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Staff was very friendly and helpful. I inadvertently left a small item in the room upon departure. Housekeeping discovered it even before I knew of my mistake, the desk called me and kindly arranged to have it sent to me by post. (I paid for postage expenses, of course.) Very efficient and appreciated.

Nice room, spacious, but could not reach the window lever to open the window. Mattress had plastic coated cover - not nice, had to remove it

Clean room and comfortable bed. The staff we very friendly and the hotel is in a good location.

Spotless and comfortable room; staff was helpful and welcoming; great breakfast. Would definitely stay there again.

Beautiful pool and garden, beautiful quiet location - house was good but old fashioned and required more thorough cleaning and attention to detail on cleaning crockery, checking for bugs in house (cleaning again) and ensuring that all facilities were in good working order which they were not. Heating was broken, dishwasher did not clean properly, no hot water in evening, then internet went down in storm affecting TV, with little to no contact with owner. This house needs TLC as did we so we felt cold, neglected and disappointed with our holiday. Apart from one load of logs for the fire which cheered us up we were pretty much ignored by the owner except when he arrived to check the heating and the plumber tried to fix. But it came on once at 2am then that was it. So very sorry but it was all too frustrating. Better communication is required.

The property is lovely, although a little tired; the room was large with sofa, good storage and some strange wall hangings (think swords and battle axes!), but the bed was below par - two different beds pushed together that moved and were not very comfortable. The gym is good with a balcony that looks over the forest, and the spa was great with good massages and spa facilities. Overall, a recommend, but wish they would upgrade the bed, pillows and bedding to match to overall feeling of the hotel.