If this was a standard room, I would say average stay but for booking presidential suite it was a poor experience. Lady at check-in was leaning in the corner half asleep and didn’t have a pleasant tone or attitude. Did the absolute bare minimum then sent me on my way to figure out where my suite was, I had to get all my luggage, find the cart, move everything and park all while temp was 5.
We arrive up to the room, it’s large but that’s where it stops. The layout is awful, the “kitchen” is a 4 door cabinet with sink and nothing else, the living room features the most awkward couch and small for the room. Enter the bathroom and all the doors have been remove and painters tape is being used to hide the pockets. The bathtub either is super slow and hot or fast and Luke warm. To stack up even worse the mini fridge is in the bedroom so you joyfully listen to that, and the thermostat controls both areas. So your bedroom will be mhhh while the living areas are cooked.
Overall super disappointed, I could have stayed at the JW or anywhere else. We travel a lot see the nicest rooms places have and this it what j had this week. Very sad to see.