Book Sidi el Haj Ahmed hotels

Overall, we had a great experience at the resort and truly enjoyed our stay. The property is beautiful, relaxing, and the staff were generally warm and welcoming. One area that could use improvement is the attention given to non-alcoholic beverage service. We noticed that guests ordering wine and alcoholic drinks received much more attentive service, with waiters frequently checking on them and ensuring their glasses were never empty. However, when ordering soft drinks or other non-alcoholic beverages, there seemed to be much less attention and follow-up. We also tried the Moroccan restaurant upstairs after being told reservations needed to be made 3 days in advance. Unfortunately, the dining experience was not very memorable and the food was not what we expected. During our meal, we even saw two tables leave without eating because they were disappointed with the food. That said, the overall experience was still very enjoyable, and with a few improvements, this resort could truly be exceptional.

Overall we had a lovely stay despite some issues we faced, in summary they could be a bit more organised. From confusion at check in about a half/full board deal that was offered to us prior to arrival, (heads up they are NOT as good as they make out) and then hide the deal after so you cant refer back to it which left me feeling annoyed as it was like “have you got proof?” If not then this is the price! We had to change rooms mid stay due to an extremely bad smell in the room, They ran out of plates and food mid way through breakfast and dinner most days and the tables weren’t laid properly simple things like salt&pepper! Another example was they put a note through our door inviting us to a beach bar party on the evening and then we got there and had no where to sit as apparently you had to prebook a spot, so had one drink and left! The hotel is in a beautiful spot but they definitely could do better! The day staff around the pool were great like Brahim who couldn’t do enough for us and all the guests. A bit more attention to detail and this could be a 10/10.

Jehejej

The rooms are huge and comfortable, though they are a bit dated and need a refurb. The food was what let us down. It’s really not great and not much Option. Also not much to do near the hotel it’s secluded. Surf lessons were good but the waves aren’t great in this area.

Staff was really nice, hotel was accessible and clean. Food wasn’t great besides the Moroccan restaurant which wasn’t included in the half board. The main issue seemed to be the communication amongst the staff, we were told a lot of different things by different people, super inconsistent. This wasn’t anyone’s fault, again, staff was lovely, spa was great, but there were lots of little things, missing towels in room often, the bar not serving cocktails when more than a few people are in there, etc. Not a 5 star hotel at all but it wasn’t bad, won’t be staying here again though.

The toilet seat in my room was completely broken - both parts - making it very uncomfortable to use. A plug socket to the left of my bed was not screwed in making it very dangerous to use. Although I arrived at the property at 6.30pm there was nobody on reception that could speak English For some reason the web-form I had to complete for registration didn't work, even though I was instructed to try it 4 times. This had to be completed manually in the morning!