Book Rizal hotels

I was surprised with the hotel. It was very pleasant. Amenities great. WiFi is good and have parking.

Pros: The security, Frontdesk and wait staff has excellent customer service. Good price for quality food. Quiet location. Truly a staycation experience. Nice room set up. The actual employees are great. Cons: Too many OJT working in a group setting. For example: 6 people entered one of our rooms just to collect towels & trash. At the end of our stay, we were charged for lost towels that was most likely miscounted by them. Too many OJT sitting around, make them clean pools with net, we don’t need to request for it, pick up branches, pick up cat poop and spray, scrub shower tiles, etc.

Minutes after checking in and putting our stuff down, a big rat was discovered under the bed. I opened the door and called a couple of housekeepers to sweep up rat droppings and locate to remove the big rat out of our room. After a few minutes, the rat came running out the room and the staff had a big laugh. We were too tired to ask for another room and none was offered anyway, so we stayed on the same one for the rest of our stay. The staff were amazing but the property was outdated and requires maintenance. Never again!

All the staff were polite, very accommodating and helpful to their guests inquiries. Will definitely come back if budget permits😊

Stay is OK, But Reminded Staff to be extra effirt to clean paddle of water that create algae on ground and I didn’t notice as I plan to go around our car ( in front of our Hotel) and I Fall Big time, thankfully I didn’t break my hip,nor arm nor HEAD on that split second fall. MY BACK is full of Algae. I made the staff about it, the one who clean the Swimming pool & front Desk Staff, who only said “I’m sorry” didn’t bother What I feel.

Traveled with seniors and this property was not “senior friendly”. Mold in rooms including bathroom which were in need of updates. Staff was trying to be helpful but they had limited resources. Disappointing especially since we expected a comparable decent experience as QM in Downtown Lucena.