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The staff is very welcoming and the hotel is so clean. Thanks

We were looking for a family friendly hotel to relax, enjoy pool and beach time, spacious and comfortable rooms, and discover a new destination. That’s exactly what we found with Djerba and Iberostar hotel. Hotel Staff was really friendly, kids pool fun and big, large main pool, and perfect indoor pool for colder days, beautiful setting and beach, lots of sport and kids animations like mini disco every night which our 5 and 8 yo boys loved. Food was very good and varied every day with local and international dishes. I recommend this hotel. We also took the time to explore Djerba in Taxi on our own (Djerba explore and crocodile farm 5min drive away, countryside Gedalla and Djerba hood, and Thursday market at Houmt souk). The taxis drivers are all friendly and honest.

Amazing hotel, amazing staff, clean, hospitable, great access to beach, nice views, modern

Good

Excellent

Worst experience ever ruined by their receptionist Mr Maher Klaibi. I was with my friend, and I spoke with him in arabic he didn't welcome us in a proper way. I made the reservation 1h before heading there, and he tried his best to do not give to us a room beside the booking was confirmed and paid. He was mentioning that we had to pay twice, as he had a bad issue with booking through Expedia and Booking. He said also that he couldn't see that our booking went through from their system. ( generally it takes 30 min everywhere in the world, I never had an issue with last minute booking). When I told him that I will speak with customer service about paying twice and denied check in, he changed behavior and start to be nice and gentle. When the agent contacted him to clarify the situation, he been really kind to me and start to fake smile and acting as a different person. I never been discriminated in my life but here. That's a shame, the hotel wasn't bad. Exept him, everyone nice. I still don't understand the misbehaving of Mr Klaibi to us.