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Solace Hotel Santiago

4.0 star property

Photo gallery for Solace Hotel Santiago

Seasonal outdoor pool
Property entrance
Interior entrance
Lobby lounge
Poolside bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Costanera Center
    ‪12 min walk‬
  • Palacio de la Moneda
    ‪5 min drive‬
  • San Cristobal Hill
    ‪6 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

9.8 out of 10
Exceptional
(28 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(82 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Novotel Santiago Providencia

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.6 out of 5, Wonderful, (841)
The price is AU$316
for 1 room
9 July - 10 July
Novotel Santiago Providencia

About the area

Santiago

With a stay at Solace Hotel Santiago in Santiago (Providencia), you'll be within a 5-minute drive of Clinica Santa Maria and Santiago Town Square. .This ski hotel is 2.5 mi (4 km) from National History Museum and 2.9 mi (4.6 km) from Palacio de la Moneda.

What's nearby

  • Costanera Center - 12 min walk - 1.1 km
  • Santiago Town Square - 5 min drive - 4.4 km
  • Palacio de la Moneda - 5 min drive - 4.8 km
  • San Cristobal Hill - 6 min drive - 2.3 km
  • Julio Martinez Pradanos National Stadium - 7 min drive - 5.8 km

Getting around

  • Pedro de Valdivia Station - 3 min walk
  • Parque Almagro Station - 7 min drive
  • Santiago Intl. Airport (SCL) - 17 min drive

Restaurants

  • ‪Lomit's - ‬3 min walk
  • ‪Fuente Chilena Pedro de Valdivia - ‬5 min walk
  • ‪Vapiano - ‬3 min walk
  • ‪Schopdog - ‬3 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Solace Hotel Santiago

Mountain ski retreat with restaurant and bar/lounge
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center, a seasonal outdoor pool, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Make yourself at home in one of the 108 guestrooms featuring free minibar items and espresso makers. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access is available. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
After a day on the slopes, enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a living plant wall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy local and international cuisine at Zafferano, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary manager's reception is offered each day.
Zafferano - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 for adults and USD 15 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Zafferano

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The seasonal pool will be open from November to April
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 785 out of 1000 reviews
Rating 8 - Good. 153 out of 1000 reviews
Rating 6 - Okay. 35 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good hotel and reasonably priced.
Stayed 4 nights in Mar 2025

8/10 Good

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice looking hotel. The reception are really nice. We were given room 401, view onto a building and like a generator. Fine for us as we were not spending much time at the hotel. Good transport options for exploring Santiago and the front desk were able to provide helpful directions. There are many positives but I was disappointed by the 24hr pool which isn’t heated. I would have liked to have an evening swim. Though there is a gym there wasn’t really a shower so not ideal if you go after check out.
Stayed 1 night in Mar 2025

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the rooftop restaurant, food was delicious too
Stayed 2 nights in Mar 2025

10/10 Excellent

Vincent

Stayed 3 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Nice hotel….a little update would be nice….construction going on around it.
Stayed 1 night in Mar 2025

10/10 Excellent

Josef, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice
Stayed 2 nights in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Vitor Veloso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel in great location

We spent 2 nights pre-cruise here at Solace Hotel. We arrived very early morning after an overnight plane trip and was given the option to pay a discounted rate to have access to our room and the breakfast buffet. This really helped us recharge after a meal and a short nap to enable us to take advantage of the first day in the great city. The room is well equipped with bottled water replenished daily in the refridgerator and the bed was very comfortable. The elevator worked well, getting us quickly to our 8th floor room. The only problem with the room was the shower floor was quite slippery so we ended up putting a towel inside the shower pan to prevent any slipping injuries. We loved this very modern hotel, especially the roof-top bar. It is on a quiet street that was walkable to the Cerro San Cristobal. All the front desk personnel were wonderful with great suggestions. The breakfast buffet was very good and tables were fairly plentiful and cleaned quickly. The even offered to make me one of the best Eggs Benedicts I have ever had! If we ever have to chance to be in Santiago again, we will definitely stay at Solace Hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely rooftop pool and restaurant, delicious breakfast and a quiet, clean and comfortable room. I will stay at the Solace Hotel again when I am next in Santiago.
Stayed 5 nights in Mar 2025

10/10 Excellent

Darlene

An exceptional home away from home!

We couldn’t have picked a better hotel than the Solace!!! Felipe and Kevin were at the front desk when we checked in.. Both of them were so helpful, and were amazingly accommodating! It was early morning.. They gave us our room and complimentary breakfast, which was totally unexpected! We hadn’t slept for well over 24 hours and just to get in a room to plug in our cell phones was greatly appreciated! After an entire day of touring Santiago with the guide, we came back to the room. It was a quiet and peaceful place to call home. We went to the rooftop bar for drinks and snacks, which was lovely. The servers there were also wonderful, especially Anderson. Nobody was swimming, but the pool looked really inviting. Breakfast had a lot of variety and there was availability of all the types of coffees and cappuccinos 24/7! There was ample water in the fridge in our room +2 cans of complementary sodas plus Lavazzo coffee plus the coffee machine in our room. We did not use it because there was ample coffee downstairs. Our room was spacious., quiet and the view was beautiful. I was sorry we couldn’t stay longer. However, we will return.
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown near a lot of dining options. Great breakfast with friendly staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Chowdhury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Santiago

Excellent stay, everything was top notch, especially the service, breakfast, location, and amenities
Stayed 3 nights in Feb 2025

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient area, we walked around in the evenings for dinner and felt very safe. Beautiful views from the rooftop bar and restaurant. Pool could have been cleaner, it was slightly cloudy.
Stayed 5 nights in Feb 2025

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Location few steps from metro station, quiet neighborhood, close to shopping malls, restaurants and staff. Water in the rooms, soft drinks including sugar free very convenient. Breakfast was included but not impressive, few fruit selection, bread was not fresh but overall experience was very good. Top terrace, dining and pool were also great.
Stayed 5 nights in Feb 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très belle surprise

Excellent hotel très bien situé. Le service est impecable. Les chambres spacieuses neuves encore mieux que sur les photos. Salle de bain spacieuse et moderne. Et le meilleur" le profesionalisme et la gentillese de tout le personnel de l'Hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

ian, niagara on the lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Nice modern hotel in the city centre
Stayed 1 night in Feb 2025

10/10 Excellent

moacyr luiz da silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Liked: Amenities
I felt the staff went over and above to assist me and some of the things I requested. They were excellent. I would definitely stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional hotel experience. Thank you Kevin for your wonderful guidance in tours and restaurants. Kevin went above and beyond to insure we had a wonderful stay in Santiago. All the staff were polite and always on hand to attend to every need and detail.
Stayed 2 nights in Feb 2025

10/10 Excellent

LUIS ENRIQUE

Travelled with group
Liked: Property conditions & facilities
Excelente ubicación. Buen desayuno. Buen servicio. El barrio excelente y una estación del metro en la esquina, excelente opción.
Stayed 3 nights in Feb 2025

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WOW

The view is spectacular! I loved everything about this hotel would definitely stay again and recommend! ♥️
Stayed 2 nights in Feb 2025

10/10 Excellent

Timothy

Stayed 4 nights in Feb 2025