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Best Western Rochester Marketplace Inn

2.5 star property

Photo gallery for Best Western Rochester Marketplace Inn

Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Exterior
Fitness facility
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
940 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪14 min walk‬
  • Place, Marketplace Mall
    ‪18 min walk‬
  • Place, Tim Hortons Iceplex
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(46 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(39 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Larger Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

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About the area

Rochester

When you stay at Best Western Rochester Marketplace Inn in Rochester, you'll be near the airport, within a 10-minute drive of University of Rochester and Rochester Institute of Technology. .This hotel is 5.4 mi (8.7 km) from Strong and 0.9 mi (1.5 km) from Marketplace Mall.

What's nearby

  • Monroe Community College - 14 min walk - 1.2 km
  • Marketplace Mall - 18 min walk - 1.6 km
  • Tim Hortons Iceplex - 2 min drive - 1.8 km
  • Cinemark Movies 10 - 6 min drive - 2.9 km
  • University of Rochester - 7 min drive - 6.8 km

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪Shake Shack - ‬7 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬10 min walk
  • McDonald's
  • ‪Panera Bread - ‬10 min walk

About this property

Best Western Rochester Marketplace Inn

Hotel in Rochester with a 24-hour fitness center and free breakfast
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Make yourself at home in one of the 94 individually decorated guestrooms, featuring DVD players and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 415 out of 1002 reviews
Rating 8 - Good. 278 out of 1002 reviews
Rating 6 - Okay. 153 out of 1002 reviews
Rating 4 - Poor. 80 out of 1002 reviews
Rating 2 - Terrible. 76 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

juliette

Stayed 1 night in Oct 2025

8/10 Good

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities
Good budget hotel close to RIT and restaurants & shops
Stayed 1 night in Sep 2025

6/10 Okay

Lillian, Brooklyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Price gauging for local events at the colleges - terrible business model. I paid $400 for a night when it is normally $150-$180. The breakfast menu used to be better with healthy alternative like yogurts, fruits, bakery items, and more selections. Now, its simply sausage, eggs, and potato fritters. Changed for the worst. It's horrible to be charged more only to get much less than before. This may be my last time staying here unless the prices and services get better.
Stayed 1 night in Oct 2025

10/10 Excellent

Mai Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, just no shampoo and conditioner this time, we only stayed one night, so it's not a big deal, overall it's a comfortable place, we will stay in this hotel again when we in Rochester
Stayed 1 night in Oct 2025

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good, could be updated a bit with brighter paint. The breakfast was good, wish there was a fruit mix out. Cantaloupe, pineapple, Mellon mix maybe.
Stayed 1 night in Oct 2025

8/10 Good

Dominique, Belleville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was not cleaned while we were there and we did not get fresh towels . There was a large clump of hair we had to remove from the drain in order to shower. There were some technical difficulties while checking in, however the front desk worker made it right.
Stayed 2 nights in Oct 2025

6/10 Okay

Sheilah

Stayed 1 night in Sep 2025

6/10 Okay

Steve

Stayed 2 nights in Oct 2025

4/10 Poor

Michele

Travelled with family
Disliked: Cleanliness
Will not stay there again! We found a dead mouse in a spring trap upon entering our room. Two more traps (glue traps) were empty. There was a pink bra and other garbage under the sink. Called the front desk and they said no one was there to remove the mouse then offered us a different room. The second room smelled like stale cigarette smoke. The exhaust fan in the bathroom didn’t work. The beds were comfy enough and the hotel was quiet. Breakfast looked decent, we had other plans. For the cost ($237/night) we expected a clean room! We understand mice can be a problem but make sure there’s not traps and dead mice in the rooms before you rent a room out!
Stayed 2 nights in Oct 2025

4/10 Poor

Damaris, caguas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had chocolates in the room refrigerator and disappeared. Also the mattress was damaged and the shower had the drainage damage.
Stayed 3 nights in Oct 2025

8/10 Good

ODILA

Stayed 1 night in Oct 2025

8/10 Good

Tina

Stayed 2 nights in Sep 2025

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
It was ok for a quick stay
Stayed 1 night in Oct 2025

8/10 Good

Guntwin

Liked: Cleanliness, staff & service, property conditions & facilities
close to airport
Stayed 1 night in Jul 2025

2/10 Terrible

Melissa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Staff was rude, waited 20 minutes for someone to actually come to front desk to check us in and despite room being pre-paid they charged us 100$ on our credit card that will be returned in 8-10 business days. Mattress was very old and spring was coming through the sheet. Air conditioning was cold, heater only worked to get the room to 65 and then it would shut off. Again no one answered front desk phone. Shower was hot with good water pressure. Shampoo and conditioner was empty so bring your own because no one answers at the front desk. Walls are thin and you’re able to hear conversations from your neighbor. So use white noise to drown out the sounds. Breakfast was okay but staff was concerned we came 45 min before closing and told us frequently they were closing. I would not recommend
Stayed 1 night in Oct 2025

10/10 Excellent

Mehedi

Stayed 1 night in Oct 2025

10/10 Excellent

Henrique

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2025

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Aug 2025

8/10 Good

Edward, Lewisberry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our 2 night stay (Saturday and Sunday) at the Best Western was what we'd expect for the price we stayed in that local area. The facilities are older and while clean furnishings were definitely dated. Our bathroom facilities consisted of a 5' x 5' room with a toilet and small tub with shower. Diverter didn't work so shower was on whenever water was running, small sink was in the bedroom. Coffee and juice were food but rest of breakfast just OK. Hot items unattractive. Same items could have been better warmed - definitely sub fast food chain fare. In the local market it was good value and we would return.
Stayed 2 nights in Oct 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 4 nights in Sep 2025

8/10 Good

christian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, neighbor was very loud at 9pm
Stayed 4 nights in Sep 2025

6/10 Okay

COLLEEN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The beds uncomfortable. The toilet lopsided. Needs a major bathroom upgrade. Good location. Staff were pleasant.
Stayed 1 night in Oct 2025

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find from the airport. No flight noise, but the busy street noise was apparent until 9:00. Then, everything settled down. Good stay for the price.
Stayed 3 nights in Oct 2025

10/10 Excellent

chris

Stayed 3 nights in Sep 2025