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Hotel Citadelle

3.0 star property

Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed
Deluxe Apartment (8 people)
Deluxe Apartment (8 people) | Private kitchen
Deluxe Apartment (8 people)
Deluxe Apartment (8 people) | Private kitchen

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Base de plein air de Sainte-Foy
    ‪2 min drive‬
  • Place, Laval University
    ‪5 min drive‬
  • Place, Château Frontenac
    ‪14 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(91 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

7.2 out of 10
Good
(24 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen

Deluxe Apartment (8 people)

  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

Economy Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Québec City

Located in Québec City (Les Rivières), Hotel Citadelle is within a 10-minute drive of Laval University and Aquarium of Quebec. .This hotel is 7.2 mi (11.6 km) from Château Frontenac and 6.8 mi (11 km) from Quebec Cruise Terminal.

What's nearby

  • Base de plein air de Sainte-Foy - 2 min drive - 3.0 km
  • Laval University - 5 min drive - 5.9 km
  • Quebec City Convention Center - 12 min drive - 11.8 km
  • Château Frontenac - 14 min drive - 12.5 km
  • Montmorency Falls - 20 min drive - 21.8 km

Getting around

  • Quebec Sainte-Foy Station - 10 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 11 min drive

Restaurants

  • ‪Wendy's - ‬3 min drive
  • ‪Tim Hortons - ‬4 min drive
  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬6 min walk
  • ‪Tomas Tam - ‬10 min walk

About this property

Hotel Citadelle

Hotel Citadelle offers 36 accommodations with complimentary newspapers and hair dryers. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 36 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Satisfy your appetite at the hotel's coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary manager's reception is offered each day.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 063070, 2026-07-31

Property is also known as

Hotel Citadelle Quebec

Hotel Citadelle

Hotel Citadelle Quebec/Quebec City

Hotel Citadelle Hotel

Hotel Citadelle Québec City

Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 346 out of 1000 reviews
Rating 8 - Good. 325 out of 1000 reviews
Rating 6 - Okay. 183 out of 1000 reviews
Rating 4 - Poor. 83 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Melissa

Travelled with group
Disliked: Cleanliness, amenities
Bcp de bruit Bcp de voyageur qui entre et sort Pas propre
Stayed 1 night in Feb 2026

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
Very old room - clean one. Needs repairs/renovations. Fair prucing.
Stayed 1 night in Feb 2026

10/10 Excellent

Guy

Stayed 1 night in Jan 2026

10/10 Excellent

Mor

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was super clean and comfy. I had a great time at this location, definitely recommend it
Stayed 2 nights in Jan 2026

4/10 Poor

Geneviève

Disliked: Cleanliness, staff & service, amenities
I used to come to this hotel often but as time goes, it looks like more and more as a ghost town and quality/cleanliness going down. They used to offer breakfast and now the room sits empty with only coffee and teas offering. The beds used to be comfy and the one I had was hard as a rock. Reception person are not looking very friendly or enthusiastic as they used to; just there to do their time and move on is what it seems like.
Stayed 1 night in Jan 2026

4/10 Poor

Jean-Francois

Stayed 2 nights in Jan 2026

10/10 Excellent

Mor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly had a great time. The first walk in, the room was spotless and clean. Very spacious, there were enough towels to last a whole week to be honest and I love it. The staff was very professional. I needed to change the reservation for the next day under my friend's booking and I was able to keep the same room for 2 days The cleaning crew comes to kindly as if we needed anything and clean the room, we were ok but the thought was very much appreciated. Definitely recommend to go there
Stayed 1 night in Jan 2026

10/10 Excellent

Bernard

Stayed 1 night in Jan 2026

2/10 Terrible

Melanie

Stayed 2 nights in Jan 2026

6/10 Okay

Sunil Kumar

Travelled with family
Liked: Cleanliness, property conditions & facilities
No breakfast, and there were not much options available in the vicinity. Drinking was rarely available in the reception area. Overall an okayish room for that price.
Stayed 6 nights in Dec 2025

10/10 Excellent

harpuneet

Stayed 2 nights in Jan 2026

6/10 Okay

Marc-Andre

Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable.
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Dec 2025

10/10 Excellent

Aisha

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was super friendly and attended all our requests without a problem. The room and everywhere was very clean and neat. Beds comfortable. Had a great stay ! 100% will return when we are back to quebec
Stayed 1 night in Jan 2026

10/10 Excellent

Arielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2025

6/10 Okay

Nitin

Stayed 5 nights in Dec 2025

2/10 Terrible

Francine

Disliked: Cleanliness, staff & service, property conditions & facilities
The flooring in the bedroom is falling apart. Very old room. The frontdesk guy was stinky(body odor), told me he couldn't find my check-in in the system. It took him at least 15 min to get me checked after i drove from Ontario and it snowed quite bad, not pleasant at all..do not recommend this place!!
Stayed 1 night in Dec 2025

10/10 Excellent

Christiaan

Liked: Cleanliness, amenities, property conditions & facilities
Guy at the front desk was amazing very fast check in and clean rooms
Stayed 1 night in Dec 2025

2/10 Terrible

Pranav

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, I booked for 2 nights in qubec, i reached on dec 25 around 4:00 PM and we put our luggage in the room and left as we did not checked room cleanness, when we came around 9:00 PM to the hotel, floor was too sticky and everywhere dust was there, we are getting smell from bathroom curtains, i supposed to ask them for toilet paper and hand soaps, next day morning on Dec 26 i asked receptionist to clean our room and chnage the blankets , he said to us he will inform cleaning people, and we left to explore city, again once we return everything was same in the room, nothing was cleaned, i informed evening receptionsit , he said whatever happened in the morning he was not reponsible, he gave us new blanket and informed us to change it by our own, as there were no staff, it was very bad expereince and we left next day morning as we afraid to sleep in bed as we thought something not cleanly or bad bugs, it was really horrible expereince to stay in this hotel, i need someone from expedia to call me back as this money is not worth it to spend in this hotel.
Stayed 2 nights in Dec 2025

6/10 Okay

michel

Stayed 1 night in Dec 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Jagdeep Singh

Stayed 2 nights in Dec 2025

10/10 Excellent

Lamiaa

Stayed 1 night in Dec 2025

10/10 Excellent

Roberson

Liked: Cleanliness, amenities, property conditions & facilities
C'était bien
Stayed 1 night in Dec 2025