2/10 Terrible
Darrell
Travelled with family
2 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here numerous times and we have noticed the decline in property maintenance over the years, but have had a decent experience each time. This time was totally different. The room was absolutely filthy and lacked maintenance. There was construction going on that was not reported during booking. The shower had so much scum on the glass and floor, the shampoo bottles were completely empty, the shower door had no bolt at the top of the door I'm not sure how it has stayed on, the refrigerator was dirty and did not come to temp, the toilet rocked/leaned, outdoor chairs were missing cushions yet we paid extra for the "patio". The worst part was the reading lights on bed would hang out so my husband hit his head on it and it swung over and cracked the glass of the picture next to the bed. We immediately reported this to the desk & maintenance came to remove the picture. The gentleman that came showed lots of concern about the light placement and making sure my husband was ok. He said there wouldn't be any kind of charge for the glass. Come the next day, we asked for confirmation that there was no charge and just was told we would get a call. The assistant director of housekeeping called to inform us there would be $150 charge for the picture. She showed zero concern for the safety of guests, the condition of the room or that her employees said there was no charge yet they changed their mind. What $660 a night gets you I guess.
Darrell
Stayed 2 nights in Jan 2025