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Best Western Rochester Marketplace Inn

2.5 star property

Photo gallery for Best Western Rochester Marketplace Inn

Lobby
Exterior
Fitness facility
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
940 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪14 min walk‬
  • Place, Marketplace Mall
    ‪18 min walk‬
  • Place, Tim Hortons Iceplex
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(49 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(43 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Larger Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

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About the area

Rochester

When you stay at Best Western Rochester Marketplace Inn in Rochester, you'll be near the airport, within a 10-minute drive of University of Rochester and Rochester Institute of Technology. .This hotel is 5.4 mi (8.7 km) from Strong and 0.9 mi (1.5 km) from Marketplace Mall.

What's nearby

  • Monroe Community College - 14 min walk - 1.2 km
  • Marketplace Mall - 18 min walk - 1.6 km
  • Tim Hortons Iceplex - 2 min drive - 1.8 km
  • Cinemark Movies 10 - 6 min drive - 2.9 km
  • Rochester Institute of Technology - 10 min drive - 13.6 km

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪Shake Shack - ‬7 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬10 min walk
  • ‪Panera Bread - ‬10 min walk

About this property

Best Western Rochester Marketplace Inn

Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Make yourself at home in one of the 94 individually decorated guestrooms, featuring DVD players and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1004 reviews
Rating 8 - Good. 280 out of 1004 reviews
Rating 6 - Okay. 149 out of 1004 reviews
Rating 4 - Poor. 79 out of 1004 reviews
Rating 2 - Terrible. 80 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Noora

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Dec 2025

10/10 Excellent

Mai Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great, easy parking
Stayed 1 night in Dec 2025

2/10 Terrible

Mohammad

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
I changed the room due to Bathroom ceiling was leaking. In addition, I found a mouse day after I moved to new the room. So I vacant the room at 7:00 am. Bathrooms were not fully functional in both rooms.
Stayed 3 nights in Dec 2025

10/10 Excellent

Rashon

Stayed 2 nights in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2025

6/10 Okay

Michelle

Stayed 1 night in Nov 2025

4/10 Poor

Mehedi

Stayed 1 night in Nov 2025

10/10 Excellent

Monica, webster

Liked: Cleanliness, amenities
The staff were absolutely great. The hotel is not very new but overall it was clean and comfortable. Good value for money. Typical breakfast with plenty of choices. Great value and great people. We recommend.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kirit, Pickering

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fresh breakfast and free parking. Clean property and large room size
Stayed 1 night in Nov 2025

10/10 Excellent

Mai Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like always, it’s great
Stayed 1 night in Nov 2025

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

2/10 Terrible

Eldridge

Travelled with family
Liked: Amenities, property conditions & facilities
Our laptop was stolen from our hotel room when we had a privacy sign on our door for no one to enter while we were out. This happens on 11/29/25. We filed a police report. All my husband's data was on his laptop.
Stayed 4 nights in Nov 2025

6/10 Okay

Dania

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very friendly and helpful, but when we arrived at the room, the fridge had leftovers from previous guests.
Stayed 3 nights in Nov 2025

6/10 Okay

Alvira

Stayed 2 nights in Nov 2025

6/10 Okay

Marcia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
While the hotel shows its age and there was a slight smell of cigarette smoke, the staff were exceptionally friendly, patient, and accommodating.
Stayed 1 night in Nov 2025

10/10 Excellent

Mai Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Yarlette Davila

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, comfortable bed overall good experience
Stayed 4 nights in Nov 2025

2/10 Terrible

Mehedi

Liked: Property conditions & facilities
Microwave didn’t work and toilet flush was very weak.
Stayed 1 night in Nov 2025

10/10 Excellent

Lahcen

Stayed 1 night in Nov 2025

8/10 Good

Najibullah

Stayed 1 night in Nov 2025

10/10 Excellent

jennifer

Stayed 2 nights in Nov 2025

8/10 Good

george, reno

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was located on a fairly busy , sometimes noisy street. The area has plenty of stores around it as well as restaurants. The property has a fair amount of parking encircling the bldg. and numerous electric car charging stations out front. Inside is clean and neat , downstairs has a gym with barbells and machines with multi- stations and a stepper and treadmills. The breakfast area is large and offers juice , coffee , cereals , bagels and beads to toast , a waffle machine and hot food featuring sausage ( link or patty ) eggs ( omelets, scrambled) and usually potatoes. Biscuits and gravy one day as well. My suite room was a decent size and had a pull-out sofa couch although the cushions were worn and sank a bit. A frig that kept my drinks n food quite cold I appreciated ! The bed was firm and adequate, the water pressure was strong and the water hot as long as needed. The only demerit was the elongated toliet with a small "round " Toliet seat !! The toliet tank lid also didn't sit flat as the plumbing stuck up out of the tank...The staff was friendly and accommodating and overall I did enjoy my stay.
Stayed 9 nights in Nov 2025

10/10 Excellent

Shijie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So good with this price! the room is clean and staff are polite and kind.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dermot

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t eat breakfast there
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 1 night in Sep 2025