All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.4/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Rating 10 - Excellent. 494 out of 1005 reviews
10 - Excellent
494
Rating 8 - Good. 263 out of 1005 reviews
8 - Good
263
Rating 6 - Okay. 121 out of 1005 reviews
6 - Okay
121
Rating 4 - Poor. 62 out of 1005 reviews
4 - Poor
62
Rating 2 - Terrible. 65 out of 1005 reviews
2 - Terrible
65
Reviews
8/10 Good
Jose Ernesto, San Pedro Garza García
Travelled with partner
11 Aug 2025
Liked: Cleanliness, staff & service
The problem is the bathroom: no hand soap, not available in a dispenser neither a bar, you need to take it from the dispenser inside the shower.
The other fail: the faucet, is too small or wrong placed: you ended up or spilling around the water or hitting the nuckles against the sink.
The bathrooms at the pool area were not clean.
Also mosquitos and leaves inside the pool. People were smoking and cooking outside and it was nit properly clean the next day when we went back to the pool area
Front desk needs training. had a hard time at check inn. Lady was busy would just look at his computer for at least 10 minutes before he helped me. Check out I left early had open voucher for an extra day. Front desk told me he did not know how to close voucher. He would email me receipt when the other employee showed up. Never got the email.
This is one of my favorite hotels to stay when I travel through Saltillo. Always so comfortable and friendly customer service. I have stayed here many times and it never disappoints.