2025

10/10 Excellent

chi wai

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at Sofia Balkan. The hotel is conveniently located next to Serdika metro station. Most location attractions are within walking distance. The rooms are clean and modern. The shower temperature could be a bit hotter and it’s strange there’s no hair dryer in the room. Would recommend this hotel.
Stayed 3 nights in Oct 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service
Location was good
Stayed 2 nights in Oct 2025

8/10 Good

VASILY, Sofia

Stayed 1 night in Oct 2025

4/10 Poor

John, Toronto

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Shockingly bad service in every aspect. Room not cleaned, asked five times for a wine list at the restaurant, impossible to get a coffee refill at breakfast. They just weren’t interested in their guests.
Stayed 3 nights in Oct 2025

8/10 Good

Israel, Hod Hasharon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
When I check in, the bell boy was very rude
Stayed 2 nights in Oct 2025

4/10 Poor

Peter

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Beautiful building in an excellent location. The property could be five star but has zero star service. Check-in was a nightmare, staff were rude and unconcerned with guests. Room cleaning, when it happened, was shoddy. Bathroom had embedded grime. Restaurant service was appalling. Asking four times for a menu, long wait for food and beverages. Sadly disappointing.
Stayed 3 nights in Oct 2025