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The staff were young & not trained in customer service! I asked for help with my luggage & the young man who kept me waiting Is seen at the bar- free. He could have helped me straight away cos the porterage took 2 minutes, he knew that but kept me waiting regardless. The hot water was only tepid both in the vanity & shower. It was a cool night so I didn’t appreciate a cool shower. The toilet cistern didn’t work & kept running. I reported these things so future users weren’t inconvenienced. But they seemed to not take this on board. Even though they understood English

Honestly, the place was beautiful. But whay truly made our experience memorable was the wonderful staff that welcomed us warmly and treated us with so much kindness. Also a big plus are the dogs Fran and Chardonnay. Georgians truly are so kind!

Great hotel. Fabulous facility that is well maintained. Great pool and facilities. Food was excellent.

It's a nice hotel from afar but it's clearly aimed at a client from a certain large cross continental country. Certain things just felt a of a let down and bluntly we wouldn't go again. Our room was nice enough with a big TV and overall good size but the curtains didn't pull fully round so you had light every morning and the cleaner seeing me naked when cleaning the windows in the early hours which was ok but my wife was less than happy. Breakfast was a sh**show of who can fill up their plates highest and then....leave half of it for the cleaners, this meant food was running out constantly and there was huge queues for basically anything. Really unpleasant experience. The pool was like many resorts fighting for deckchairs to then have crap drinks ten times the price of anywhere in the country. The gym was a state with cracked flooring meaning for me who was bearfoot or flip flops as you do at a resort meant sharp bits of tile jamming in my feet. Most equipment felt like it was about to break and I actually had to fix the main cable machine as it broke while I used it. Leaving and returning to the hotel is like your being grilled for a prison, I just don't think people leave this hotel while staying here as the security staff seemed pi**ed off that we had gone and come back. I was trying to think of a witty line like a gold plated turd for this place but it's nicer than that....it's a 6/10 and that's really it.

We had a wonderful stay at the hotel is beautiful and brand new. The only problem we had is the restaurant that took very long time to get our food and I mean two hours long.