Book Santa Rosa hotels

I'll never stay there again, For example, even though I had entered my address & other info online beforehand, however, I was made to write it all down again by hand at check-in, they also took a photo of my passport, I question how they manage personal info, ... ? There was no water bottle, & not even a cup, in the room, I ordered breakfast for 8 AM when I checked in but it arrived at 9 AM, ...

I had a flight cancellation that affected my stay at this property. Expedia contacted the property and ask them if they could modify my dates for future visit they declined..

Excellent

The room is so dirty, the pool is so disgusting. The environment is so dirty 👎👎👎👎

Do not stay at this property. The photos are outdated and very misleading. Upon arrival, the building looked abandoned and unsettling. The room we were initially assigned was not safe or suitable for sleeping—there were many mosquitoes, and the bathroom was unsanitary. We requested a room transfer and were asked to pay additional money. Even after transferring, the new room still had mosquitoes. Both my child and I ended up with numerous mosquito bites. The staff also required a deposit to receive the room key, but this deposit was never returned at checkout. The staff claimed there was a PHP 400 rate difference but did not provide any receipt. We were two adults and one child, yet we were only provided with one old towel and a blanket that was extremely thin and almost torn. The lack of basic amenities was unacceptable. Because the booking was non-refundable and we had nowhere else to go at the time, we had no choice but to stay. The experience was extremely stressful and unpleasant for my family. Additionally, the property is located near a main road, and traffic noise can be clearly heard inside the room. This was a terrible experience overall, and I strongly believe this property should not be listed on your booking platform.

We had a very pleasant stay at the hotel. The room was modern, malinis, and well-maintained, which made our stay very comfortable. The poolside area had very relaxing ambiance, a very quiet place perfect for unwinding after a long day. Nag-enjoy ang anak ko sa pool, which made our stay even more memorable. Mababait ang staff, accommodating, and always ready to assist. The hotel's location is also great, malapit sa grocery and mga kainan. Overall, it was a great experience and we would definitely consider staying here again.