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Solace Hotel Santiago

4.0 star property

Photo gallery for Solace Hotel Santiago

Seasonal outdoor pool
Interior entrance
Lobby lounge
Property entrance
Poolside bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Gym
  • Room service

Explore the area

View map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Costanera Center
    ‪12 min walk‬
  • Palacio de la Moneda
    ‪5 min drive‬
  • San Cristobal Hill
    ‪6 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

9.6 out of 10
Exceptional
(29 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

9.6 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(85 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Santiago

With a stay at Solace Hotel Santiago in Santiago (Providencia), you'll be within a 5-minute drive of Clinica Santa Maria and Santiago Town Square. .This ski hotel is 2.5 mi (4 km) from National History Museum and 2.9 mi (4.6 km) from Palacio de la Moneda.

What's nearby

  • Costanera Center - 12 min walk - 1.1 km
  • Santiago Town Square - 5 min drive - 4.4 km
  • Palacio de la Moneda - 5 min drive - 4.8 km
  • San Cristobal Hill - 6 min drive - 2.3 km
  • Julio Martinez Pradanos National Stadium - 7 min drive - 5.8 km

Getting around

  • Pedro de Valdivia Station - 3 min walk
  • Parque Almagro Station - 7 min drive
  • Santiago Intl. Airport (SCL) - 17 min drive

Restaurants

  • ‪Lomit's - ‬3 min walk
  • Fuente Chilena Pedro de Valdivia
  • ‪Vapiano - ‬3 min walk
  • ‪Schopdog - ‬3 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Solace Hotel Santiago

Mountain ski retreat with restaurant and bar/lounge
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center, a seasonal outdoor pool, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Make yourself at home in one of the 108 guestrooms featuring free minibar items and espresso makers. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access is available. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
After a day on the slopes, enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a living plant wall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy local and international cuisine at Zafferano, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary manager's reception is offered each day.
Zafferano - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 for adults and USD 15 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Zafferano

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The seasonal pool will be open from November to April
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1003 reviews
Rating 8 - Good. 150 out of 1003 reviews
Rating 6 - Okay. 34 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 8 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot above a mall in the best area of town close to public transport
Stayed 2 nights in May 2025

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Rogerio Ansano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Laxy

Stayed 3 nights in Apr 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff!

The best part of my day was the staff. After a rather unpleasant experience at the airport, their kindness and hospitality were greatly appreciated. Accommodations were comfortable. The gym has an elliptical or two, along with two treadmills. Strength training is limited to a few kettle bells and a couple of dumbbells along with one weightlifting machine. A bit difficult to get training in if anyone else is in the gym. I didn’t try the food there, but the location is quiet and convenient.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Guillermo J Perez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service experience.
Stayed 8 nights in Apr 2025

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Shane Michael Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Oscar Machado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities

Hotel needs updating

The hotel needs updating. Many things in the room weren’t working or was falling apart. Location was good but the hotel didn’t meet expectations.
Stayed 4 nights in Mar 2025

8/10 Good

Alice, richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff, good service
Stayed 4 nights in Mar 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravillosa experiencia

Maravilloso! Qué encanto de hotel, moderno, organizado, las habitaciones cómodas el colchón perfecto. El bar restaurante muy lindo y delicioso con una terraza espectacular. Gimnasio v Con una vista hermosa moddrno en un cubo de vidrio 360. El servicio siempre atento. Volvería indiscutiblemente.
Stayed 3 nights in Apr 2025

10/10 Excellent

Cecilia Maria

Stayed 1 night in Apr 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

6/10 Okay

Alexandre

Liked: Cleanliness
Very recent property so fun. Nice hotel top restaurant. Owner and GM very nice. We had a misunderstanding with the staff that made us wait 5 hours for something that never came so we were disappointed. Pool was not heated so depending on when you go it is or not unable. Area around hotel not well lit. Close to a metro. So definitely a 8.5 but not 9.4
Stayed 4 nights in Apr 2025

10/10 Excellent

RaMon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms - great rooftop views
Stayed 2 nights in Mar 2025

10/10 Excellent

Lambert Marlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property in a nice and safe area. The staff are multilingual, friendly, helpful and knowledgeable. Felipe can assist with planning and arranging tours, etc., as good as any travel agent! There is a train station in walking distance, many restaurants, convenience stores, banks and other amenities. The breakfast is extensive with options for every preference. The room is comfortable.
Stayed 6 nights in Mar 2025

4/10 Poor

Setareh

Travelled with group
Disliked: Staff & service

Not a 4-star and poor management!

Awful customer service, poor AC so the rooms are always hot, low security. We were unable to sleep well since our room never got below 25°C, we made the hotel aware on the first date after which they confirmed a technician had worked on our unit. 2nd night was still the same so we called reception, after being told nothing could be done they eventually agreed to move us to a different room. At midnight we had to pack and change rooms. Worst part is they issued us keys to a room that was already occupied! We walked in on people sleeping!! They were scared, we were startled, overall a terrible experience. We were finally put in a different room which also never got below 25°C!!! This hotel is not a 4 star hotel as advertized, it's dated, breakfast is the same mix of cheeses and meats and pastries every day. This is more like a 3 star hotel with poor management.
Stayed 4 nights in Mar 2025