Family accommodation in Shellharbour

Room was clean, view was lovely. The attitude of all except two of the staff was below hospitality standard. Lack of friendliness, interest in the guest, no bend over backwards approach. I have run many hospitality venues, from restaurants to having the directorship of an island resort in the Pacific and to me the only ingredient missing from your hotel is engagement with the guest, a smile, a how are you, an interest in the person in front of them. The only person I encountered who was truly hospitable was a young male barman.

Good twin room. Clean and spacious. Window view of beach and golf course. Lucked out with car park space outside the hotel for free. Hotel does its own for $25 or in the WIN Stadium car park. You can also park on the side streets before and after 7 for free.

Great location, good amenities and friendly staff.

Very clean room. Friendly helpful staff. Good location. Rooms small but comfortable. No hairdryer or iron was our only negative.

Very nice and clean and friendly service

Check in was seem less. I was allowed to check in early.. only downside is mattress was terrible. Could feel the springs.