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Rusutsu Resort Hotel & Convention

4.0 star property

Photo gallery for Rusutsu Resort Hotel & Convention

Wellness Room Suite with Sauna, Non Smoking (for 2 People, North Wing)
Property grounds
Exterior
Wellness Room Suite with Sauna, Non Smoking (for 2 People, North Wing)
Wellness Room Premium Suite with Sauna, Non Smoking (for 2 People, North Wing) | Living room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
13, Izumikawa, Abutagun, Rusutsu, Hokkaido, 048-1711
  • Place, Rusutsu Resort
    ‪1 min walk‬
  • Place, Mount Yotei
  • Place, Lake Toya
    ‪24 min drive‬

Room options

View all photos for Japanese Room with 2 Double Beds, Non Smoking, For 2 People, South Wing

1 bedroom, in-room safe, free WiFi, bed sheets

Japanese Room with 2 Double Beds, Non Smoking, For 2 People, South Wing

  • Sleeps 4
  • 2 Double Beds

View all photos for Twin Room with 1 Extra bed, Non Smoking, North & South Wing

Twin Room with 1 Extra bed, Non Smoking, North & South Wing

Twin Room with 1 Extra bed, Non Smoking, North & South Wing

9.0 out of 10
Wonderful
(4 reviews)
  • 33 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Junior Suite Mountain Side, Non Smoking (for 4 People, North Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite Mountain Side, Non Smoking (for 4 People, North Wing)

  • 66 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite, Non Smoking (for 4 People,North Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite, Non Smoking (for 4 People,North Wing)

  • 66 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Triple Room with 1 Extra bed, Non Smoking, North & South Wing

Triple Room with 1 Extra bed, Non Smoking, North & South Wing

Triple Room with 1 Extra bed, Non Smoking, North & South Wing

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking, North & South Wing

1 bedroom, in-room safe, free WiFi, bed sheets

Twin Room, Non Smoking, North & South Wing

8.0 out of 10
Very good
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, Non Smoking (for 2 People, North Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite, Non Smoking (for 2 People, North Wing)

  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Junior Suite, Non Smoking (for 3 People, North Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite, Non Smoking (for 3 People, North Wing)

  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds

View all photos for Junior Suite Mountain Side, Non Smoking (for 2 People, North Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite Mountain Side, Non Smoking (for 2 People, North Wing)

  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite Mountain Side, Non Smoking (for 3 People, North Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite Mountain Side, Non Smoking (for 3 People, North Wing)

  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Twin Room, Non Smoking, For 1 Person, North & South Wing

1 bedroom, in-room safe, free WiFi, bed sheets

Twin Room, Non Smoking, For 1 Person, North & South Wing

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Twin Room With Extra Bed

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room With Extra Bed

  • Sleeps 3

View all photos for Kids Friendly Room, Non Smoking (for 2 People, South Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

Kids Friendly Room, Non Smoking (for 2 People, South Wing)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Kids Friendly Room, Non Smoking (for 3 People, South Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

Kids Friendly Room, Non Smoking (for 3 People, South Wing)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Kids Friendly Room, Non Smoking (for 4 People, South Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

Kids Friendly Room, Non Smoking (for 4 People, South Wing)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Wellness Room Suite with Sauna, Non Smoking (for 2 People, North Wing)

Wellness Room Suite with Sauna, Non Smoking (for 2 People, North Wing) | Room amenity

Wellness Room Suite with Sauna, Non Smoking (for 2 People, North Wing)

  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for South Suite, 2 Bedrooms, Non Smoking (for 2 People, South Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

South Suite, 2 Bedrooms, Non Smoking (for 2 People, South Wing)

  • 78 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for South Suite, 2 Bedrooms, Non Smoking (for 3 People, South Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

South Suite, 2 Bedrooms, Non Smoking (for 3 People, South Wing)

  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for South Suite, 2 Bedrooms, Non Smoking (for 4 People, South Wing)

1 bedroom, in-room safe, free WiFi, bed sheets

South Suite, 2 Bedrooms, Non Smoking (for 4 People, South Wing)

  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

View all photos for Japanese Room with 2 Double Beds, Non Smoking, For 3 People, South Wing

1 bedroom, in-room safe, free WiFi, bed sheets

Japanese Room with 2 Double Beds, Non Smoking, For 3 People, South Wing

  • Sleeps 5
  • 2 Double Beds

View all photos for Japanese Room with 2 Double Beds, Non Smoking, For 4 People, South Wing

1 bedroom, in-room safe, free WiFi, bed sheets

Japanese Room with 2 Double Beds, Non Smoking, For 4 People, South Wing

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Twin Room 2 Occupanacy

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room 2 Occupanacy

  • Sleeps 2

View all photos for Junior Suite（4 Single Beds）for 4 People

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite（4 Single Beds）for 4 People

  • Sleeps 4

View all photos for Standard Triple Room With 1 Sofabed

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Triple Room With 1 Sofabed

  • Sleeps 4

View all photos for Junior Suite-Mountain Side For 4 People

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite-Mountain Side For 4 People

  • Sleeps 4

View all photos for Kids Friendly Room For 3 People

1 bedroom, in-room safe, free WiFi, bed sheets

Kids Friendly Room For 3 People

  • Sleeps 3

View all photos for Wellness Room Suite For 2 People

1 bedroom, in-room safe, free WiFi, bed sheets

Wellness Room Suite For 2 People

  • Sleeps 2

View all photos for Standard Twin Room For 1 Person

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room For 1 Person

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1

View all photos for Kids Friendly Room For 2 People

1 bedroom, in-room safe, free WiFi, bed sheets

Kids Friendly Room For 2 People

  • Sleeps 2

View all photos for Junior Suite（4 Single Beds）for 3 People

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite（4 Single Beds）for 3 People

  • Sleeps 3

View all photos for Junior Suite（4 Single Beds）for 2 People

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite（4 Single Beds）for 2 People

  • Sleeps 2

View all photos for Junior Suite-Mountain Side For 2 People

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite-Mountain Side For 2 People

  • Sleeps 2

View all photos for Junior Suite-Mountain Side For 3 People

1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite-Mountain Side For 3 People

  • Sleeps 3

View all photos for Wellness Room Premium Suite For 2 People

1 bedroom, in-room safe, free WiFi, bed sheets

Wellness Room Premium Suite For 2 People

  • Sleeps 2

View all photos for Kids Friendly Room For 4 People

1 bedroom, in-room safe, free WiFi, bed sheets

Kids Friendly Room For 4 People

  • Sleeps 4

View all photos for South Suite For 2 People

1 bedroom, in-room safe, free WiFi, bed sheets

South Suite For 2 People

  • Sleeps 2

View all photos for South Suite For 3 People

1 bedroom, in-room safe, free WiFi, bed sheets

South Suite For 3 People

  • Sleeps 3

View all photos for South Suite For 4 People

1 bedroom, in-room safe, free WiFi, bed sheets

South Suite For 4 People

  • Sleeps 4

View all photos for Japanese Room With 2 Double Beds For 2 People

1 bedroom, in-room safe, free WiFi, bed sheets

Japanese Room With 2 Double Beds For 2 People

  • Sleeps 2

View all photos for Japanese Room With 2 Double Beds For 3 People

1 bedroom, in-room safe, free WiFi, bed sheets

Japanese Room With 2 Double Beds For 3 People

  • Sleeps 3

View all photos for Japanese Room With 2 Double Beds For 4 People

1 bedroom, in-room safe, free WiFi, bed sheets

Japanese Room With 2 Double Beds For 4 People

  • Sleeps 4

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4.4 out of 5, Excellent, 330 reviews
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About the area

Rusutsu

Located in Rusutsu, Rusutsu Resort Hotel & Convention is in a regional park, a 2-minute drive from Rusutsu Resort and 14 minutes from Road Station Makkari Flower Center. .This family-friendly hotel is 7.1 mi (11.4 km) from Makkarigawa Kasenkoen and 8 mi (12.9 km) from Lily Park.

What's nearby

  • Rusutsu Resort - 1 min walk - 0.1 km
  • Kyogoku Spring Water Village - 17 min drive - 20.1 km
  • Fukidashi Park - 20 min drive - 21.7 km
  • Lake Toya - 24 min drive - 19.1 km
  • Niseko Mountain Resort Grand Hirafu - 42 min drive - 36.6 km

Getting around

  • Kutchan Station - 30 min drive
  • New Chitose Intl. Airport (CTS) - 104 min drive

Restaurants

  • ‪ルスツピザドゥ - ‬4 min drive
  • 雪花亭
  • ‪Oktober Fest - ‬11 min walk
  • ‪ルスツぶたドゥ - ‬4 min drive
  • ‪歓天 - ‬1 min walk

About this property

Rusutsu Resort Hotel & Convention

Ski hotel with 4 restaurants and ski-in/ski-out access
Rusutsu Resort Hotel & Convention offers 514 accommodations with safes and slippers. 32-inch flat-screen televisions come with satellite channels and smart speakers.

Bathrooms include separate bathtubs and showers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)).

Hot springs and 3 outdoor tennis courts are featured at the hotel. In addition to an indoor pool, other recreational amenities include a lazy river, a waterslide, ski-in/ski-out access, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals) and an outdoor mineral hot springs (Japanese-style onsen). There are hot springs open between 2:00 PM and midnight.
Make yourself at home in one of the 514 guestrooms featuring refrigerators and flat-screen televisions. Satellite programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones and safes.
Enjoy the convenience of ski-in/ski-out access at this hotel, which also features hot springs and outdoor tennis courts. This hotel also features complimentary wireless internet access, babysitting (surcharge), and an arcade/game room.
Grab a bite to eat at Belle Vue, one of the hotel's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Rusutsu? This hotel has 904 square feet (84 square meters) of space consisting of conference space and 11 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Belle Vue - This restaurant serves dinner only.
Oktober Fest - This buffet restaurant serves breakfast and dinner. Open select days.
Kakashi - This gastropub specializes in local cuisine and serves dinner only. Open select days.
Sekkatei - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 3,300 for adults and JPY 2,310 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Belle Vue
  • Kakashi
  • Oktober Fest
  • Sekkatei

Things to do

  • 3 outdoor tennis courts
  • 8 outdoor pickleball courts
  • 9-hole adjacent golf course
  • Arcade/game room
  • Bicycle rentals
  • Golf
  • Golf clubhouse
  • Gym
  • Horseback riding/rentals
  • Hot spring
  • Indoor pool
  • Lazy river
  • Mountain biking
  • Playground
  • Rock climbing
  • Shopping centre
  • Ski equipment rentals
  • Ski lessons
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Snowshoeing
  • Waterslide

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • 904 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • In the mountains

Spa

  • Hot spring
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature - 41 ºC
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • No lift

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Smart speaker

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
4 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3300 for adults and JPY 2310 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 2 PM to 5:00 PM
Hot springs access available from 2:00 PM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Rusutsu Resort
Rusutsu Resort Hotel Convention
Rusutsu Convention
Rusutsu Hotel Rusutsu-Mura
Rusutsu Resort Hotel And Convention
Rusutsu Hotel Mura
Rusutsu Hotel Convention
Resort Hotel Convention
Rusutsu & Convention Rusutsu
Rusutsu Resort Hotel Convention
Rusutsu Resort Hotel & Convention Hotel
Rusutsu Resort Hotel & Convention Rusutsu
Rusutsu Resort Hotel & Convention Hotel Rusutsu

Reviews

Rusutsu Resort Hotel & Convention Reviews

8.6

Excellent

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 167 out of 357 reviews
Rating 8 - Good. 130 out of 357 reviews
Rating 6 - Okay. 45 out of 357 reviews
Rating 4 - Poor. 12 out of 357 reviews
Rating 2 - Terrible. 3 out of 357 reviews

Reviews

10/10 Excellent

Lelian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort stay is good value for money (summer), it has everything onsite, amusement park, shopping, food etc. some downside could be: the hotel room bathroom being a little dated, they don't do cleaning daily, but they do at least change your towels for you. Being a hotel, noise from your neighbors could be a problem (talking loudly in their room or outside in the corridors, slamming the door etc esp at night or in the early morning). They also provide coffee bags and teas in room. Location wise it seems to be quite ok, as we were able to drive (south) to Lake Toya in under 30mins or so, city of Date, Muroran, Noboribetsu etc. to the north, niseko, and if you like to the East is Jozenkei, all within about an hour. Plenty of Parking and is free. You also have access as a resort guest to Westin's onsen. The monorail is cute! Just note that this is in the summer where it's not the resort ski season so everything is very chill and not too crowded, I think things might get a bit different in the winter busy season though :)
Stayed 4 nights in Jul 2025

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

SH

Stayed 2 nights in Mar 2025

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2025

10/10 Excellent

Chay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff!
Stayed 6 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good snow area for skiing. Options for hot spring
Stayed 3 nights in Mar 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Aribelys

Disliked: Cleanliness, staff & service
When checking in I couldn’t really understand the guys English and he would talk in Japanese under his breath. He was so rude. My bathroom smelled like pure urine. They sent housekeeping to clean it and it still smelled like pure urine. The toilet was extremely old. Paint was chipped on furniture. I asked to make a lunch reservation in their igloos and was denied because I was only 1 person. For breakfast at Oktoberfest The check making the egg totally ignore me when I asked for my eggs to be cooked on both sides. When the eggs were finally cooked he waa only allowing me to take one egg, mind you this was an all you can eat that I paid for. As a person that went to college for Hotel & Restaurant Management this is unacceptable. I paid a lot of money to stay there and flew from very far away to be treated like this and have my bathroom sell of urine.
Stayed 4 nights in Feb 2025

6/10 Okay

Joel den

Travelled with group
Liked: Cleanliness, staff & service
Conveniently located with ski ski out access. The hotel itself is showing its age but it is clean and has plenty off amenities.
Stayed 2 nights in Feb 2025

10/10 Excellent

Daniel

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Great resort
Stayed 5 nights in Feb 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this property because it is at the base of the ski area and we were not disappointed. What we were surprised by was the amusement park theme with a carousel, village mock ups, and animatron figures singing! It was a real experience! Multiple dining choices, great gym, and beautiful views. Great place to stay if skiing Rusutsu!
Stayed 3 nights in Feb 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - nice and spacious room, with a comfortable bed - ski-in/out - free ski locker is provided, so you don't have to lug your gear up to and down from your room. - free hot spring Cons: - no thermostat in the room (you can't control the temp) - some of the restaurants were closed with no reasons given, although there were still a fair number of choices left.
Stayed 3 nights in Feb 2025

4/10 Poor

Christopher, Washington

Stayed 1 night in Feb 2025

10/10 Excellent

Ivy

Stayed 7 nights in Feb 2025

6/10 Okay

Bronwyn K

Travelled with family
Stayed 1 night in Feb 2025

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Rusutsu Resort Hotel is a well-oiled machine - all the staff are polite, helpful and they are used to moving lots of people at once. Rooms are clean and reasonably large for Japan. The rooms and facilities are dated; it feels very 90s. Main areas could use a refresh, especially the carpeting in the hallways. Expect to have to walk a lot to get anywhere: to your room, to the ski locker, to restaurants, to the ski hill. Could be really noisy depending on your room’s proximity to the elevators as lots of people constantly moving about. We tried breakfast (included) at different spots; service again impeccable but the food wasn’t anything special. Restaurants on site are very expensive; resort pricing in full effect here. Try to make reservations at the smaller restaurants off site for better value.
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for easy (ski in/out) access to Rusutsu ski area. Large range of restaurants to choose from as well as easy access to Westin via monorail. Belle Vue steak and seafood restaurant a standout for something a bit more special - higher end but definitely worth it. Rooms large and easily accommodating 4 in single beds. Novelty factor for younger kids with games area, a free Carousel and other entertainment.
Stayed 5 nights in Jan 2025

6/10 Okay

melanie

Liked: Cleanliness, staff & service
It’s very dated and poorly designed, but our room was lovely with a good view
Stayed 3 nights in Jan 2025

10/10 Excellent

wei

Stayed 6 nights in Jan 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! We did ski in/ ski out and everything was so convenient and well thought out. We were here over the holidays and they had so many activities planned for people who didn't want to ski. It's a great family friendly place with lots to do and see. So many different eating options and bars. It made it so fun to explore the resort and neighboring hotels. Fun little shops to get souvenirs. Loved every minute of it. The Christmas program was wonderful! Go for the holidays if you can!
Stayed 2 nights in Dec 2024

2/10 Terrible

Wenting

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The resort location is excellent and very convenient, everything else was a disappointment. The toilet had a persistent bad smell. I requested housekeeping to clean it, but the odor remained, making the bathroom unpleasant to use. To make matters worse, the bed also had an unpleasant odor — it smelled like a child had wee on the bed, it is unbearable! For a hotel, basic cleanliness and comfort should be a priority, and this experience fell far below expectations. Unfortunately, I cannot recommend this place!
Stayed 5 nights in Jan 2025

10/10 Excellent

Daron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was perfect for skiing at Rusutsu. The mountain was perfect, especially for early season skiing. The ski locker situation was ideal - lockers for every room, short walk to the first lift. Great restaurant options ~10 in the immediate area. Highly recommend this place.
Stayed 5 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly ski resort
Stayed 2 nights in Dec 2024