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We had a fantastic stay here. Check in was simple. We arrived a little early due to flight times but were able to store our bags and start using the facilities straight away. Then, when our room was ready, we had a lovely spacious and clean room overlooking the pools. Ery and Blue on the entertainment team were outstanding, full of of fun and enthusiasm throughout our stay for all of the daytime and evening activities. They were joined by Hector and Romen, two trainees, who quickly established themselves in the entertainment team and the four of them really made our holiday. Unfortunately, the day that Ery and Blue were both off, the cover staff (Laura) was a little lacklustre. The food was very good and definitely one of the better all-inclusive buffets I have experienced. There was good variety and always being topped up in both the main restaurant and the snack bar. The check out experience was a little disappointing. The reception staff were more interested in checking in new guests early than letting us check out. If our transfer to the airport had been any earlier, we may have had a problem. All in all, a very lovely stay and we will return

Breakfast is excellent.

Stunning property right on the Sea. My room overlooked the sea and was overall clean and comfortable. The beds are exceptionally comfortable. The front desk staff were very friendly and accommodating. The restaurant/bar staff were friendly but perhaps because I didn’t pay the all inclusive package and was paying per meal/drink, I’d have to ask to be served. It would also be nice if there were staff circulating and provide service to the day bed areas. The hotel would experience more profit if that were the case. Overall, an amazing property and a great stay. I felt very safe as a solo, female traveler.

Lovely hotel with incredible views over the sea, very nice pool, good location with restaurants etc nearby and a 15 mins walk to the main part of Puerto de la Cruz (a bit steep on the way back). Plenty of parking within 5-10 mins walk. Breakfast is good, only negative is that the lifts are quite slow.

Excellent location, excellent staff. The breakfast was great and it's a really beautiful place. The rooms couldn't probably do with a slight facelift but it's part of the charm and they're clean, which matters more. I had to switch rooms a few nights in because there was a major leak in the bathroom, these things happen. More importantly, the staff were so helpful and ensured my replacement room had an equally good view. The balcony rooms are 100% worth it. I had such a good time staying here and I've stayed at 5 different hotels in the area. It has a traditional feel, it's family run and there's so much history.

Loved this hotel