2/10 Terrible
DEEPIKA
Travelled with family
1 July 2025
Hotels location is nice but customer service needs a total revamp. Staff needs to be friendlier and more attentive. The phones in the room don’t work. It’s hard to get in touch with front desk or any other dept. I had to walk down to the front desk multiple times during my stay from my room to have my tasks completed (pull out car from valet, receive my DoorDash order and deliver to room etc). Additionally, the cleaning crew had 6 hrs between 9 am to 3 pm to clean our room while we were out on excursions but the room was still not cleaned. Overall, a bitter experience and I do not plan to book fairmont properties in the future.
DEEPIKA
Stayed 3 nights in Jun 2025