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Best Western Rochester Marketplace Inn

2.5 star property

Photo gallery for Best Western Rochester Marketplace Inn

Lobby
Lobby
Exterior
Fitness facility
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
940 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪14 min walk‬
  • Place, Marketplace Mall
    ‪18 min walk‬
  • Place, Tim Hortons Iceplex
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(46 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Larger Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

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About the area

Rochester

When you stay at Best Western Rochester Marketplace Inn in Rochester, you'll be near the airport, within a 10-minute drive of University of Rochester and Rochester Institute of Technology. .This hotel is 5.4 mi (8.7 km) from Strong and 0.9 mi (1.5 km) from Marketplace Mall.

What's nearby

  • Monroe Community College - 14 min walk - 1.2 km
  • Marketplace Mall - 18 min walk - 1.6 km
  • Tim Hortons Iceplex - 2 min drive - 1.8 km
  • Cinemark Movies 10 - 6 min drive - 2.9 km
  • University of Rochester - 7 min drive - 6.8 km

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪Shake Shack - ‬7 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬10 min walk
  • ‪Panera Bread - ‬10 min walk

About this property

Best Western Rochester Marketplace Inn

Hotel in Rochester with a 24-hour fitness center and free breakfast
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Make yourself at home in one of the 94 individually decorated guestrooms, featuring DVD players and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 420 out of 1001 reviews
Rating 8 - Good. 276 out of 1001 reviews
Rating 6 - Okay. 150 out of 1001 reviews
Rating 4 - Poor. 77 out of 1001 reviews
Rating 2 - Terrible. 78 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mousumi

Liked: Cleanliness, amenities, property conditions & facilities
Wey nice place
Stayed 1 night in Nov 2025

8/10 Good

Francess

Liked: Staff & service
Staff
Stayed 1 night in Nov 2025

8/10 Good

Francess

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Nov 2025

8/10 Good

Mary

Liked: Property conditions & facilities
The staff was courteous.... the room was a good value.
Stayed 1 night in Nov 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Please was a dump. Asked if there were any different room/ I was told they were sold out of rooms- but there was literally an empty parking lot. I wouldn’t recommend anyone stay here
Stayed 1 night in Nov 2025

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable, front desk ok
Stayed 1 night in Nov 2025

6/10 Okay

Rashon

Stayed 2 nights in Nov 2025

2/10 Terrible

Susan

Liked: Cleanliness
Disliked: Property conditions & facilities
The bathroom ceiling collapsed during the night with water leaking down into the bathroom and running into the rest of the room. My husband had to be relocated in the middle of the night. We would like a refund.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Aniche, Robin, Cynthia and rest of staff were so friendly and welcoming!
Stayed 3 nights in Oct 2025

8/10 Good

Deborah

Stayed 1 night in Oct 2025

8/10 Good

Jayda

Liked: Cleanliness
Clean good staff
Stayed 1 night in Sep 2025

10/10 Excellent

Mehedi

Business traveller
Liked: Cleanliness, staff & service, amenities
Bathroom can be more cleaner.
Stayed 1 night in Oct 2025

2/10 Terrible

Daijon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
0
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and the breakfast was great
Stayed 1 night in Oct 2025

10/10 Excellent

juliette

Stayed 1 night in Oct 2025

8/10 Good

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities
Good budget hotel close to RIT and restaurants & shops
Stayed 1 night in Sep 2025

6/10 Okay

Lillian, Brooklyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Price gauging for local events at the colleges - terrible business model. I paid $400 for a night when it is normally $150-$180. The breakfast menu used to be better with healthy alternative like yogurts, fruits, bakery items, and more selections. Now, its simply sausage, eggs, and potato fritters. Changed for the worst. It's horrible to be charged more only to get much less than before. This may be my last time staying here unless the prices and services get better.
Stayed 1 night in Oct 2025

10/10 Excellent

Mai Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, just no shampoo and conditioner this time, we only stayed one night, so it's not a big deal, overall it's a comfortable place, we will stay in this hotel again when we in Rochester
Stayed 1 night in Oct 2025

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good, could be updated a bit with brighter paint. The breakfast was good, wish there was a fruit mix out. Cantaloupe, pineapple, Mellon mix maybe.
Stayed 1 night in Oct 2025

8/10 Good

Dominique, Belleville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was not cleaned while we were there and we did not get fresh towels . There was a large clump of hair we had to remove from the drain in order to shower. There were some technical difficulties while checking in, however the front desk worker made it right.
Stayed 2 nights in Oct 2025

6/10 Okay

Sheilah

Stayed 1 night in Sep 2025

6/10 Okay

Steve

Stayed 2 nights in Oct 2025

4/10 Poor

Michele

Travelled with family
Disliked: Cleanliness
Will not stay there again! We found a dead mouse in a spring trap upon entering our room. Two more traps (glue traps) were empty. There was a pink bra and other garbage under the sink. Called the front desk and they said no one was there to remove the mouse then offered us a different room. The second room smelled like stale cigarette smoke. The exhaust fan in the bathroom didn’t work. The beds were comfy enough and the hotel was quiet. Breakfast looked decent, we had other plans. For the cost ($237/night) we expected a clean room! We understand mice can be a problem but make sure there’s not traps and dead mice in the rooms before you rent a room out!
Stayed 2 nights in Oct 2025

4/10 Poor

Damaris, caguas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had chocolates in the room refrigerator and disappeared. Also the mattress was damaged and the shower had the drainage damage.
Stayed 3 nights in Oct 2025

8/10 Good

ODILA

Stayed 1 night in Oct 2025