The staff lied about the cleanliness of the rooms, and when we confronted them, they tried to gaslight us by saying this was normal. What upset me the most was them claiming that when you check into a hotel, you shouldn’t expect it to be clean. Ironically, I called earlier on the day we arrived in Quebec to ask about early check-in, and they told me it wasn’t possible because they were cleaning the room yet they later made those statements.
Not to mention, after discovering mold in the bathroom, I asked for a refund and the only thing they offered was to change our room, as if that would make any difference. This was our first time in Quebec City, and we had high expectations, but this hotel completely ruined the experience. I am going home with bed bug bites all over my face and arms, and I have been coughing due to the mold.