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The hotel staff are very friendly and helpful. The hotel has the best SPA facilities and inside outside swimming pool. Located in a historical park. Room are large and comfortable. Breakfast was superb and many variety

The hotel itself is an amazing place, everything is clean and well attended. The only problem I found, and it is more or a country issue, is that all the staff are addicted to their mobile phones and in general there was a lack of customer service.

There is a Biiiiig room for improvement - area is lovely just requires more

This review is specifically for the “penthouse” suite with the private bathroom. We were very disappointed to arrive to find the bathroom filthy and clearly used and not cleaned. I’m assuming one of the guests from the downstairs rooms with the shared bathrooms had found it and been using it, but the management really should have checked before we arrived. We bought cleaning wipes at the market and cleaned the bathroom as best we could. Also the mattress was so old and worn out that you could see the springs through the sheet. We layered two duvets under the sheet to even be able to sleep on it. Their dogs barked nonstop for hours, from the time we arrived til late into the night. Breakfast was good and the room was huge. It’s a shame because the place has a lot of potential and could be really nice, but is just very poorly managed. Certainly not worth the $100/night price tag. Perhaps fine if you’re paying $18 for the rooms downstairs with the shared bathroom.

Honestly, the place was beautiful. But whay truly made our experience memorable was the wonderful staff that welcomed us warmly and treated us with so much kindness. Also a big plus are the dogs Fran and Chardonnay. Georgians truly are so kind!

We had a wonderful stay at the hotel is beautiful and brand new. The only problem we had is the restaurant that took very long time to get our food and I mean two hours long.