8/10 Good
Dawn
Travelled with group
6 May 2025
Liked: Cleanliness, staff & service
The hotel staff were friendly and helpful. The breakfast buffet was fabulous, they’re having to ask the staff to get a glass of orange juice seemed ridiculous. Why not just put it out with the rest of the buffet? Our rooms were on the sixth floor, one of us had a great room and the other had a much smaller room with significantly less storage. This was not fair given that we both paid the same. We both had a bad smell in the room (drainage) and although we raised the complaint we are not sure if anything effective was done because the smell persisted and we had to keep the patio doors open when we were in to make it bearable. We both experienced no hot water around 50% of the time. This could be because our rooms were up on the sixth floor We enjoyed the pool, but you had to be there within five minutes of opening because all the sunbeds would be gone. The gym was basic, a little tired and in a windowless room downstairs – not ideal with limited ventilation so did not use it as we had hoped to. The hotel lists Pilates and yoga as being offered when we enquired about this we were told that that was not the case. There is a massive building site opposite hotel with work going on seven days a week from early till late. This should definitely have been made clear to us when booking because it meant that sitting out on the balcony was not always a pleasant experience. Overall, we did enjoy our stay at this hotel but unfortunately the facilities and some of the maintenance did not
Dawn
Stayed 7 nights in Apr 2025