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Sheraton San Diego Resort

4.0 star property

Photo gallery for Sheraton San Diego Resort

Room, 1 King Bed with Sofa bed, Marina View | View from room
Property video
3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Meeting facility
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service

Explore the area

View map
1380 Harbor Island Dr, San Diego, CA, 92101
  • Place, San Diego Bay
    ‪1 min walk‬
  • Place, San Diego County Regional Airport Authority
    ‪8 min walk‬
  • Place, Marine Corps Recruit Depot
    ‪4 min drive‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪7 min walk‬

Room options

View all photos for Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Balcony, Tower

8.0 out of 10
Very good
(76 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Tower (Marina Tower Newly Renovated)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds, Tower (Marina Tower Newly Renovated)

10.0 out of 10
Exceptional
(16 reviews)
  • 37 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

  • 47 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Marina View

Room, 1 King Bed with Sofa bed, Marina View

Room, 1 King Bed with Sofa bed, Marina View

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom, Lanai, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 1 Bedroom, Lanai, Tower

  • 45 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed with Sofa bed, Balcony

  • 56 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Bedroom, Balcony, Bay View

Executive Room, 1 Bedroom, Balcony, Bay View | View from room

Executive Room, 1 Bedroom, Balcony, Bay View

  • 64 sq m
  • Marina view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Balcony, Tower

8.2 out of 10
Very good
(76 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Balcony, Tower

8.6 out of 10
Excellent
(103 reviews)
  • 37 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Balcony, Tower

8.4 out of 10
Very good
(61 reviews)
  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Marina Tower Newly Renovated)

Deluxe Room, 1 King Bed (Marina Tower Newly Renovated)

Deluxe Room, 1 King Bed (Marina Tower Newly Renovated)

9.2 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Tower

Room, 2 Queen Beds, Lanai, Tower

Room, 2 Queen Beds, Lanai, Tower

7.4 out of 10
Good
(21 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lanai, Tower

View from room

Room, 1 King Bed, Lanai, Tower

8.6 out of 10
Excellent
(14 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Tower

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds, Tower

9.4 out of 10
Exceptional
(9 reviews)
  • 28 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Tower

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Tower

8.0 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 47 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Hearing Accessible)

7.0 out of 10
Good
(7 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lanai (Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Lanai (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Tower (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Tower (Mobility Accessible, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

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About the area

San Diego

A stay at Sheraton San Diego Resort places you in the heart of San Diego, just a 4-minute walk from Naval Base Coronado and within a 5-minute drive of Port of San Diego. .This hotel is 3.2 mi (5.1 km) from San Diego Convention Center and 3.6 mi (5.8 km) from Petco Park.

What's nearby

  • San Diego Bay - 1 min walk - 0.0 km
  • Spanish Landing Park - 3 min walk - 0.3 km
  • San Diego County Regional Airport Authority - 8 min walk - 0.8 km
  • Waterfront Park - 3 min drive - 3.4 km
  • Marine Corps Recruit Depot - 4 min drive - 4.9 km

Getting around

  • County Center - Little Italy Station - 3 min drive
  • San Diego Santa Fe Depot - 14 min drive
  • San Diego Intl. Airport (SAN) - 1 min drive

Restaurants

  • ‪Novecientos Grados By Tony Hawk - ‬10 min walk
  • ‪Ketch Grill & Taps - ‬16 min walk
  • ‪Better Buzz - ‬13 min walk
  • ‪Prado at the Airport - ‬2 min drive
  • ‪Pacifica Breeze Cafe - ‬16 min walk

About this property

Sheraton San Diego Resort

Bayside hotel with 5 restaurants and 3 outdoor pools
Sheraton San Diego Resort offers 1064 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This San Diego hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 1064 guestrooms featuring LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Dip into one of the 3 outdoor swimming pools or 2 hot tubs and enjoy other recreational amenities, which include a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Mexican cuisine at Rumorosa, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in San Diego? This hotel has 132367 square feet (12297 square meters) of space consisting of a conference center and 64 meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Rumorosa - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Strada Italian Market - This coffee shop specializes in Italian cuisine. Open daily.
Brewery X - Overlooking the pool, this pub serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sunglow - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Shorelight - This café specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 5:00 AM to midnight
  • Uncovered parking on site (USD 55 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 67 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25 to 50 for adults and USD 15 to 30 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brewery X
  • Rumorosa
  • Shorelight
  • Strada Italian Market
  • Sunglow

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Boat
  • Boat tours
  • Kayaking
  • Motor boating
  • Personal motorised watercraft
  • Sailing
  • TV in common areas
  • Water sports equipment

Family friendly

  • 3 outdoor pools
  • Fenced pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 64 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (132,367 square foot of space)

Outdoors

  • Beach towels
  • Firepit
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (84 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (84 centimetre wide)

More

  • 12 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee for check-in between 11:30 AM and 7:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 36 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25 to 50 for adults, and USD 15 to 30 for children
  • Uncovered self parking fee: USD 55 per night (in/out privileges)
  • Uncovered valet parking fee: USD 67 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 7:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton San Diego
San Diego Hotel Sheraton
San Diego Sheraton
San Diego Sheraton Hotel
Sheraton Hotel San Diego
Sheraton San Diego
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina
The Sheraton San Diego Hotel And Marina
Sheraton San Diego Hotel

Sheraton San Diego Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1791 out of 3172 reviews
Rating 8 - Good. 591 out of 3172 reviews
Rating 6 - Okay. 323 out of 3172 reviews
Rating 4 - Poor. 236 out of 3172 reviews
Rating 2 - Terrible. 231 out of 3172 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Samantha

Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Amenities
Beautiful place with a lot to do Sonia at the front desk was awesome
Stayed 7 nights in Aug 2025

8/10 Good

Dina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Bobbie

Great property
Stayed 4 nights in Aug 2025

10/10 Excellent

lori

Stayed 3 nights in Aug 2025

10/10 Excellent

Yelda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful interaction at check in, there was a mix up for my brothers reservation and although they were fully booked, the gentleman went above and beyond and found him a room from their maintenance inventory, got it ready and it was a wonderful experience overall- he really cared!
Stayed 2 nights in Aug 2025

10/10 Excellent

Abdulrhman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Jan M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great upon check-in. I was talking to the young man at the front desk telling him that a friend of mine was coming to visit me for about a half hour and the only place she could park was in the parking lot, which was $20 an hour. He said don’t tell anybody but I’ll give you a pass key so she can go in. Ultimately I ended up getting charged $35 for that. Had I known that that’s what his intentions were. I would’ve never taken the card and I would’ve had her park across the street. I don’t really want to list his name because I don’t wanna get him in trouble.
Stayed 1 night in Aug 2025

10/10 Excellent

Star

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Elvira

Stayed 2 nights in Aug 2025

10/10 Excellent

Sylvie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jazmin

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of my top 3 stays in San Diego now especially being right by the marina. Beautiful views especially this time around in summer. A variety of activities to join around the resort. The pools for any crowd being they have an adult pool more relaxed and layed back. Then they have the other pool for the families with cabanas to reserve for your family. Very nice area right by the airport. Only thing I would say needs a little more work would be the A/C especially for hot days such as this past weekend we struggled keeping our room fresh and cold. We did keep the balcony door closed at all times but the circulation of the air just was not fast enough for my liking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

LaSonya

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I am a frequent traveler. I must say, this was the worse experience ever! I spent most of my time at the front desk disputing additional charges applied to my card, without my consent. I had to go from a Sr. Operational Mngr down to a front Office Mngr before the problem was resolved. Between 2 rooms, we were given $175 room credit, which we were initially unable to use because they wanted us to put the cards back on file that they took an additional $200 from, without consent .The issue was deemed a glitch in the system, which was totally NOT TRUE. This was intentional because it was a debit card, instead of a cc. Beware of an additional $50 per day charge to park your car/rental. Make sure you have a credit card for resort fees, parking, etc, so the system doesn’t glitch and you’re charged an additional $200. Communication between staff and customer was horrible. No one was on the same page. We were told $30 per day for parking, then $50, then $55. Staff needs more training, customer service etiquette and transparency. Although I was specifically told by the Sr. Operational Mngr to ask for him if there were any other problems. When I had to return to the front desk the very next day, he was there, but told the front desk staff to inform me that he was tied up. Finally, the Front Office Mngr stepped in at the end and cleaned up the mess. I’m very disappointed! I will NEVER step foot in another Sheraton because of this experience.
Stayed 4 nights in Aug 2025

6/10 Okay

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The updated Marina tower lobby and our room were nice. However, when we booked the room via hotes.com, the description was not clear. It stated bay view, but it was partial bay view across the road over the parking lot. We asked for the room change but they were booked for the first night. We got moved on the next day and received complementary $50 room credit. If not for that, our stay would have been pleasant. Perhaps description of the room to be updated as partial bay view.
Stayed 3 nights in Aug 2025

10/10 Excellent

sriram

Stayed 4 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 1 night in Aug 2025

10/10 Excellent

James J

Stayed 3 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Aug 2025

8/10 Good

VENKATESW, Edgewater

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent in helping guests.
Stayed 1 night in Aug 2025

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Super clean
Stayed 1 night in Aug 2025

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff, out pool everything is good
Stayed 2 nights in Aug 2025

10/10 Excellent

Topacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m delighted with this hotel. Its room, view, and cleaning facilities are excellent.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service!
Stayed 1 night in Aug 2025

4/10 Poor

Blake

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Dated, tired room interior. Cheap formica-type counter top in the bathroom. Poor lighting. We didn't get the room we booked because they sold out, after we had already reserved our room. That alone was a rip off! Super noisy guests. SHERATON lost a valued customer - permanently.
Stayed 2 nights in Aug 2025