All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.0/10
Cleanliness
8.4/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Rating 10 - Excellent. 66 out of 122 reviews
10 - Excellent
66
Rating 8 - Good. 36 out of 122 reviews
8 - Good
36
Rating 6 - Okay. 13 out of 122 reviews
6 - Okay
13
Rating 4 - Poor. 3 out of 122 reviews
4 - Poor
3
Rating 2 - Terrible. 4 out of 122 reviews
2 - Terrible
4
Reviews
6/10 Okay
Andres
Travelled with family
30 Oct 2024
Liked: Cleanliness, amenities
Very nice overall, but service could have been better. Was generally not pleased.
Best Mountain Resort in Mexico. Needs better staff
We went as a family getaway for 2 days. Monterreal is always very nice and it's the most comfortable place you'll find in the mountains of Arteaga. No complains about the quality of the facilities, food or activities; everything has a premium charge and nothing is included, which could be a bit expensive. The worst part was that Check-in is posted at 3PM (which I believe is very late for a place like this) but our room wasn't ready until ~5PM! Then the next day we had people looking for us at the Golf course to "push" us out exactly at 12 PM on the spot... this is incoherent. But we had a great time and will definitely come back.
We went to Monterreal in a family trip and everybody had fun, they have good activities for kids but they are a little expensive. The cabanas are nice and quiet
Nice hotel with lot of things to do. Bed is very uncomfortable and Saturday Disco Night is very noisy. I did not expect to have this type of noisy night in a place like this where you want to rest and enjoy nature.
Lovely place in a fantastic landscape. The only problem due to a furios wind: The light went out and all sort of problems arrived (no hot water and very limited view in the room), except for the fireplace).
La propiedad y la experiencia es buena, la gente del staff, camaristas, y meseros, excelente, las recepcionistas son un poco corta tes y poco de ayuda, no son groseras, solo no son muy comunicativas.. en general todo muy bien, solo ese detalle de no ser de mucha ayuda ya que te dicen que checaran, pero no le dan seguimiento
La cabaña estaba muy bonita, Pero no cumplia con lo que había reservado, no tenía más camas Queen solo matrimoniales. Recomiendo ir con camioneta y tener cuidado ya que los caminos hacia las cabañas no son muy buenos, y hay muchos desniveles, rosaba en carro constantemente y son daños en los que no se hacen responsables. Las atracciones algo caro para lo que ofrecen
Hugo
Stayed 2 nights in Mar 2025
6/10 Okay
Leticia
2 Mar 2025
Está lindo el lugar por la naturaleza, sin embargo no es congruente el precio a lo que ofrecen, el trato no es amable, pareciera que hacen un favor y es un servicio.
La actividades son excesivas en precio para lo que son.