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I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee (100000 COP) because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.

Clean room! Great Staff! The best and cheapest Laundry service, but Breakfast was too bland, very the same. Not much protein (No bacon). good Fruits though! But the staff at breakfast and everywhere was phenomenal.

Breakfast was good lot to choose, good transportation and lots of restaurants

Toilet didn’t flush easily. Taps were shaky. Top floor Restaurant food was not good. Hotel has seen better days. Spa towels were ripped. And the spa doesn’t have robes for any size other than small. Really disappointing.

nice

Fue una experiencia muy buena