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ease of hotel checking in with friendly staff. Big & clean room without foul smell, with good air conditioning. Thanks There was a 10++ parking lots within the hotel premise, but a lot more public lots just next to it, so no concern.

Value for money.

Gate parking is good. Few good restaurants along the street of the hotel is plus point. Surely will come back on next trip.

The hotel was fairly well maintained and the room I stayed in seemed to have undergone a bit of recent renovations, which felt nice to have a new bathroom to use. The hotel was easy to locate with the use of GPS. However, it is not located near any convenience stores or any eatery that opens early for breakfast. The check-in staff seemed rather unfriendly during my check-in process. For the price I paid, I was not impressed with the service I received.

My family enjoyed our time here. Staff are friendly and helpful. Thank you for our great trip

The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.