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Wai Ora Lakeside Spa Resort

4.0 star property

Photo gallery for Wai Ora Lakeside Spa Resort

2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, pool loungers
Superior Suite | Living area
Lobby
Property grounds
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042
  • Place, Lake Rotorua
    ‪2 min walk‬
  • Place, Te Amorangi Museum
    ‪5 min walk‬
  • Place, Polynesian Spa
    ‪9 min drive‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪3 min drive‬

Room options

Superior Suite

  • Sleeps 3

Deluxe Studio

  • Sleeps 2

View all photos for Deluxe Studio

View from room

Deluxe Studio

8.2 out of 10
Very good
(38 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Suite

Premium bedding, in-room safe, desk, soundproofing

Superior Suite

7.8 out of 10
Good
(7 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Studio Suite, 1 King Bed, Lake View

40-inch LCD TV with cable channels, LED TV

Panoramic Studio Suite, 1 King Bed, Lake View

  • Lake view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite with Lake View

Living area

Suite with Lake View

  • Sleeps 3

Similar properties

View from room
Rydges Rotorua
Whakarewarewa
  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,142 reviews
The price is AU$132
includes taxes & fees
27 May - 28 May
Rydges Rotorua

About the area

Rotorua

With a stay at Wai Ora Lakeside Spa Resort in Rotorua (Holdens Bay), you'll be steps from Lake Rotorua and 5 minutes by foot from Te Amorangi Museum. .This beach hotel is 2.1 mi (3.4 km) from Haiku Pathway and 3.4 mi (5.5 km) from Redwoods Whakarewarewa Forest.

What's nearby

  • Lake Rotorua - 2 min walk - 0.2 km
  • Te Amorangi Museum - 5 min walk - 0.5 km
  • Redwoods Whakarewarewa Forest - 6 min drive - 5.7 km
  • Polynesian Spa - 9 min drive - 8.2 km
  • Skyline Rotorua - 15 min drive - 13.5 km

Getting around

  • Hamilton (HLZ-Hamilton Intl.) - 91 min drive

Restaurants

  • ‪Aroma Cafe - ‬10 min drive
  • ‪Wendy's Hamburgers - ‬6 min drive
  • ‪Kebab Kitchen (Lynmore) - ‬6 min drive
  • ‪McDonald's - ‬11 min walk
  • ‪Lucky 7 Takeaways - ‬7 min drive

About this property

Wai Ora Lakeside Spa Resort

Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with safes and bathrobes. Rooms open to balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wai Ora Day Spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Make yourself at home in one of the 30 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private balconies or patios. Wired and wireless internet access is complimentary, while 40-inch LED televisions with cable programming provide entertainment. Bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride on the complimentary shuttle, which operates within 8 kilometers.
You can enjoy a meal at the restaurant serving the guests of Wai Ora Lakeside Spa Resort, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Wai Ora Lakeside Spa Resort has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 8 kilometres
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: NZD 25 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM

Early check-in subject to availability

Early check-in fee: NZD 50.00

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 percent for credit card payments

The front desk is open daily from 8:00 AM - 8:00 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for NZD 60.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately NZD 25 for adults and NZD 25 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Pool access available from 8 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Wai Ora

Wai Ora Lakeside

Wai Ora Lakeside Resort

Wai Ora Lakeside Spa

Wai Ora Lakeside Spa Resort

Wai Ora Lakeside Spa Resort Rotorua

Wai Ora Lakeside Spa Rotorua

Wai Ora Resort

Wai Ora Spa

Wai Ora Spa Resort

Wai Ora Lakeside Hotel

Wai Ora Lakeside Resort

Wai Ora Lakeside Spa Rotorua

Wai Ora Lakeside Spa Resort Hotel

Wai Ora Lakeside Spa Resort Rotorua

Wai Ora Lakeside Spa Resort Hotel Rotorua

Wai Ora Lakeside Spa Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 271 out of 655 reviews
Rating 8 - Good. 224 out of 655 reviews
Rating 6 - Okay. 98 out of 655 reviews
Rating 4 - Poor. 42 out of 655 reviews
Rating 2 - Terrible. 20 out of 655 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

DAWN

Travelled with group
Liked: Cleanliness, property conditions & facilities
the room was OK and the limited staff were run off their feet and not answering the telephone when dialing from the room to reception. The dinner to our room was only mediocre for the price. very narrow corridors to the rooms. Booking in was slow and long winded considering that we had booked well in advance.
Stayed 1 night in Feb 2026

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, amenities
This place should not be called a "spa" or a resort". It is a motel. it's run down and one of the pools is so dirty it looks like it is hazardous to get in it. The main pool was better but still needed cleaning. The bathroom was also gross. There was a spa tub that looked like it hadn't been cleaned after too many uses and the shower was in need of a scrub. Our first morning the guests next door we're walking out at the same time as us. A man said to us: "hey, neighbors" and then "F-you" and then him and his partner both started laughing. Maybe they were drunk? This was 10:30 in the morning. We ended up changing our plans and leaving a day early as we didn't feel comfortable staying there. When checking out early the receptionist asked why. We expressed our concerns and all she said in response was "I can't give you a refund" despite us never asking for one. We were just happy to get out of there.
Stayed 2 nights in Feb 2026

8/10 Good

William

Stayed 1 night in Feb 2026

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was in good condition but the walls are a bit thin. We were placed next to the table at the pool and could hear every word. Good room and decent bed.
Stayed 2 nights in Feb 2026

6/10 Okay

John

Stayed 3 nights in Jan 2026

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice unit by the lake. Didn’t use restaurant. Loved the pool.
Stayed 2 nights in Jan 2026

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful location and very friendly and helpful staff at check in
Stayed 1 night in Jan 2026

8/10 Good

Peter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
A very helpful staff. Clean rooms. The dining room was pleasant and both the breakfast and dinner of good quality, tasty and good value.
Stayed 1 night in Jan 2026

4/10 Poor

Bonnie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in need of a lot of updates and maintenance.the one hpttub was not working right and the othe 2 were empty.Sauna was turned off so it took a ling time for it to start.Steam room did not work and the pool wasvloudy 2 out of 3 days.Although staff was courteous there was a lack of English language communications. Our safe did not open and there was no one with an override key on the job when we needed it.thismade me wonder why iused Expedia to prequalify the property.This was the highest price for the poorest value for our holiday in NewZealand.2026
Stayed 3 nights in Jan 2026

6/10 Okay

Gavin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall I enjoyed my stay, there are some things that could be improved. The main negative was the Spa treatment - best go elsewhere. Things I liked The staff were polite and friendly. Check-in and check-out were hassle free. The room was spacious, the AC worked, the fridge was quiet, the shower was hot and the bed was clean and comfortable. Breakfast was reasonably priced - although service was slow and there was only one other table at the time. Room to improve. Checked out the Spa pools but they were cold. They only had filter coffee at breakfast - had to go elsewhere for a flat white The room was a bit tired, the sink and toilet had some staining, cupboards and vanity doors misaligned, and AC unit could use a clean out. Generally just wear and tear, everything still worked. The shampoo and body wash supplied were pretty average, best to take your own. The negative. I'd booked a massage for my wife prior to our arrival. Over the phone they said they didn't have anyone to do manicures or pedicures which was fine. My wife tells me the massage and facial were pretty average. Better than not having a massage but only just. The staff member didn't speak much English, fortunately my wife knows some Mandarin. For the price the massage and facial weren't good value.
Stayed 2 nights in Jan 2026

6/10 Okay

Tyran

Travelled with partner
Disliked: Property conditions & facilities
Place is rather run down and in need of a refresh. Price does not reflect quality.
Stayed 1 night in Jan 2026

6/10 Okay

Jessica

Stayed 2 nights in Jan 2026

10/10 Excellent

Barrie, Bellevue

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very sensitive and accommodating to your every wants and needs. outstanding customer service
Stayed 1 night in Dec 2025

8/10 Good

Tan Yin

Travelled with family
Room is spacious
Stayed 2 nights in Dec 2025

8/10 Good

Juanita

Travelled with partner
Liked: Cleanliness
Room was very clean and staff very friendly and attentive.
Stayed 2 nights in Dec 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Nice getaway for 2 nights. Loved the lake view from the room and having my own spa. Best to prebook hotel transfer to airport as it's not always ready on the go.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joe

Stayed 1 night in Dec 2025

6/10 Okay

Marc

Stayed 1 night in Dec 2025

8/10 Good

Ashley Te

Travelled with partner
Liked: Cleanliness
Overall, we enjoyed our stay at the resort. We found the amenities to be clean and tidy. Our room and daily servicing were great for what we paid. Some amenities such as the sauna and steam room were slightly dated or were in need of repair - this was one of the original selling points for why we booked, so was a little disappointed to see that they weren't up to standard. We didn't eat at the restaurant, but it looked nicely presented. The staff were kind, friendly and accommodating to our overall needs.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was lovely and clean and the lady at reception was kind and helpful.
Relaxing poolside area.
The lake is just beyond the property. Beautiful gardens and rockery surround the pool.
Looking from our studio room towards the lake.
Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Would recommend to anyone
Stayed 2 nights in Dec 2025

8/10 Good

Renata

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

6/10 Okay

Megan, Haruru

Stayed 2 nights in Nov 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service
This “resort” feels a bit tired and in need of some TLC. Staff are overworked but friendly. Location is good just a few miles out of Rotorua’s busy town center.
Stayed 2 nights in Dec 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
This stay was much better than we had expected having read a lot of negative reviews. The room was a good size and. clean. If there was a criticism it would be.that they seemed short staffed, however when we.were.there a new member of staff started so hopefully this issue will be.sorted.soon..
Stayed 2 nights in Nov 2025