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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Meeting facility
Free daily full breakfast
Pillow-top beds, desk, laptop workspace, blackout curtains
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • Gym
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk

Explore the area

View map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Duke University Hospital
    ‪3 min drive‬
  • Cameron Indoor Stadium
    ‪6 min drive‬
  • Duke University
    ‪6 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Durham

When you stay at SureStay Plus Hotel by Best Western Durham Medical Center in Durham, you'll be in the historical district, a 4-minute drive from Duke University Hospital and 6 minutes from Duke University. .This hotel is 10.4 mi (16.8 km) from University of North Carolina and 10.6 mi (17 km) from Research Triangle Park.

What's nearby

  • Duke University Hospital - 3 min drive - 3.4 km
  • Duke University Chapel - 4 min drive - 3.3 km
  • Cameron Indoor Stadium - 6 min drive - 4.7 km
  • Duke University - 6 min drive - 4.7 km
  • Durham Performing Arts Center - 6 min drive - 7.4 km

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬9 min walk
  • Bojangles' Famous Chicken 'n Biscuits
  • Cracker Barrel
  • Cook Out

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel in Durham with free breakfast and a fitness center
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 114 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Durham? This hotel has 480 square feet (43 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 141 out of 1002 reviews
Rating 8 - Good. 204 out of 1002 reviews
Rating 6 - Okay. 227 out of 1002 reviews
Rating 4 - Poor. 220 out of 1002 reviews
Rating 2 - Terrible. 210 out of 1002 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Bryan

Travelled with partner
It was okay, nothing bad.
Stayed 1 night in May 2025

6/10 Okay

Jett

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
After traveling for a long day I was looking forward to a hot shower and going to bed. Only to find there was no hot water. The water was warm at best but not really even warm. The bed was comfortable however there was no comforter, it was more like a thick bedsheet. The morning breakfast was terrible… a waffle maker, some sausage patties and yogurt. Pretty much a dissatisfying place. On the positive the staff was nice, location convenient and that’s about it. Would not stay here again.
Stayed 1 night in May 2025

2/10 Terrible

David

Travelled with family
Disliked: Property conditions & facilities

Disgusting dump

This place was a dump. The bathtub needed to be replaced 20 years ago. We actually left and didn't sleep there is was so disgusting. I wouldn't stay in one of these rooms if they paid me to.
Stayed 1 night in May 2025

10/10 Excellent

Ernesto

Stayed 3 nights in May 2025

4/10 Poor

Owen

Disliked: Cleanliness, property conditions & facilities
Floor was very dirty, commode tank leaked, breakfast was not good.
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
good value for price. the staff is very attentive.
Stayed 3 nights in Mar 2025

6/10 Okay

Sandra

Stayed 4 nights in Apr 2025

2/10 Terrible

Karla

Disliked: Staff & service, amenities, property conditions & facilities
No me gustó
Stayed 1 night in Apr 2025

8/10 Good

Courtney

Stayed 2 nights in Mar 2025

6/10 Okay

KARUNA SAGAR

Liked: Cleanliness, staff & service
It didn't looked like 3 Star facility
Stayed 2 nights in Apr 2025

10/10 Excellent

Travis

Stayed 1 night in Mar 2025

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

lolita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Most definitely not a place for kids.. Me and my kids went there while i was visiting my nephew at Duke childrens hospital.. Alot of drug activity outside, blood was splattered on bathroom wall.. Will not be back!
Stayed 2 nights in Apr 2025

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will never ever recommend this place . Just terr.

I am asking for a refund left the hotel with an hour of being there . Could not stay at all.
Stayed 1 night in Apr 2025

2/10 Terrible

Anderson

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Floors feel spongy while walking down the hall. Water constantly dripping from shower head. Water hooked up backwards in the sink. Hot water on the right cold water on the left. Large temperature fluctuations in water temperature while using the shower. Signs posted Smoke-Free facility however The aroma of marijuana being smoked permeated throughout the third floor. Some type of Dead bug on the floor.(I may have stepped on it)
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is run down. Needs much physical improvement. Sketchy area. Police were there checking on something that happened on second floor. I thought being near Medical Center, this would be a decent place to stay. I do not recommend.
Stayed 2 nights in Mar 2025

6/10 Okay

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
overall you get what you paid for. I had to wait 30 minutes to check in, I did call and ask if I could check in early and there would be a fee (which was fine) but had to wait 30 minutes to actually check in, and pay the fee. We stayed on the third floor and I'm not sure if it was because it was enclosed but the actual smell of the hall way was just disgusting, wet moldy smell. The bathtub was disgusting. Just overall for the price, you get what you get. Definitely won't stay again and will pay more next time. Lesson learned.
Stayed 3 nights in Mar 2025

8/10 Good

Stephen

Liked: Staff & service
Stayed 4 nights in Feb 2025

6/10 Okay

Linda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly and helpful. The rooms were fairly clean, or so we thought until we saw a cockroach climbing up the wall. There was a constant order of weed in the hallways and parking lot, with lots of people seeming to just hang around. It made me uncomfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Ernesto

Stayed 7 nights in Feb 2025

10/10 Excellent

Ernesto

Stayed 7 nights in Feb 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is old but everything was clean and comfortable. Staff friendly and beds good.
Stayed 1 night in Feb 2025

10/10 Excellent

Ernesto

Stayed 7 nights in Jan 2025