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Hotel Riu Madeira - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Madeira - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Reception
Exterior
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • Parking available
  • 24/7 front desk

Explore the area

View map
Praia dos Reis Magos, Santa Cruz, 9125-024
  • Reis Magos Beach
    ‪3 min walk‬
  • Madeira Botanical Garden
    ‪7 min drive‬
  • Funchal Farmers Market
    ‪9 min drive‬
  • Funchal (FNC-Cristiano Ronaldo)
    ‪8 min drive‬

Room options

View all photos for Single Room, Balcony

Single Room, Balcony | View from room

Single Room, Balcony

  • 25 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | View from room

Double Room, Balcony, Partial Sea View

10.0 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Junior Suite, Balcony

In-room safe, free cots/infant beds, free WiFi, bed sheets

Junior Suite, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Double Room, Balcony, Sea View

View from room

Double Room, Balcony, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room, Balcony

View from room

Standard Double Room, Balcony

8.8 out of 10
Excellent
(10 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

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4.4 out of 5, Excellent, (109)
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About the area

Santa Cruz

With a stay at Hotel Riu Madeira - All Inclusive in Santa Cruz, you'll be next to a golf course, within a 15-minute drive of CR7 Museum and Reis Magos Beach. .This all-inclusive hotel is 1.1 mi (1.8 km) from Ponta da Oliveira and 2 mi (3.2 km) from Garajau Cable Car.

What's nearby

  • Reis Magos Beach - 3 min walk - 0.3 km
  • Ponta da Oliveira - 10 min walk - 0.9 km
  • Palmeiras Beach - 5 min drive - 6.1 km
  • Madeira Botanical Garden - 7 min drive - 8.3 km
  • Funchal Farmers Market - 9 min drive - 9.1 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 14 min drive

Restaurants

  • ‪Praia dos Reis Magos - ‬5 min walk
  • ‪La Carbonara Garajau - ‬12 min walk
  • ‪Restaurante Churrascaria O Saúl - ‬20 min walk
  • ‪Laranjinha - ‬3 min walk
  • ‪Residencial Klenks Café - ‬17 min walk

About this property

Hotel Riu Madeira - All Inclusive

Beach location and 2 outdoor pools
Hotel Riu Madeira - All Inclusive offers 327 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include showers. This Santa Cruz hotel provides complimentary wireless Internet access. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Atlantic Relax. Services include massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 327 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a reception hall. Guests can catch a ride on the complimentary shuttle, which operates within 13 kilometers.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Main restaurant, one of the hotel's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Main restaurant - Onsite restaurant.
Kulinarium - Onsite fine-dining restaurant. Reservations are required. Open select days.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included

Land activities

Fitness facilities
Spa facilities
Limited spa services

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 13 kilometres
  • Uncovered parking on site (EUR 8 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • 4 bars/lounges

Restaurants on site

  • Kulinarium
  • Main restaurant

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Tennis

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • Free cot
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Renovated entire property - January 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: EUR 8 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Madeira Riu Palace
Hotel Palace Madeira
Hotel Riu Madeira
Hotel Riu Palace Madeira All Inclusive Canico
Hotel Riu Palace Madeira Canico
Madeira Riu Hotel
Riu Hotel Palace Madeira
Riu Palace Madeira
Riu Palace Madeira Canico
Riu Palace Madeira Hotel
Hotel Riu Palace Madeira All Inclusive
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
All-inclusive property Hotel Riu Palace Madeira - All Inclusive
Hotel Riu Palace Madeira - All Inclusive Canico
Hotel Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira
Riu Madeira Inclusive Canico

Hotel Riu Madeira - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 157 out of 230 reviews
Rating 8 - Good. 58 out of 230 reviews
Rating 6 - Okay. 6 out of 230 reviews
Rating 4 - Poor. 6 out of 230 reviews
Rating 2 - Terrible. 3 out of 230 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hunter Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! Friendly staff, good food, proper drinks, clean room, everything. The only downside is that you cannot get drinks that are not on their menu, but that's okay they have a variety of options that were wonderful.
Stayed 9 nights in Apr 2025

8/10 Good

Tyler

Stayed 8 nights in Apr 2025

6/10 Okay

Marcos Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a regular resort. Nothing special
Stayed 6 nights in Apr 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Arne

Stayed 7 nights in Apr 2025

2/10 Terrible

Shankar

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our 25th wedding anniversary at RIU Madeira was a huge disappointment. The hotel completely lacks staff service—finding anyone to help was nearly impossible. No decent shows or entertainment at night left the atmosphere dull and lifeless. As vegetarians, we struggled to find anything to eat. Almost every dish had meat or fish, and there were zero real vegetarian options. The menu never changes, and the ice cream has the same boring three flavors daily. The chef or manager did not bother to make any effort to prepare a single dish for us!  There’s no jacuzzi! The pool hours are ridiculous: it is only open from 10 to 5, and there are no lifeguards on duty. The sauna and steam bath are also only open during those hours, so if you want to relax after a day out, forget it—everything is closed.  The staff didn’t bother to do anything special for our anniversary, which made us feel ignored and unvalued. Overall, there was no service, nothing memorable, and absolutely nothing to celebrate. I wouldn’t recommend RIU Madeira to anyone, and I certainly won’t be coming back.
Stayed 5 nights in Apr 2025

10/10 Excellent

Antonio Beltran

Stayed 8 nights in Apr 2025

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, property conditions & facilities
We like everything
Stayed 9 nights in Apr 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Michela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Very clean and nice staff. Drinks at the bar were good and the food was okay. The buffet got old after the week. There was entertainment at night. I really enjoyed the stay and would stay here again.
Stayed 5 nights in Mar 2025

10/10 Excellent

ALISON YUANZHI WU

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view.
Stayed 4 nights in Feb 2025

10/10 Excellent

ALEXANDRE, Ribeira Brava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With many years travel this hotel are absolutely amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 2 nights in Jan 2025

10/10 Excellent

Meeny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would come back to this hotel!

We booked here very last minute for a 4 night stay in January. We've previously stayed at Hotel Riu in Gran Canaria so wanted to use them again. It was very good value for money and breakfast, lunch, dinner and drinks were included. I liked the fact that you could get drinks at any time so tea, coffee etc. was in abundance. The food is similar to other Riu hotel and you just have to find the "specials" for the day, e.g. fish. Staff were friendly and helped us book an excursion to see the island. Due to the time we went, there were only a few children there. Rooms were very spacious and the shower pressure was very good. The set up of the bathroom meant that water didn't go everywhere when showering. As the Sun hit the room we were in everyday, it did get hot and the air con never seemed like it could get the room cold enough. Luckily, there was also a ceiling fan.
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Clarence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with excellent service. Many food options but quality could be better.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sarah Jane McRoberts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful updated property with very friendly and helpful staff
Stayed 6 nights in Dec 2024

2/10 Terrible

Daniel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Be careful with this hotel

When I booked the room they gave me a discount of 35%. When i checked in they treated me like I did the booking wrong to get a cheaper price. And when I showed them my reservation and the receipt. They told me that wasn’t enough. So they forced me to pay 1280 Euros extra from what I already payed for me and my 12 year old daughter or else they would throw me out of the hotel. This is a criminal behavior. First lure you to the hotel with a discount and then when you arrive the discount doesn’t appeal. I have never been so humiliated and fooled, I never thought a big company like Riu would do this. They totally scammed me. And tried to blame me all the time that it was my fault though I showed them my booking and papers they just said they didn’t care about that. I have to pay 1280 euros extra or me and my 12 year old daughter would be thrown out.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some wait staff very rude, no shops inside hotel, all-inclusive restaurant nothing special in taste and similar items for all meals every day! The women cleaned our room were extremely nice and did a wonderful job!
Stayed 7 nights in Dec 2024

10/10 Excellent

Karamjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with helpful staff. Good food choices.
Stayed 2 nights in Dec 2024

10/10 Excellent

Shatima Jasmine

Stayed 7 nights in Sep 2024

4/10 Poor

karen

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Charisma

Stayed 5 nights in Nov 2024

8/10 Good

Sulma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 5 nights in Nov 2024

8/10 Good

Evgueni, Stouffille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024