Residence Inn by Marriott Salt Lake City Cottonwood Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 348 out of 569 reviews
10 - Excellent
348
Rating 8 - Good. 149 out of 569 reviews
8 - Good
149
Rating 6 - Okay. 31 out of 569 reviews
6 - Okay
31
Rating 4 - Poor. 27 out of 569 reviews
4 - Poor
27
Rating 2 - Terrible. 14 out of 569 reviews
2 - Terrible
14
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Amanda
Travelled with family and small children, Travelled with partner
For our first night, we called at about 4 pm to say we were arriving late; they said no problem. When we arrived our 2 bedroom was given away and they split up my family into 2 separate rooms: 1 studio and 1 one-bdrm. The next day, our room wasn't ready until later in the afternoon so we repacked up our things and loaded up our car until our appropriately booked 2 bdrm was available. When it finally was, upon our first entry into the bathroom, there were noticeable pubic hairs on the floor and in the tub/shower. It just felt dirty. No compensation for any of it. 2 people offered "points", but neither followed through to actually issue/credit/provide anything at all.
We booked a 2 bedroom. We knew we were going to arrive late so we called to let them know. Upon arrival, they said our reserved room was given away. My family was split up. We had to check out the next day and wait for our 2 bedroom to be available and cleaned before we can check back in. Very inconvenient.
The new room had a few pubes on the bathroom floor upon our arrival.
This is a great place to stay if you plan on skiing nearby. But the price did go up in one year which I understand however we rented a room with a small kitchen and it was not well stocked with cookware.
The food at the breakfast buffet seemed to go downhill a little as well.
All staff were wonderful and the hotel overall is clean and worth staying at.
Front desk was extremely accommodating - we had an early wedding and they were able to not only get us into our room early so we could get ready after a long flight but next to the rest of our family too!!